What is Talabat?

Talabat is an online platform that specializes in the delivery of food and groceries throughout the Middle East and North Africa. It began its journey in Kuwait but has since expanded its services to multiple nations, such as the United Arab Emirates, Saudi Arabia, Bahrain, Oman, Qatar, Jordan, and Egypt. The app and website offer users an extensive array of local dining options and grocery outlets, simplifying the process of ordering both meals and everyday essentials. Additionally, the service improves user satisfaction by providing real-time tracking of orders and broadening its delivery range to include items like medications and floral arrangements. As a member of the global Delivery Hero family, Talabat ranks among the leading online food delivery services worldwide. Its dedication to offering convenience and a wide selection of choices has contributed to its increasing popularity in the region, attracting more users who seek reliable delivery options.

Integrations

All Talabat Integrations
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Screenshots and Video

Talabat Screenshot 1
Talabat Screenshot 1

Company Facts

Company Name:
Talabat
Date Founded:
2004
Company Location:
Kuwait
Company Website:
www.talabat.com

Product Details

Deployment
SaaS
iPhone
iPad
Android
Training Options
Documentation Hub
Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Talabat Categories and Features

Gig Economy Platform

Food Delivery Software

Delivery Tracking
Dispatch Management
For Restaurants
Gift Card Management
Menu Management
Online Ordering
Order Management
Routing
Sales Trend Analysis
Supports Loyalty Program

Talabat Customer Reviews

Write a Review
  • Reviewer Name: Ahmed J.
    Position: CEO
    Has used product for: 2+ Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    From a Promoter to a Detractor

    Date: Sep 22 2024
    Summary

    I used to be a loyal Talabat customer, recommending it to everyone I know. But after my recent experience, I can no longer support this brand.

    I encountered a major issue with Talabat's 50% off offer (up to 30 AED). I selected items from a participating restaurant, and the discount was applied before I proceeded to pay. However, once I completed the payment, I was charged a different, higher amount. Despite the app showing the correct price before payment, the total changed without any explanation.

    When I tried to contact Talabat, the app had no direct support options, no live chat, and an auto-reply to my email that provided no help. After reaching out on Facebook Messenger, I explained the issue, only to be met with denials and requests for impossible "checkout pictures" proof. Despite offering app logs and explanations, I was ignored.

    Then, to make matters worse, the order I received was completely wrong. The receipt taped to the package didn’t match the items I ordered. I provided photos and more details, but again, no real response. Hours later, I received a call acknowledging their mistake and promising to send a request for additional pictures to process a refund. They never followed through.

    Finally, after all the time I wasted trying to resolve this, they sent me 19 AED as compensation for a bill of over 61 AED. It’s about the principle. Offering such a small refund for a completely wrong order is humiliating to a customer. The least they could have done was fully refund the meal. Instead, they turned a loyal advocate into someone determined to share this awful experience with everyone I know.

    Positive

    Owned by a global company.
    Solid name (well known).
    High variety of restaurants.
    High number of drivers.

    Negative

    Terrible customer service.
    Irresponsible.
    Expensive.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Business advisor
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Ease Of Use
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Fake refund policy

    Date: May 23 2023
    Summary

    Don't trust them.

    Positive

    I didn't like this app, fake policies, not professional team
    Bad and bad.
    Don't use this app.
    Not recommend.

    Negative

    Highly not recommend, fake refund policy.
    Very bad customer service.

    Read More...
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