List of the Top 23 CMDB Software in Africa in 2025

Device42 is a powerful software solution designed for managing data centers and networks, crafted by IT professionals to facilitate the discovery, documentation, and oversight of Data Centers and IT systems as a whole. This tool delivers valuable insights into enterprise infrastructure by effectively mapping out hardware, software, services, and network dependencies. It boasts impressive visual representations alongside a user-friendly interface, complemented by webhooks and APIs for seamless integration. With Device42, planning for network modifications becomes easier, and it helps to minimize mean time to recovery (MTTR) during unforeseen outages, ensuring that you have the necessary tools for maintenance, audits, warranty management, license tracking, lifecycle oversight, inventory management, and asset tracking, including detailed room and rack configurations. Additionally, it allows for integration with various IT management platforms, such as Security Information and Event Management (SIEM), Configuration Management (CM), and IT Service Management (ITSM), providing comprehensive data mapping and more. As a member of the Freshworks family, we are dedicated to enhancing our offerings, ensuring that our global customers and partners receive exceptional solutions and unwavering support, maintaining our long-standing commitment to excellence.

Vivantio has earned accolades as a leading customer service management software solution available today. Our SaaS service management platform encompasses a variety of customer service functions, including customer support ticketing, help desk operations, service desk management, IT service management, asset oversight, and enterprise service management, all underpinned by established industry standards like ITIL. Additionally, Vivantio offers adaptable licensing solutions tailored to the diverse needs of rapidly expanding businesses worldwide. This flexibility ensures that organizations can find the perfect fit for their requirements.

Optimize Your IT Asset and Resource Management Serviceaide's Configuration Management Database (CMDB) offers a unified repository that includes dependency mapping and configuration audits, enabling organizations to seamlessly manage both their virtual and physical assets. Quickly implement and leverage the advanced functionalities of CMDB within a single, integrated database. Enhance Your Understanding With a centralized and thorough repository of IT data, the CMDB empowers businesses to minimize expensive downtime, protect critical assets, and ensure adherence to regulatory standards. - Enhance visibility into IT resources - Lower operational expenses - Strengthen IT governance - Attain regulatory compliance

Since its inception in 2004, NetBrain has revolutionized network management through its no-code automation platform, enabling teams to effectively streamline complex tasks into efficient workflows. By integrating artificial intelligence with automation, NetBrain offers comprehensive hybrid network observability, simplifies troubleshooting, and facilitates safe change management, which enhances operational efficiency, decreases mean time to repair (MTTR), and limits potential risks, thereby empowering IT departments to foster innovation proactively. Gain insights into your entire network with contextual analyses across diverse vendors and cloud environments. Utilize dynamic network maps and end-to-end pathways to visualize and document your complete hybrid network effectively. Streamline network discovery processes and maintain data accuracy to establish a reliable single source of truth. Automatically identify and interpret your network's critical configurations, uncover initial issues, and prevent configuration drift through automation. Facilitate pre- and post-change validations while considering application performance contexts for a comprehensive approach to network modifications. Enhance collaborative troubleshooting efforts by automating interactions between human operators and machine systems. This holistic approach not only optimizes network performance but also ensures that teams can focus on strategic initiatives rather than getting bogged down by manual processes.

GLPI is a robust service management tool that leverages open-source technology to facilitate effective IT change planning and management, streamline problem resolution, automate various business processes, and provide oversight of IT infrastructure. Among the notable features of GLPI are asset management with automated inventory tracking, data quality assurance through rationality checks, comprehensive administrative and financial asset handling, software inventory with license management, a repository of knowledge and frequently asked questions, detailed statistics and reporting capabilities, as well as the ability to inventory Android-based devices. This collection of functions enhances organizational efficiency and helps maintain a high standard of service delivery within IT departments.

If you're seeking a straightforward IT service desk solution, Freshservice stands out as an excellent option. This user-friendly ITIL service desk offered by Freshworks enables organizations to modernize their IT operations and other business processes without the burden of complexity or excessive costs. Freshservice encompasses all the essential tools teams require to efficiently manage proactive IT services, featuring capabilities such as asset management, ticketing, configuration management, and improved impact analysis, along with powerful incident management features. By adopting Freshservice, businesses can streamline their IT service delivery and enhance overall productivity.

VIZOR is an ITIL Certified solution designed for comprehensive IT Asset Management. It oversees every facet of managing IT assets, which encompasses network discovery, inventory information, procurement, warranty, and maintenance particulars. Simplifying the process of asset allocation to employees and various locations ensures that you are always aware of who possesses which asset. Moreover, VIZOR has the capability to conduct audits on your network and can seamlessly integrate with various tools such as LANSweeper, Microsoft SCCM, and Chromebook Admin. Customization options allow you to configure VIZOR to suit only the features you require, enhancing its usability. Start utilizing VIZOR today to streamline your IT asset management processes.

Faddom's application dependency mapping software leverages network traffic protocols to automatically create a comprehensive map of both cloud and on-premise platforms. Experience a continuous, real-time overview of all hybrid servers, applications, and their dependencies with ease. The solution is lightweight, requiring no agents, credentials, or firewalls to function effectively. Pricing begins at just $1 per node each month, making it an affordable option for businesses. You can enjoy a 30-day free trial without the need for a credit card, allowing you to explore its full capabilities risk-free.

XEOX is a comprehensive cloud-based tool designed for the remote management and monitoring of IT environments, featuring capabilities such as patch management, secure remote access, a configuration management database (CMDB) and inventory unit, software distribution, and network management, among others. This platform serves as a centralized hub for overseeing all servers and computers within an organization, while also enabling effective tracking of both inventory and software assets. By automating repetitive tasks, XEOX streamlines IT management and support operations, allowing teams to focus on more complex issues. The tool was developed to enhance IT management by providing a modern, user-friendly interface that ensures quick access from any location. Additionally, XEOX contributes to cost savings by minimizing expensive help desk inquiries and proactively notifying IT staff of potential issues for prompt resolution. With its task automation features, it empowers IT support teams to concentrate on intricate challenges, thereby improving overall efficiency. Ultimately, XEOX represents a significant advancement in the way organizations manage their technology resources.

Alloy Navigator is a comprehensive solution for IT Service and Asset Management that offers innovative answers to your toughest IT challenges. With its robust workflow automation capabilities, Navigator seamlessly establishes significant connections between the essential data points. This platform encompasses a wide range of IT fields, such as Inventory Management, Knowledge Base Management, Help Desk support, and adheres to ITIL standards for Change and Configuration Management. It proves to be the perfect choice for businesses of all sizes seeking to enhance their operational efficiency, ensuring that they can streamline their processes effectively. Additionally, the user-friendly interface of Alloy Navigator allows teams to adapt quickly and optimize their workflows, ultimately leading to improved service delivery and customer satisfaction.

VIRIMA is a cloud-based software platform that offers automated solutions for IT Asset Management, IT Service Management (ITSM), and IT Operations Management (ITOM). Its user-friendly interface and cost-effective deployment make it accessible for various organizations. By utilizing advanced infrastructure discovery and visualization features, VIRIMA connects business processes with the technology and services that support them. The unique automation features of the VIRIMA CMDB empower IT companies, regardless of their size, by enhancing their insight, control, and overall value. As a result, these organizations can effectively navigate the complexities and challenges posed by today’s ever-evolving and distributed IT environments. This comprehensive approach not only streamlines operations but also strengthens security measures across the IT landscape.

Cloudaware is a cloud management platform delivered as a SaaS solution, tailored for organizations that utilize workloads across various cloud environments and local servers. The platform encompasses a variety of modules, including CMDB, Change Management, Cost Management, Compliance Engine, Vulnerability Scanning, Intrusion Detection, Patching, Log Management, and Backup. Moreover, it connects seamlessly with a wide array of tools such as ServiceNow, New Relic, JIRA, Chef, Puppet, Ansible, and over 50 additional applications. Businesses implement Cloudaware to enhance their cloud-agnostic IT management operations, ensuring better control over spending, compliance, and security measures. This comprehensive approach not only simplifies the management process but also fosters a more efficient overall IT strategy for enterprises.

OXARI is a comprehensive ITSM-class ServiceDesk solution tailored for professionals, fully compliant with ITIL standards, and equipped with essential tools for IT teams. ADVANTAGES OF IMPLEMENTATION As a versatile platform, OXARI facilitates the deployment of a professional ITSM Class system that adheres to ITIL guidelines, offering a suite of tools designed to support IT teams in managing intricate business processes effectively. Its modular architecture and contemporary user interface empower users to customize any Asset Management or CMDB, ServiceDesk workflow, and MDM logic according to their specific needs. Furthermore, the system is accessible through any web browser, and users have the ability to create and modify all user interface components to suit their preferences. FLEXIBLE CONFIGURATIONS A key feature of OXARI is its rule-based management system, which grants users the ability to create a multitude of patterns composed of defined actions and rules, thereby enhancing the overall adaptability of the platform. This flexibility ensures that organizations can tailor the system to their unique operational requirements and workflows.

Codima Toolbox serves as a comprehensive solution enabling organizations to identify and oversee all network assets, generate documentation in both Web and Visio Network Maps automatically, and oversee network devices, all without requiring agents. This platform empowers users to make educated decisions based on trustworthy data. Following a thorough Network Discovery, all additional functionalities within the Toolbox are fully configured and accessible for immediate use. Simplifying device network management and documentation is at the heart of its design. Moreover, this tool enhances operational efficiency by streamlining workflows.

Open Content Platform (OCP) serves as an open-source platform for IT discovery and integration, offering its services at no cost. This platform facilitates the discovery, integration, modeling, and execution of solutions within data centers. With its micro-service core framework, OCP enables horizontal scaling at the process level. Designed with developers in mind, it boasts full extensibility and incorporates elements from the open-source community, simplifying product complexity significantly. The approach to dynamic discovery distinguishes it from other IT Service Management (ITSM) vendors. Moreover, the data-driven modeling approach ensures that Applications and Services remain up-to-date, enhancing their usability for downstream processes such as service-aware monitoring. Overall, OCP provides a robust solution that integrates seamlessly with existing infrastructures while promoting efficiency and innovation.

CruzOC serves as a versatile network management and IT operations platform that accommodates multiple vendors while being scalable for diverse needs. This user-friendly tool offers powerful features for netops, including automated management capabilities that encompass performance and configuration management, as well as lifecycle management for thousands of vendors. With CruzOC, administrators can streamline data center operations and manage critical resources more effectively. The platform enhances the quality of both network and services, accelerates deployment processes, and reduces operational costs. Ultimately, it delivers a centralized solution for comprehensive and automated problem resolution through a single interface. Additionally, CruzOC includes monitoring and analytics for network health, traffic, logs, and changes, along with automation for compliance and security measures, orchestration, and provisioning tasks. Its automated deployment features, such as auto-deploy, zero-touch provisioning (ZTP), and remote deployment, ensure that installations are seamless. The solution is flexible, offering deployment options both on-premises and in the cloud, catering to various organizational preferences and requirements.

Customer support and device management for Managed Service Providers (MSPs) are crucial in overseeing the growing intricacies of IT systems. By automating these tasks whenever feasible, MSPs can significantly cut down on downtime and enhance user convenience. Merely offering a Help Desk portal is insufficient for staying competitive; a comprehensive suite of tools is essential to effectively manage every facet of a Service Provider's operations. Our IT Asset Management solution provides a thorough overview of all devices situated at customer locations, encompassing their infrastructure details like IP addresses, subnets, and network hardware. Additionally, it delivers insights into installed software and operating system specifics. The Service Desk feature empowers you to oversee deadlines and contractual obligations while ensuring adherence to Service Level Agreements (SLAs). Moreover, you can integrate sales personnel into the process, keeping them informed about client statuses and enhancing overall communication within the team. This level of coordination not only streamlines operations but also fosters stronger relationships with clients.

Cruz Remote Monitoring and Management offers a single interface for automating the IT operations of customers, tailored specifically for Managed IT Services Providers (MSPs). This platform enables users to oversee and manage their IT environments, networks, and client devices from virtually any location. Whether you are an MSP aiming to enhance your offerings or a reseller/VAR wanting to break into the MSP sector, Dorado provides a unified console for remote management. The solution is designed to be cost-effective, scalable, and user-friendly, catering to various operational needs. Dorado Software stands out as a pioneer in resource management, service orchestration, performance monitoring, and automation of cloud operations across intertwined infrastructure systems. Additionally, it empowers IT professionals to effectively supervise, configure, and maintain not only converged infrastructures but also virtualized functions and cloud services, ensuring seamless operations across all components. With such comprehensive capabilities, Dorado positions itself as an indispensable tool for modern IT management.

Cruz IoT Device Director serves as a robust and adaptable management solution that ensures the secure and effective oversight, management, and onboarding of IoT devices from various manufacturers. IT personnel have the capability to streamline the bulk deployment of IoT devices, keep track of alerts and notifications, resolve device issues, access audit logs, configure settings, and remotely implement firmware updates across a range of devices using over-the-air (OTA) technology. This tool not only enhances efficiency but also simplifies the complexities involved in managing a diverse array of IoT devices.

The Cruz Wireless Controller empowers IT teams to oversee, track, and set up diverse wireless IT infrastructures from multiple vendors. This tool provides comprehensive oversight and management capabilities for all wireless devices within a network, ensuring that IT departments can operate with efficiency and control. It streamlines processes by automating tasks such as device discovery, performance tracking, and configuration backups and restorations. Additionally, it allows for scheduled analysis of traffic flow and auditing of configurations. With features like performance statistics, real-time health checks, and firmware/software management, the system enables both individual and group device administration. It also enforces security policies for devices and facilitates the pushing and monitoring of configurations across wireless controllers and access points. Network health alerts can be established, and repetitive tasks can be automated, significantly enhancing the ease of remote troubleshooting. Overall, the Cruz Wireless Controller simplifies the deployment and management of IT operations by providing a unified platform for all necessary functions. This centralization ultimately boosts productivity and reduces the complexity faced by IT departments.

iET Solutions, a branch of UNICOM® Global, assists both large and medium-sized companies in enhancing the effectiveness and security of their IT operations and infrastructure. Enterprises globally rely on iET Solutions' software for IT service management (ITSM), software asset management (SAM), and enterprise service management (ESM). Their flagship product, iET ITSM, boasts PinkVERIFY® certification and adheres to ISO/IEC 20000 standards. Additionally, with supplementary modules for phone system integration and software asset management, iET Solutions provides a comprehensive service management package. Recognizing that each business has its own distinct needs, the solutions are tailored to align with the operational style of their clients. With over thirty years of expertise in service management, the company collaborates with organizations from various sectors, ensuring that they can meet diverse requirements effectively. This extensive experience allows iET Solutions to remain at the forefront of industry developments and innovations.

NetZoom DCIM Solutions is a company specializing in data center software designed to assist professionals in effectively modeling, monitoring, managing, and accessing various forms of IT infrastructure, including physical, virtual, and cloud environments. Their innovative approach facilitates enhanced operational efficiency for data centers, making it easier for users to optimize resource utilization.

The FNT Command software suite provides an extensive view into all elements of IT and telecommunications, making it easier to manage IT assets, cabling, infrastructure, data centers, and telecom resources. Through the use of FNT Command, businesses can efficiently deliver high-quality IT and telecommunications services. By adopting a comprehensive approach to resource management, we work closely with our clients, supervising everything from cabling installations to the final service delivery. Data centers face numerous challenges, such as budget limitations, capacity problems, and the need for regulatory compliance, all while aiming to offer efficient and trustworthy IT solutions. Serving as a centralized management and optimization tool, FNT Command guarantees full visibility into your entire data center ecosystem, which includes aspects like facilities, hardware, software, networking, power supply, and climate management. This all-encompassing perspective not only simplifies daily operations but also boosts overall reliability, leading to enhanced service delivery and greater client satisfaction. In a rapidly changing technological environment, the importance of having a powerful management solution cannot be overstated, as it plays a crucial role in maintaining competitiveness and fulfilling market demands. By leveraging such capabilities, organizations can proactively address challenges and capitalize on opportunities in their IT and telecommunications endeavors.