What is Aircall?
Aircall is redefining call center and customer communication software with an AI-driven platform that empowers teams to work smarter and connect better. Designed for both sales and support teams, it centralizes phone calls, SMS, and WhatsApp messaging, ensuring no customer interaction slips through the cracks. With AI Voice Agents, businesses can handle inbound calls 24/7, qualifying leads and addressing routine queries without missing a beat.
The new AI Assist Pro takes conversations further by coaching reps in real time, guiding them with prompts, and automating follow-ups—turning every rep into a top performer. Teams also gain actionable insights with powerful analytics, call recordings, and performance dashboards to identify trends and improve outcomes. Aircall’s shared inbox keeps cross-channel communication organized, while IVR and automated call routing reduce resolution times.
Businesses appreciate its fast, intuitive setup: claim numbers instantly, configure workflows in minutes, and connect seamlessly to Salesforce, HubSpot, Zendesk, Intercom, Shopify, Microsoft Teams, and 250+ integrations. Customers around the world—from travel agencies to healthcare recruiters—praise Aircall for its stability, reliability, and ease of use. With proven results like increased bookings, faster onboarding, and measurable boosts in customer satisfaction, Aircall demonstrates real business impact. By combining automation, AI, and human connection, it delivers a future-ready communication hub that helps companies scale without sacrificing quality.
Pricing
PROFESSIONAL PLAN - $50/user per month, billed annually
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Company Facts
Product Details
Product Details
Aircall Categories and Features
Telephony Software
Aircall offers a contemporary telephony solution that operates on a global cloud voice network, providing top-tier connectivity and crystal-clear sound without the need for outdated hardware or traditional phone systems. Users benefit from features like International Numbers, mobile Business Phone Apps, and Voicemail Drop, all centralized in a collaborative workspace rather than a physical phone room. By prioritizing telephony as a core element, Aircall integrates dependable calling with advanced AI capabilities: real-time transcription, AI Assistants for on-the-spot coaching, and AI Agents that handle routine calls autonomously — ensuring that voice quality and intelligence function seamlessly together. With over 250 native integrations with CRMs and help desks, every call is enriched with comprehensive context automatically. This is why more than 24,000 businesses choose Aircall for their communication infrastructure rather than piecing together multiple providers.
IVR Software
Aircall's Interactive Voice Response (IVR) system provides an efficient, user-friendly method for callers to quickly connect with the appropriate team, eliminating the hassle associated with traditional phone trees. It allows for routing based on various criteria such as department, language, or purpose within moments. Going beyond conventional IVR systems, Aircall utilizes advanced intelligent routing that incorporates rules and skills-based criteria to direct calls to the most suitable representative, taking into account their availability, priority levels, and business hours. Additionally, AI Agents are capable of handling common inquiries independently, ensuring that human intervention is only required when necessary. Callers benefit from continuous accessibility rather than being left with an unhelpful after-hours message, and all routing actions can be monitored in real-time through intuitive dashboards. Built on a robust global cloud voice framework with enterprise-level connectivity, Aircall's IVR serves as the gateway to a comprehensive customer communication platform, rather than being just an add-on to an outdated phone system, and is relied upon by over 24,000 organizations.
Call Tracking Software
Aircall's Call Tracking feature links each incoming call back to the specific marketing source, campaign, or channel that initiated it, allowing revenue teams to gain insights into which initiatives lead to actual conversations rather than mere clicks. You can assign international numbers based on campaigns, landing pages, or geographical regions, and the outcomes of each call are seamlessly integrated into your Analytics and CRM through over 250 native integrations offered by Aircall. This ensures that both marketing and sales teams share a common understanding of the customer context. The real-time dashboards provide visibility into call volume, source effectiveness, and conversion rates by number, eliminating the need for spreadsheets and disjointed tracking methods. As a comprehensive platform rather than just an additional tracking tool, Aircall consolidates attribution data with call recordings, transcripts, and representative notes, enabling teams to track the entire journey from the first call to the final sale.
Call Recording Software
Each interaction on Aircall produces a searchable Call Recording that is automatically saved and associated with the customer's comprehensive history—eliminating the need for manual storage. Real-time transcription documents conversations as they occur, while AI-driven Call Summaries transform each recording into a concise overview of key outcomes, action items, and next steps immediately after a call concludes. These recordings seamlessly sync with your CRM or help desk via Aircall's extensive array of over 250 native integrations, allowing representatives and managers to access shared customer insights without having to sift through call logs. Teams utilize these recordings for training new representatives, resolving conflicts, and providing coaching based on actual conversations rather than assumptions. Access controls and Business Hours configurations ensure that sensitive recordings are managed according to staff shifts and their clearance levels—offering more than 24,000 businesses a dependable and verifiable record of every customer interaction.
Call Center Software
Aircall is an innovative cloud-based call center solution designed specifically for sales and support teams that require more than just a basic phone line. It enables teams to manage collaborative conversations—whether they be team-led, AI-driven, or entirely automated—from a single, unified workspace. This platform integrates calls, SMS, and messaging into a seamless omnichannel interface. With built-in AI Agents, routine inquiries are efficiently handled from start to finish and escalated when necessary. Additionally, AI Assistants provide real-time guidance, live suggestions, and automatic summaries of calls during and after each interaction. Customer context is preserved across all touchpoints, ensuring that no team member begins a call without background knowledge. With over 250 native integrations into various CRMs and help desks, robust connectivity, and superior audio quality through a global cloud voice network, Aircall empowers more than 24,000 businesses to operate a scalable call center, eliminating the complications associated with traditional contact center software.
Business VoIP Provider
Aircall transforms conventional VoIP systems and outdated telephone infrastructure by offering a contemporary business phone solution entirely based in the cloud. This ensures dependable calling through a worldwide cloud voice network, eliminating the need for desk phones or physical servers. In addition to standard VoIP capabilities, users have access to features like Business Text Messaging (SMS & MMS), mobile apps for business calls, and a Shared Inbox, which centralizes communications and fosters teamwork rather than leaving messages spread across multiple devices. Integrated AI Assistants provide instantaneous feedback and summaries of calls, while AI Agents are available around the clock to manage common inquiries. With seamless integration with over 250 customer relationship management (CRM) systems and help desks, every interaction is enriched with shared customer insights automatically. For teams seeking more than just a basic VoIP service, Aircall is the communication platform chosen by over 24,000 organizations.
Business Phone Systems
Aircall is an innovative telecommunications solution aimed at replacing outdated phone systems and unreliable VoIP connections with a unified cloud platform for voice calls, messaging, and team collaboration. The system includes features such as International Numbers, Business Hours routing, and Voicemail Drop, along with a Shared Inbox that provides teams with comprehensive customer insights during every interaction. Powered by a global cloud voice network, Aircall ensures enterprise-level connectivity and exceptional audio quality, making it suitable for teams that are scaling or working remotely. In addition to its reliable infrastructure, Aircall integrates advanced AI functionalities: AI Agents handle routine inquiries autonomously, while AI Assistants offer real-time coaching to representatives during calls. With over 250 native integrations, Aircall is the preferred communications platform for more than 24,000 businesses, enabling them to manage sales and customer support from a single workspace.
Auto Dialer Software
Teams exploring auto dialer solutions have a common goal: to minimize the number of clicks between call lists and actual conversations. Aircall's Power Dialer streamlines outbound dialing by allowing users to upload lists or utilize CRM views, enabling representatives to seamlessly transition from one call to the next without the need for manual dialing. Additionally, Call Tags and Disposition Codes automatically record call outcomes. Each call is enriched with shared customer insights fetched from your CRM, thanks to Aircall's integration with over 250 native applications. Furthermore, AI Assistants offer real-time coaching and generate automatic call summaries as soon as a representative ends a call. Since outbound calling operates on the same platform as inbound support—providing an omnichannel experience rather than a separate add-on—sales leaders benefit from unified analytics that cover all interactions, eliminating the need to integrate two disparate systems. This level of automation is designed for the 24,000+ organizations that manage outbound calls through Aircall.
More Aircall Categories
Progressive Dialers
Progressive dialing is designed to enable representatives to transition smoothly from one live conversation to another, eliminating any periods of silence. Aircall's Power Dialer streamlines this process by automatically navigating through call lists or CRM views, thanks to over 250 native integrations. This allows reps to focus on engaging in discussions rather than manually dialing between calls. Each incoming call comes equipped with relevant customer information, while Call Tags and Disposition Codes allow for real-time tracking of call outcomes. Additionally, AI Assistants provide immediate coaching and generate automatic call summaries right after each conversation ends, ensuring that the pace of calls does not compromise the overall quality or follow-up. Managers benefit from real-time dashboards that provide insights into talk time, connection rates, and representative activities throughout the day. Aircall combines this automation with the in-depth CRM capabilities and coaching that over 24,000 businesses trust to maintain fast and accountable outbound calling.
Preview Dialers
Preview dialing focuses on providing representatives with essential context prior to engaging in calls, prioritizing understanding over mere speed. Aircall incorporates this feature seamlessly, utilizing shared customer insights from over 250 integrated CRMs to display a contact's comprehensive history as soon as a call is queued, ensuring that representatives are well-informed before dialing. The Power Dialer streamlines the process of navigating through call lists, while Call Tags and Disposition Codes allow representatives to record outcomes effortlessly. Additionally, AI Assistants provide on-the-spot coaching and generate automatic summaries post-call, while real-time dashboards offer managers insights into how effectively representatives utilize this context to enhance call conversions. For teams that prioritize thorough preparation alongside efficiency, Aircall merges preview-style context with CRM-linked automation, empowering over 24,000 businesses to conduct outbound calls without compromising the research that representatives depend on.
Cold Calling
Cold calling effectively requires both speed and relevant information, rather than merely a phone number and a dialer. Aircall's Power Dialer streamlines the process by guiding sales representatives through call lists generated from over 250 integrated CRM systems. Before making a call, reps gain valuable insights about prospects through shared customer context. Call Tags and Disposition Codes enable immediate logging of call results, while AI Assistants provide on-the-spot coaching and generate automatic summaries after each conversation, transforming cold-calling into a well-organized performance metric. Additionally, International Numbers enable reps to connect with prospects who are more likely to respond, and real-time dashboards allow managers to monitor connection rates and results instantaneously, rather than waiting for updates in a spreadsheet. This platform serves as the backbone for the cold-calling and prospecting efforts of more than 24,000 businesses.
Call Center Analytics
Aircall's Analytics transforms every call, text, and interaction into an immediate, collective view of team performance, moving beyond traditional post-event reports. With live dashboards, teams can monitor call volume, connection rates, duration of conversations, and outcomes in real-time. The integration of AI-driven Call Summaries, along with live sentiment analysis and identification of key moments, provides valuable context that goes beyond mere figures. Analytics+ empowers managers with comprehensive reports that span teams, communication channels, and timeframes, while AI Trending Topics highlight recurring themes in conversations without the need for manual tagging. Since Analytics operates on the same platform as calling, texting, and AI Agents, all data points are automatically linked to a unified customer context, eliminating the need to transfer information between a phone system and a separate analytics tool. This innovative approach enables over 24,000 businesses to leverage conversation data for informed decision-making.
Business Development
Business development teams thrive on communication, constantly engaging with prospects, scheduling meetings, and guiding leads through the sales process. Aircall offers a tailored customer communication platform that accommodates their fast-paced environment. With its Power Dialer, representatives can seamlessly progress through call lists, while integrated insights from over 250 CRM platforms ensure that every interaction is informed by a comprehensive customer history, eliminating the challenge of starting from scratch. AI Assistants enhance performance by delivering real-time guidance and instant call summaries after each call, transforming every dialogue into actionable insights rather than just notes stored away in a CRM. Additionally, managers benefit from live dashboards that provide an overview of call activity, results, and individual rep effectiveness without the need for tedious manual reports. Featuring International Numbers, Business Text Messaging (SMS and MMS), and a Shared Inbox, Aircall serves as the backbone for the outbound efforts of more than 24,000 organizations.
Automatic Call Distribution (ACD)
Aircall transforms traditional automatic call distribution by implementing smart routing systems that utilize rules and skill-based criteria to connect each call to the appropriate representative. This system takes into account factors like availability, priority, and business hours, moving beyond a mere round-robin approach. When calls are routed, they include shared customer context, enabling the recipient to access conversation history and CRM information immediately upon answering. Additionally, AI Agents can handle routine requests comprehensively before they enter the call queue, alleviating pressure on the team. Managers benefit from real-time dashboards that provide insights into distribution performance as it occurs. Operating on a global cloud voice infrastructure with robust enterprise connectivity, routing decisions are made instantaneously, regardless of the call volume — a solution that supports over 24,000 businesses' call centers.
Aircall Customer Reviews
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Aircall Review
Date: Dec 18 2022SummaryOverall, Aircall is a great phone system for small businesses. It is easy to set up and use, and offers a range of features that make it a great choice for businesses looking to upgrade their phone system. The customer service is also good and the pricing is reasonable. However, there are some drawbacks such as limited customization options and no on-premise installation.
PositiveIntegrates with popular CRM and project management software and has very Affordable pricing along with Easy setup and no contracts or setup fees.
NegativeLimited customization options and limited support for international numbers, I do think needs to be improved.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Simple and effective cloud based phone system
Date: Jul 22 2020SummaryAbsolutely excellent and extremely helpful software. Easy customisable. Simple to manage and start. Beautifully designed UX. Copy paste feature saves time. Intuitive software. Very easily we can keep an eye on users. Multitask features.
PositiveAircall provides cloud based phone system. Accessible by both desktop and mobile app. Free travel packages available. Seamlessly integrates. Pretty easy to understand and use. Simple interface. Works very well as we can take or make calls anytime anywhere. Easy to download and setup. Recognise international dial codes as well.
NegativeIt makes everyone's life easy. Good software. Easy to understand and use. No cons.
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