What is Intermedia Unite?
Engage and collaborate on your own terms with the all-encompassing solution provided by Intermedia Unite. Whether you're working from the office, traveling, relaxing at home, or sipping coffee, the expansive communication and collaboration tools from Intermedia Unite ensure that you can maintain productivity and stay connected with both colleagues and clients effortlessly. You can securely share and work on documents from almost any location, enjoying complete file management with features like real-time backup and recovery. Automated greetings and rapid call routing that align with your operational hours guarantee that customers are swiftly directed to the right team member, ensuring efficient access to your staff. Incoming calls can be directed to specific teams designated for handling them, while also keeping you informed about your coworkers' availability statuses through instant notifications that indicate whether they are Available or Unavailable. With Intermedia Unite, maintaining connections while enhancing productivity has never been easier or more effective, making it an essential tool for any modern workplace.
Pricing
Screenshots and Video
Company Facts
Product Details
Product Details
Intermedia Unite Categories and Features
Workforce Optimization (WFO) Software
Video Conferencing Software
Unified Communications Software
Telephony Software
Team Communication Software
SIP Trunk Provider
Contact Center as a Service (CCaaS) Provider
Intermedia® Contact Center empowers organizations to provide swift and tailored customer interactions across various channels. By consolidating voice, chat, SMS, and email into a single platform, it allows teams to engage with customers effortlessly without the need to switch between different tools. The system features intelligent routing and self-service options that quickly connect customers to the appropriate resources, while automating common inquiries to minimize wait times. Agents can access comprehensive customer context, interaction history, and collaboration tools all in one location, enabling them to resolve issues more efficiently. Enhanced by AI-driven functionalities such as real-time support, summaries, and analytics, the platform assists agents and enables supervisors to elevate performance and quality of service. Its integrated dashboards, reporting capabilities, and secure recording features ensure transparency and compliance. Supported by a remarkable 99.999% uptime and J.D. Power-certified assistance, Intermedia® Contact Center guarantees dependable performance, leading to enhanced service, more efficient teams, and streamlined customer communication.
Call Center Software
Intermedia® Contact Center empowers businesses to provide swift and tailored customer interactions across various channels. By consolidating voice, chat, SMS, and email into a single platform, it allows teams to engage customers fluidly without the need to toggle between different tools. Smart routing and self-service options enable customers to connect with the appropriate resource efficiently, while automating common queries helps to minimize waiting periods. Agents benefit from having customer context, interaction history, and collaboration tools all in one location, allowing for quicker issue resolution. Features driven by AI, such as real-time support, summaries, and insights, assist agents and empower supervisors to enhance performance and service quality. The system also includes integrated dashboards, reporting, and secure recording capabilities to ensure transparency and maintain compliance. With an impressive uptime of 99.999% and support certified by J.D. Power, it guarantees dependable performance, leading to improved service, increased team efficiency, and streamlined customer communication.
Business VoIP Provider
Business Phone Systems
Intermedia Unite Customer Reviews
Write a Review-
Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Best Phone System Ever!
Date: Jul 23 2026SummaryWe love Intermedia. We used to have a old phone system. When we switched to Intermedia we knew we would not ever change to any other phone system company.
PositiveEverything! Easy to use. Can use same system in two different offices. The technical support is amazing. The Administrative support is very professional and nice.
NegativeZero Cons.
Read More... -
Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Intermedia Review
Date: Jul 23 2026SummaryWe are a small outfit that most likely does not utilize the best intermedia has to offer, but we definitely appreciate the ease of use, customer service, and would highly recommend.
PositiveEase of use and customer service. Intermedia seems to be very thorough and detailed. We appreciate the attention to detail.
Negativeseems to be just a bit pricier than other options, only by about $10 in our case.
Read More... -
Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Intermedia is all you need
Date: Jul 23 2026SummaryThis system is exactly what our business needs. We can operate virtually so having calls routed to our cell phones seamlessly is ideal.
PositiveSeemless transition from desktop (hard) phone to the app. Emails are sent as soon as messages are received.
Customer service is excellent when needed.NegativeBecause it is a VOIP network there are a few more outages than with a traditional land line based system. Navigating the virtual operator and having calls routed to different extensions can be confusing and cumbersome to set up.
Read More... -
Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Great Product, Quick Support
Date: Jul 24 2026SummaryThe support Intermedia provides is always quick to respond and helpful to resolve any outstanding issues. Their product works well with 5 users or hundreds.
PositiveIntermedia has a very stable and reliable product. There are a number of features that have been added over the years that make the product continue to grow and improve.
NegativeSometimes the interactions between various systems (Unite, Contact Center, Web Fax etc) can be a bit clunky.
Read More...
- Previous
- You're on page 1
- Next