List of the Top 3 Auto Dealer Software for PBS DMS in 2026

Numa is the AI Customer Operations System purpose-built for dealerships that are losing revenue and customers to broken processes they've been patching for years. Every day, service calls go unanswered, advisors are buried fielding "where's my car?" instead of selling work, and managers don't hear about unhappy customers until the bad review is already live. Numa solves this at the infrastructure level, automatically following up with customers and giving advisors, reps, and managers real-time visibility into customer satisfaction across the entire operation. Operator answers and routes every inbound call so no opportunity goes dark. Status Updates proactively contacts customers so advisors aren't drowning in callbacks. Voice AI books appointments on the spot so customers never sit waiting. LiveCSI surfaces heat cases in real time so managers can step in before a CSI score takes the hit. Opportunities reaches out on declined services, open recalls, and equity moments, recovering revenue that would otherwise sit untouched. All of it runs through one unified system: one inbox, one shared context, nothing falling through the cracks. The result: revenue recovered, advisors freed up, and a customer experience that lifts CSI and builds lasting loyalty.

CBC offers seamless integration with a wide range of CRMs and DMSs through an XML push, ensuring compatibility with virtually every available system. Additionally, the platform supports data push capabilities from DealerTrack and RouteOne, along with the ability to retrieve CBC bureau reports. As a leader in the automotive sector, CBC serves some of the largest lending platforms and numerous prominent dealer groups. With origins dating back to the early 1980s, Credit Bureau Connection has extensive expertise in credit reporting, regulatory compliance, sales, desking, and F&I system development. Over the years, CBC has emerged as a recognized authority in providing credit reports, online credit applications, and solutions for fraud detection and regulatory compliance. Proudly, CBC stands as one of the few authorized resellers for all three major credit reporting agencies—Experian, TransUnion, and Equifax—within the automotive and related industries, bolstering its reputation through long-standing, trustworthy relationships with each agency. This commitment to excellence and partnership positions CBC uniquely within the market, further enhancing its capability to deliver exceptional service to its clients.

TEXT2DRIVE emerges as the premier strategy for customer engagement, proving to be both highly effective and financially rewarding. With endorsements from all major DMS providers, it fosters customer loyalty while simultaneously increasing revenue streams. By implementing TEXT2DRIVE, companies have reported an impressive average boost in their CSI scores by 35%, and a potential rise in total earnings of around $41,618 within just 30 days. The automated service reminders are particularly noteworthy, generating an average of $22,022 over two months, whereas appointment reminders add an additional $21,165 to the revenue. Businesses that leverage TEXT2DRIVE’s two-way texting features for scheduling, service notifications, recall alerts, bill settlements, and many other tasks can dramatically improve both customer satisfaction and their bottom line. As the leading platform for dealer communication, TEXT2DRIVE simplifies operations by removing the burdens of manual data entry and spreadsheet management, enabling dealerships to concentrate on what is most important: their clientele. This automation not only enhances communication throughout the customer lifecycle but also guarantees a smooth experience for both businesses and their customers. In today’s competitive landscape, embracing TEXT2DRIVE might just be the essential step towards achieving unparalleled success. As a result, businesses that prioritize efficiency and customer engagement are likely to see transformative outcomes.