What is Vonage Contact Center?

Discover cloud-based contact center solutions customized for your business needs. Elevate both internal and external communication with Vonage's contact center services. Companies that use Salesforce can take advantage of our integrated solution, formerly known as NewVoiceMedia, improving interactions for both customers and agents alike. Our diverse range of cloud contact center options caters to enterprises of various sizes and needs. Vonage expertly merges contact center functionalities with unified communications, bringing all your communication requirements into a single, flexible cloud environment. Leverage the complete capabilities of Salesforce to connect with clients in a more personalized manner, allowing for faster and more effective calls, courtesy of our strong integration with Salesforce. Make intelligent, rapid routing choices based on any Salesforce object to ensure that the most suitable agent is paired with the right customer. Provide your agents with the essential tools for engaging and meaningful conversations, guaranteeing that every interaction leaves a positive impression. This holistic strategy not only smooths out communication processes but also significantly boosts customer satisfaction, ultimately leading to long-term loyalty and success. Additionally, such enhancements help create a more responsive and customer-centric organization.

Pricing

Free Trial Offered?:
Yes

Screenshots and Video

Company Facts

Company Name:
Vonage
Date Founded:
2001
Company Location:
United States
Company Website:
www.vonage.com/contact-centers/

Product Details

Deployment
SaaS
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
24 Hour Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Vonage Contact Center Categories and Features

Telephony Software

Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
VoIP
Voice & Data Integration

Inside Sales Software

Auto-Dialing
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution

IVR Software

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Mail

Customer Experience Software

Multi-Channel Collection
Text Analysis

Call Recording Software

Archiving
Call Sharing
On-Demand Recording
Scheduled Recording

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

More Vonage Contact Center Categories