List of the Top 3 Call Monitoring Software for Velocify in 2025

CallTools introduces its Call Monitoring feature, which allows managers to maintain a close connection with their teams and ensure high-quality interactions as they happen. You can listen to ongoing calls without interrupting the agent, provide discreet guidance that the customer cannot hear, or step in directly when necessary to manage critical issues. This functionality is invaluable for training newcomers or enhancing the performance of experienced agents, enabling real-time coaching when it's most impactful. Coupled with live dashboards, call recordings, and comprehensive analytics, Call Monitoring offers complete transparency into agent performance, adherence to scripts, and call results. Enhance quality assurance, shorten training periods, and elevate customer satisfaction—all from one centralized platform. With CallTools, your management can lead with informed insights, intervene effectively, and transform every call into a valuable learning experience.

Gong is a powerful AI-driven revenue platform designed to help businesses consolidate their revenue processes and refine their engagement strategies. By seamlessly integrating with current CRM systems, it delivers comprehensive customer insights, precise forecasting, and enhanced sales performance. The platform empowers teams by providing analytical intelligence on customer interactions, reducing repetitive tasks, and boosting overall productivity. With innovative features such as Gong AI and the Gong Data Engine, organizations can optimize their operations, elevate sales training, and achieve better business results. Additionally, Gong’s focus on data utilization ensures that teams can make informed decisions to drive growth.

For more than ten years, Five9 has dedicated itself entirely to developing cloud-based contact center software. It has established itself as a leader in the execution category within the Gartner Contact Center as a Service Magic Quadrant Leaders Quadrant. As a result of this recognition, Five9 has become the go-to choice for enterprise contact centers that require a trustworthy, secure, and scalable solution to meet their needs. This unwavering commitment to excellence has solidified Five9’s reputation in the industry.