What is Aircall?

Aircall is redefining call center and customer communication software with an AI-driven platform that empowers teams to work smarter and connect better. Designed for both sales and support teams, it centralizes phone calls, SMS, and WhatsApp messaging, ensuring no customer interaction slips through the cracks. With AI Voice Agents, businesses can handle inbound calls 24/7, qualifying leads and addressing routine queries without missing a beat. The new AI Assist Pro takes conversations further by coaching reps in real time, guiding them with prompts, and automating follow-ups—turning every rep into a top performer. Teams also gain actionable insights with powerful analytics, call recordings, and performance dashboards to identify trends and improve outcomes. Aircall’s shared inbox keeps cross-channel communication organized, while IVR and automated call routing reduce resolution times. Businesses appreciate its fast, intuitive setup: claim numbers instantly, configure workflows in minutes, and connect seamlessly to Salesforce, HubSpot, Zendesk, Intercom, Shopify, Microsoft Teams, and 100+ integrations. Customers around the world—from travel agencies to healthcare recruiters—praise Aircall for its stability, reliability, and ease of use. With proven results like increased bookings, faster onboarding, and measurable boosts in customer satisfaction, Aircall demonstrates real business impact. By combining automation, AI, and human connection, it delivers a future-ready communication hub that helps companies scale without sacrificing quality.

Pricing

Price Starts At:
$30/user/month
Price Overview:
ESSENTIALS PLAN - $30/user per month, billed annually
PROFESSIONAL PLAN - $50/user per month, billed annually
Free Trial Offered?:
Yes

Integrations

All Aircall Integrations
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Screenshots and Video

Play Video Track your team's call activity, all in one place. Access your business phone on any device, take notes and integrate with your critical software immediately. Optimize the performance of your sales and support teams with real-time data and advanced KPI analytics.

Company Facts

Company Name:
Aircall
Date Founded:
2014
Company Location:
United States
Company Website:
aircall.io
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Product Details

Deployment
SaaS
Windows
Mac
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Aircall Categories and Features

Unified Communications Software

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Telephony Software

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Sales Dialers

Remote Work Software

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Parallel Dialers

IVR Software

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Contact Center as a Service (CCaaS) Provider

Call Tracking Software

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Call Recording Software

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Call Monitoring Software

Call Center Infrastructure (CCI) Software

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Business VoIP Provider

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Auto Dialer Software

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

AI Voice Agents

More Aircall Categories

Aircall Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: Product
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Aircall Review

    Date: Dec 18 2022
    Summary

    Overall, Aircall is a great phone system for small businesses. It is easy to set up and use, and offers a range of features that make it a great choice for businesses looking to upgrade their phone system. The customer service is also good and the pricing is reasonable. However, there are some drawbacks such as limited customization options and no on-premise installation.

    Positive

    Integrates with popular CRM and project management software and has very Affordable pricing along with Easy setup and no contracts or setup fees.

    Negative

    Limited customization options and limited support for international numbers, I do think needs to be improved.

    Read More...
  • Reviewer Name: Shruti K.
    Position: SMM Manager
    Has used product for: Free Trial
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Simple and effective cloud based phone system

    Date: Jul 22 2020
    Summary

    Absolutely excellent and extremely helpful software. Easy customisable. Simple to manage and start. Beautifully designed UX. Copy paste feature saves time. Intuitive software. Very easily we can keep an eye on users. Multitask features.

    Positive

    Aircall provides cloud based phone system. Accessible by both desktop and mobile app. Free travel packages available. Seamlessly integrates. Pretty easy to understand and use. Simple interface. Works very well as we can take or make calls anytime anywhere. Easy to download and setup. Recognise international dial codes as well.

    Negative

    It makes everyone's life easy. Good software. Easy to understand and use. No cons.

    Read More...
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