List of the Top 7 AI Agents for Cisco Webex in 2026

Zendesk functions as a powerful customer support platform designed to enhance support workflows and elevate the customer experience. It provides a comprehensive set of features, including AI-driven automation, messaging capabilities, live chat options, and customizable workflows, allowing businesses to offer personalized and effective assistance across multiple channels. Additionally, the platform seamlessly integrates with various other applications and delivers real-time analytics, which help organizations make well-informed, data-driven decisions. Suitable for businesses of all sizes—from new startups to large enterprises—Zendesk emphasizes scalability, security, and user satisfaction. By offering such adaptable solutions, it ensures that companies can flexibly modify their customer service strategies to keep pace with changing demands, thereby fostering long-term relationships with their clients. This adaptability is crucial in a fast-evolving market where customer expectations are continually on the rise.

Store, sign, and secure your documents on Box, the leading Intelligent Content Management platform. Built for the AI-first era, Box simplifies your tech stack and conserves cost with one secure, end-to-end solution for the entire content lifecycle.

Zapier is a powerful AI and automation platform built to help teams orchestrate workflows across their entire tech stack. It connects more than 8,000 apps, enabling seamless automation between tools, data, and AI systems. Zapier allows users to create advanced multi-step workflows enhanced with AI decision-making. Teams can build custom AI agents that handle tasks like lead qualification, IT support, and customer responses. AI chatbots and AI-assisted workflow builders make automation accessible to non-technical users. Zapier centralizes data using tables and forms to power intelligent automations. The platform provides enterprise-grade security with SOC 2 and SOC 3 compliance. Full observability ensures teams can monitor, audit, and optimize every automation. Zapier supports role-based access controls and single sign-on for enterprise governance. It scales from personal productivity to company-wide automation programs. Zapier helps organizations move faster without sacrificing control or security. It enables real-world AI adoption that delivers measurable ROI.

Dialogflow, developed by Google Cloud, serves as a platform for natural language understanding, enabling the creation and integration of conversational interfaces for various applications, including mobile and web platforms. This tool simplifies the process of embedding various user interfaces, such as bots or interactive voice response systems, into applications. With Dialogflow, businesses can establish innovative methods for customer engagement with their products. It is capable of processing customer inputs in diverse formats, including both text and audio, such as voice calls. Additionally, Dialogflow can generate responses in text format or through synthetic speech, enhancing user interaction. The platform offers specialized services through Dialogflow CX and ES, specifically designed for chatbots and contact center applications. Furthermore, the Agent Assist feature is available to support human agents in contact centers, providing them with real-time suggestions while they engage with customers, ultimately improving service efficiency and customer satisfaction. By leveraging these capabilities, companies can significantly enhance the overall customer experience.

At Truva, our commitment lies in improving the operational efficiency and productivity of sales teams by equipping them with the necessary insights to make quick, informed decisions. Enhance your sales performance with our AI-driven solutions, as Truva manages the routine tasks, freeing your team to concentrate their efforts on what truly matters – closing deals. Our platform seamlessly tracks all sales interactions, whether virtual meetings, in-person discussions, or email exchanges, ensuring that every vital detail is captured. It intelligently identifies and extracts key data points that align with your chosen sales strategies, enabling you to focus on what is most important: building strong client relationships. In addition, Truva simplifies the CRM updating process by automatically entering accurate and comprehensive information from each sales interaction. By removing the burden of manual data entry, you can uphold a reliable and continuously updated information source, which is essential for successful sales tactics. With Truva, your sales team can enhance their effectiveness, working smarter rather than harder, ultimately leading to improved results and greater success in meeting targets. Furthermore, the intuitive design of our platform facilitates easy adoption, allowing your team to quickly benefit from its features without extensive training.

The Webex AI Agent facilitates dynamic and realistic engagements through sophisticated conversational intelligence, significantly improving customer experiences on both voice and digital channels while promoting proactive self-service options. It tailors interactions by understanding unique user needs, preserving user history, and adjusting to preferences instantaneously, ensuring that every individual receives a customized experience. The platform streamlines the process of creating and deploying AI agents, whether they are entirely autonomous and capable of engaging in natural conversations or scripted agents that deliver fixed responses. These AI-powered agents are adept at addressing complex inquiries through seamless integration with back-office systems, ensuring comprehensive resolution of customer issues. Moreover, they are versatile enough to function across various communication platforms, such as voice calls, SMS, email, live chat, Facebook Messenger, Apple Messages for Business, and WhatsApp, providing 24/7 support. In situations where human intervention is necessary, these agents can smoothly transition to live representatives while transferring all relevant context to ensure a consistent customer experience. With support for over ten languages, the AI Agent effectively eliminates language barriers, enhancing the scalability of customer interactions and contributing to improved satisfaction and efficiency. Additionally, businesses can utilize insights gained from these interactions to continuously enhance their service delivery, leading to a more refined approach to customer care. Ultimately, this technology not only fosters better customer relations but also positions companies to respond swiftly to changing client demands and preferences.

Viven creates bespoke "Digital Twins" for employees by developing customized language models that reflect their real work activities, including emails, meetings, documents, and chat exchanges, thus enabling these digital counterparts to replicate the individual's thought processes, writing nuances, and behavioral patterns. Acting as a constant companion, the twin retains crucial information, prepares users for future meetings, nudges teams when projects face delays, drafts follow-up communications, and allows colleagues to ask questions directly, thereby maintaining workflow efficiency even when the original employee is unavailable. The platform provides enterprise-level deployment options, supporting SaaS, private VPC, or on-premises configurations, all featuring detailed role-based access controls, extensive audit trails, and strong data governance measures. Furthermore, Viven integrates effortlessly with a variety of tools such as Gmail, Slack, Microsoft Teams, Outlook, Google Drive, OneDrive, Jira, Salesforce, among others, which equips the twin with a comprehensive understanding of the user's work context. This integration significantly boosts productivity by enabling the twin to operate seamlessly across multiple applications, ensuring that the employee's influence remains present even during their absence. Additionally, the approach not only streamlines communication but also fosters a collaborative environment, enhancing team dynamics and project outcomes.