List of the Top 6 Call Recording Software for Daisee in 2025

Twilio's call recording feature, seamlessly integrated with Twilio Flex, equips businesses with the tools to oversee voice interactions effectively while adhering to compliance standards. Through the use of the REST API, users can dynamically manage call recordings by starting, pausing, resuming, and halting them as needed, allowing for careful handling of sensitive information. This functionality is especially advantageous in situations where agents must gather confidential data, including credit card numbers or social security information, ensuring these particular segments are excluded from recordings. Additionally, the customizable Plugins system within Flex allows for the incorporation of UI buttons that facilitate the control of call recordings, improving the overall experience for agents. This solution is particularly well-suited for digital engagement centers that demand stringent security and compliance protocols. For organizations, recording calls is essential for purposes such as agent training, quality evaluations, historical tracking, and data analysis.

Create a smooth and effective customer experience that effortlessly transitions across multiple channels. Our AI-powered, automation-centric solutions are tailored for everyday applications. Each year, we unveil a host of new features, solutions, and integrations to keep our platform ahead in the realm of customer experience technology and current trends. By prioritizing automation, we significantly improve essential customer service workflows utilizing the capabilities of Talkdesk AI. Yet, the proof lies in our clients’ successes; delve into diverse testimonials that highlight how they have effectively met their customers' needs. Revolutionize your customer service operations with CX Cloud, an all-encompassing suite of enterprise-level applications that seamlessly integrate for customer self-service, omnichannel communication, workforce engagement, employee collaboration, and analytics—all housed within a singular cloud-native system. Delight your agents with an intuitive interface while boosting the adaptability of your contact center by easily modifying every aspect of CX Cloud, from IVR routing settings to the agent dashboard. Additionally, these innovative tools empower you to deliver a consistently outstanding experience for both your team and your clientele, reinforcing the value of exceptional service at every touchpoint.

For more than ten years, Five9 has dedicated itself entirely to developing cloud-based contact center software. It has established itself as a leader in the execution category within the Gartner Contact Center as a Service Magic Quadrant Leaders Quadrant. As a result of this recognition, Five9 has become the go-to choice for enterprise contact centers that require a trustworthy, secure, and scalable solution to meet their needs. This unwavering commitment to excellence has solidified Five9’s reputation in the industry.

NICE CXone Mpower is an advanced customer service automation solution powered by artificial intelligence, designed to unify workflows, agents, and knowledge into a streamlined and scalable framework. This platform enables organizations to develop and oversee integrated end-to-end workflows, fostering enhanced collaboration between customer support personnel and back-office functions. By employing AI-driven virtual agents and copilots, it significantly improves efficiency by analyzing historical interaction data, leading to more intelligent automation and better agent performance. The consolidation of data, AI models, and knowledge within a single cohesive system allows CXone Mpower to provide secure, intelligent, and tailored customer interactions that promote operational excellence, ultimately transforming the customer service landscape. Furthermore, its adaptability ensures that businesses can evolve with changing demands while maintaining high levels of service quality.

Dubber emerges as the leading provider of cloud-based call recording and voice AI technologies. Tailored for scalability to meet a variety of needs, Dubber enables organizations and governmental bodies to easily derive significant insights from calls, videos, and messages. Its built-in integration facilitates swift activation, allowing for secure and compliant recording without necessitating costly hardware or extra storage space. With virtually limitless scalability, its AI-powered analytics reveal crucial insights, including sentiment analysis, keyword trends, and timely notifications, among numerous other features. This extensive functionality is available on a unified platform that connects effortlessly with your existing data, applications, and dashboards. Users benefit from the convenience of accessing all recordings and essential information in one central hub, whether they utilize the Dubber app or the Voice Intelligence Cloud, thereby gaining comprehensive oversight of conversations across various channels—voice, video, and chat. The elimination of hardware needs, coupled with infinitely scalable options and flexible monthly pricing, renders the use of conversational data both attractive and economical. Furthermore, the platform provides enhanced AI insights, converting transcriptions into actionable intelligence and significantly improving user engagement and satisfaction. This innovative approach not only streamlines operations but also empowers users to harness the full potential of their communication data.

Discover cloud-based contact center solutions customized for your business needs. Elevate both internal and external communication with Vonage's contact center services. Companies that use Salesforce can take advantage of our integrated solution, formerly known as NewVoiceMedia, improving interactions for both customers and agents alike. Our diverse range of cloud contact center options caters to enterprises of various sizes and needs. Vonage expertly merges contact center functionalities with unified communications, bringing all your communication requirements into a single, flexible cloud environment. Leverage the complete capabilities of Salesforce to connect with clients in a more personalized manner, allowing for faster and more effective calls, courtesy of our strong integration with Salesforce. Make intelligent, rapid routing choices based on any Salesforce object to ensure that the most suitable agent is paired with the right customer. Provide your agents with the essential tools for engaging and meaningful conversations, guaranteeing that every interaction leaves a positive impression. This holistic strategy not only smooths out communication processes but also significantly boosts customer satisfaction, ultimately leading to long-term loyalty and success. Additionally, such enhancements help create a more responsive and customer-centric organization.