List of the Top 25 Conversational AI Platforms in New Zealand in 2026

Zendesk functions as a powerful customer support platform designed to enhance support workflows and elevate the customer experience. It provides a comprehensive set of features, including AI-driven automation, messaging capabilities, live chat options, and customizable workflows, allowing businesses to offer personalized and effective assistance across multiple channels. Additionally, the platform seamlessly integrates with various other applications and delivers real-time analytics, which help organizations make well-informed, data-driven decisions. Suitable for businesses of all sizes—from new startups to large enterprises—Zendesk emphasizes scalability, security, and user satisfaction. By offering such adaptable solutions, it ensures that companies can flexibly modify their customer service strategies to keep pace with changing demands, thereby fostering long-term relationships with their clients. This adaptability is crucial in a fast-evolving market where customer expectations are continually on the rise.

Twilio's Conversational AI transforms how businesses engage with their customers by incorporating sophisticated AI technology into their communication platforms. This enables companies to provide tailored, fluid interactions. Utilizing natural language processing (NLP) and machine learning, Twilio's Conversational AI offerings help organizations comprehend and address customer questions with a level of accuracy and contextual understanding akin to human interaction. This innovation allows for more authentic and interactive dialogues, surpassing conventional scripted replies in favor of responsive, context-aware conversations. Through integration with Twilio's Programmable Voice and Flex services, companies can implement chatbots that not only efficiently handle customer inquiries but also collect crucial data for ongoing enhancement.

Pipedrive is an advanced customer relationship management (CRM) and sales pipeline management tool aimed at assisting companies in monitoring and enhancing their sales workflows. It features automation capabilities, AI-driven sales analytics, and up-to-the-minute reporting to enable businesses to finalize deals more quickly and efficiently. Additionally, with its adaptable workflows, compatibility with numerous applications, and user-friendly design, Pipedrive empowers sales teams of various scales to handle leads, streamline repetitive activities, and assess performance for more informed, data-oriented decisions. This comprehensive platform not only simplifies the sales process but also enhances collaboration among team members, ensuring that everyone is aligned towards achieving common goals.

An eCommerce chatbot can boost revenues by 20% to 40% when customers interact with Ochatbot, while simultaneously decreasing support tickets by 25% to 45%. Our Pro and Enterprise subscriptions come with an eCommerce Guarantee. Ochatbot boasts powerful AI-driven features tailored for various eCommerce platforms, including Shopify, BigCommerce, WooCommerce, and Magento, as well as B2B sales and support chat functionalities, all without the need for coding and with easy installation. By engaging shoppers, Ochatbot provides personalized product recommendations, effectively addresses sales challenges, facilitates upselling and cross-selling, recovers abandoned carts, and answers inquiries about order tracking and support. The AI chatbot utilizes natural language processing to enhance its conversational abilities, becoming increasingly knowledgeable about your offerings. It also evaluates customer sentiment, reaction data, and delivers valuable marketing and sales insights. Additionally, Ochatbot comes equipped with nine tools for conversion optimization, such as Leadbot featuring over 80 templates, Offer Sliders, Exit Popups, live chat options, and much more to enhance the overall customer experience. This comprehensive set of tools not only improves engagement but also helps in retaining customers effectively.

Tidio is a leading customer support solution that combines live chat, chatbot automation, and AI-powered agents to help businesses deliver fast, scalable service. With an intuitive interface and advanced automation tools, Tidio supports over 800,000 businesses around the world. Engage visitors in real time via chat and manage conversations across email, Messenger, Instagram, and other channels—all within a unified dashboard. Boost support efficiency with built-in ticketing features that seamlessly integrate with chatbots and live agents. Design custom chatbot workflows using a no-code visual editor to automate FAQs, collect leads, and send targeted messages. Utilize Lyro, Tidio’s smart conversational AI, to automatically handle up to 64% of customer queries with human-like understanding. Easy to launch and operate—no coding needed. Fully GDPR-compliant and built for growth, whether you’re running an e-commerce store, SaaS platform, or service-based business. Comes with a 7-day free trial. Highlights: • Live Chat – Real-time communication via website widget and social platforms • Help Desk – Centralized inbox for all channels • Chatbots – Automate lead capture, support tasks, and FAQs • AI Agent – Intelligent responses through Lyro, Tidio’s virtual assistant • Multichannel Support – Connects with Shopify, WordPress, social apps, and more Tidio is praised for its user-friendly design, visual chatbot builder, and fast setup. Flexible pricing plans are available to suit businesses of any size.

WotNot streamlines customer engagement on a large scale by utilizing chatbots, which effectively address various business challenges such as increasing appointment bookings and enhancing customer support efficiency. Customers leverage WotNot to provide a tailored experience for both existing and prospective clients, benefiting from its round-the-clock availability, immediate responses, and ability to communicate in the customer's preferred language. The No Code Bot Builder from WotNot simplifies the bot creation process through an easy-to-use visual interface, allowing users to oversee multiple bots tailored for distinct tasks based on specific triggers and conditions. Additionally, WotNot provides a comprehensive service where a team of conversation design specialists collaborates with businesses to identify their unique needs and develop suitable conversation flows, followed by ongoing performance reviews and optimizations. With over 3,000 businesses worldwide placing their confidence in WotNot, the platform continues to revolutionize the way companies interact with their customers, ensuring a seamless and effective communication experience.

Kimiyi is a next-generation generative conversational AI platform that enables businesses to build lifelike AI agents or digital humans tailored to specific organizational needs. The platform offers a simple, step-by-step process to create AI agents by choosing from a vast library or designing custom avatars representing a broad spectrum of ethnicities, ages, and styles to suit diverse audiences. Users train these AI agents by uploading documents or URLs, equipping them with domain-specific knowledge for accurate and contextual responses. Kimiyi’s AI agents provide 24/7 interactive support, delivering instant answers to user questions, analyzing engagement in real time, and offering actionable insights to improve service. The platform supports a wide range of roles including AI sales assistants that drive personalized product recommendations, corporate trainers facilitating interactive learning, customer service agents that troubleshoot issues, and office assistants that manage tasks and summarize documents. Kimiyi serves various industries such as e-commerce, hotels, and museums by enhancing customer experiences through personalized, conversational interactions. Its user-friendly interface is complemented by comprehensive video tutorials and responsive support, ensuring a smooth onboarding process for all users. Kimiyi’s AI avatars and agents adapt seamlessly to multiple business applications, automating routine interactions while maintaining a human touch. The platform emphasizes innovation, accessibility, and scalability, making AI-powered assistance available to organizations of all sizes. Ultimately, Kimiyi transforms how companies engage customers, train employees, and streamline operations with conversational AI.

Herbie.ai operates as a global Conversational AI firm, functioning under the umbrella of SunSmart Global, which boasts over 15 years of experience in providing enterprise solutions. The company is focused on the digital transformation of businesses through the deployment of voice-enabled virtual assistants designed to streamline various business processes. Furthermore, Herbie.ai has successfully expanded its franchise to six different nations, allowing for instant connectivity with more than 12 social media platforms, enhancing user engagement and operational efficiency. This extensive reach not only facilitates communication but also empowers enterprises to harness the full potential of AI technology.

Pete & Gabi is changing the way business gets done. Our AI calling technology helps modern teams scale without adding headcount by deploying AI agents that execute where humans can't. Olivia, AI sales agent drives revenue by re-engaging dormant customers, recovering missed leads, and keeping sales conversations moving—automatically and at scale. Rebecca, AI recruiter accelerates hiring by screening candidates, coordinating interviews, and maintaining consistent communication across the funnel—without disrupting existing ATS systems. Both agents are trained on real conversations, integrate seamlessly with your CRM and ATS, and work 24/7 across time zones. They bring proven outcomes and measurable gains from day one.

Comm100 is an international supplier of comprehensive communication solutions that cater to educational institutions, governmental bodies, and businesses of various scales. By utilizing Comm100's platform, these organizations can achieve an ideal mix of human interaction and automated responses, enabled by customizable live chat features, intelligent bots, and secure messaging, all managed within a single cohesive system. This integrated approach enhances customer engagement and streamlines communication processes effectively.

AiTrillion serves as a comprehensive automated marketing solution designed to equip eCommerce merchants with essential tools to boost their sales. This innovative platform features distinctive functionalities along with integrated analytics to enhance performance. The primary objective behind AiTrillion's establishment was to create an eCommerce environment for online sellers, enabling them to engage more effectively with customers and shape their brand and customer interactions to drive sales growth. With AiTrillion, all of your subscribers, potential customers, and loyal patrons are gathered in one centralized location. The platform showcases a customer timeline, which tracks individuals from their initial visit up to their first purchase. By employing various strategies such as retargeting, retention efforts, and promotional activities, businesses can effectively influence customer behavior and maximize their revenue potential. This holistic approach not only fosters customer loyalty but also encourages repeat purchases, ultimately contributing to long-term success.

Wati provides a comprehensive WhatsApp API solution tailored for small and medium-sized businesses. By utilizing advanced chatbots, APIs, integrations, and customer intelligence features, WATI facilitates effective sales, marketing, and customer support services. Currently, more than 6,000 brands across 78 nations have adopted WATI, resulting in a remarkable $35 million in sales, a 72% boost in customer acquisition rates, an 87% enhancement in customer satisfaction levels, and a reduction of $10,000 in support expenses. This widespread success showcases WATI's impact on the growth and efficiency of its users.

Kore.ai empowers businesses around the globe to leverage artificial intelligence for enhancing automation, boosting efficiency, and improving customer engagement via its sophisticated AI agent platform and user-friendly no-code development tools. Focused on automating work processes with AI, optimizing operations, and delivering smart service solutions, Kore.ai equips organizations with adaptable and scalable technology that accelerates their journey toward digital transformation. The company adopts a model-agnostic strategy, providing the flexibility needed to integrate various data sources, cloud infrastructures, and applications to cater to the unique requirements of different enterprises. With a proven history of success, Kore.ai has earned the trust of more than 500 partners and over 400 Fortune 2000 companies to advance their AI initiatives and foster innovation. Acknowledged as a frontrunner in the industry, bolstered by a vast portfolio of patents, it consistently strives to redefine the landscape of AI-driven solutions. Headquartered in Orlando, the company boasts a global footprint with offices in countries such as India, the UK, the Middle East, Japan, South Korea, and throughout Europe, ensuring that its clients receive extensive support. As it continues to innovate with state-of-the-art AI technologies, Kore.ai is playing a pivotal role in transforming enterprise automation and enhancing intelligent interactions with customers, paving the way for a future where AI integration is seamless and effective.

Heyday offers a Conversational AI platform specifically designed for the retail industry, merging advanced AI capabilities with a personal touch to ensure exceptional customer experiences. This online sales assistant operates around the clock, effectively capturing, engaging, and converting potential leads. By integrating with your product catalog, Heyday customizes customer interactions on your website, delivering personalized search results and recommendations. Your staff will only be alerted when customers are prepared to finalize their purchases, enhancing efficiency. With AI at its core, Heyday cultivates an unparalleled personal shopping experience for users. If you find yourself overwhelmed by repetitive customer service inquiries, Heyday's robust Conversational AI technology can streamline these requests, freeing up your team's time for more valuable interactions. Consequently, this allows your associates to concentrate on meaningful customer conversations while the chatbot manages the routine tasks seamlessly. Embracing Heyday can transform the way you approach customer service in your retail business.

Kommunicate is a cutting-edge customer support platform powered by artificial intelligence, aimed at helping businesses optimize their communication strategies, improve customer interaction, and provide continuous support. Below is a summary of Kommunicate, underscoring its features and advantages. Key Features of Kommunicate Intelligent AI Chatbots: Utilizes artificial intelligence to develop smart chatbots that can address inquiries, deliver immediate responses, and alleviate the burden on human staff, all while being adaptable to fit the brand's voice. Multiple Communication Channels: Facilitates interactions across various platforms such as websites, mobile applications, WhatsApp, and Facebook Messenger, ensuring that communication remains accessible to customers. Effortless Integration: Works seamlessly with CRM or helpdesk solutions like Zendesk, Salesforce, and HubSpot, creating a cohesive support system. Live Chat Transition: Allows human representatives to easily intervene for more complex inquiries, while chatbots handle standard questions. Enhanced Messaging and Automation: Enables the exchange of multimedia such as images, videos, and files, complemented by automated workflows for streamlined operations. Major Advantages Provides 24/7 customer support, enhances engagement through various channels, increases operational efficiency by automating routine tasks, adapts to business growth, and offers extensive customization options for personalized customer service experiences. Overall, Kommunicate equips businesses with the tools they need to meet evolving customer expectations effectively.

Lyro is an AI-powered customer service agent created by Tidio to help businesses of all sizes—small, mid-market, and enterprise—streamline their support operations and deliver faster, more consistent service. Built with advanced natural language processing, Lyro engages in natural, human-like conversations with customers, reducing wait times and easing the workload for live agents. Capable of resolving up to 64% of customer inquiries automatically, Lyro delivers responses in under 6 seconds. It draws from your company’s support content—like FAQs and help center articles—to provide accurate, on-brand answers, without needing complex setup or training. With seamless integration into your website, Lyro is ready to start helping customers within minutes. Lyro supports multichannel communication, operating across live chat, WhatsApp, Instagram, and Messenger, so customers can reach you wherever they are. It also speaks multiple languages, allowing you to provide quality support to a global audience. Beyond answering questions, Lyro can handle real tasks like checking order status, submitting support tickets, and recommending products based on customer preferences or seasonal trends. While it automates repetitive queries, your human support team can monitor all conversations, jump in when necessary, and ensure sensitive or complex issues are handled with care. Designed with privacy in mind, Lyro ensures your data is never used to train external models, and you retain full ownership over your customer information. It scales with your business, adapting to new content as your knowledge base grows. Lyro is a reliable, cost-effective way to increase your support capacity, improve resolution rates, and enhance the customer experience—without increasing your headcount. Try it free for 7 days. No credit card required.

We provide comprehensive chatbot solutions that encompass various stages, including: - Initial exploration (technical assessment) - Management of projects and accounts - Conversational design (workflow creation) - Quality assurance and testing services - DevOps support and tailored development - Ongoing chatbot support and maintenance - Accelerated chatbot creation (delivered in under two weeks) - Development based on GPT-3 and ChatGPT - Migration of existing chatbots to new platforms - Rescue services for underperforming chatbots - User experience and graphic design services - Creation of chatbot personas and personalities Our dedicated team, consisting of Business Analysts, Customer Success Managers, Chatbot Designers, and Developers, is committed to guiding you through each phase of the chatbot experience to ensure you discover the most effective solution for your organization. Additionally, we provide a Conversational AI platform for our customers. With a diverse portfolio of over 80 clients worldwide, we have partnered with startups that have successfully raised upwards of 10 million, along with established entities like Samsung NEXT, showcasing our ability to cater to various industries and needs. Our expertise allows us to create innovative and impactful chatbot solutions tailored to your unique business requirements.

Our company, established by specialists in AI and engineering, is dedicated to developing outstanding technology that addresses intricate process challenges effectively. We strive to foster more sustainable enterprises while enhancing performance across essential metrics such as cost, quality, delivery, and overall human experience. Through our innovative AI-powered decision intelligence solutions – we empower organizations to leverage their most valuable assets: the knowledge of their workforce and the predictive capabilities of their data. Our mission is to support individuals in making more informed and effective decisions, ultimately driving progress in every aspect of their operations.

Dynamic interactions have the potential to convert prospective leads into dedicated clients, and in turn, these clients can evolve into passionate supporters of your brand. Our user-friendly, no-code AI Chatbot builder is accessible to both beginners and experienced users, allowing anyone to create their own bots with ease. The key difference between mere growth and achieving true greatness lies in the effectiveness of automation. With our AI Chatbot builder, businesses gain access to advanced tools typically reserved for Fortune 500 companies, facilitating everything from customer attraction to relationship management, client onboarding, and the development of a loyal fanbase. Relying too much on a select few top salespeople can limit your business's growth potential; however, powerful AI Chatbots can emulate the authentic interactions of your top sellers, providing consistent communication around the clock and across a large audience. Unlike human workers, these chatbots do not suffer from illness, require salary hikes, or get lured away by competitors, guaranteeing continuous service. It’s essential to strike the right balance between quantity and quality when it comes to leads; high-performing AI Chatbots are adept at differentiating between genuinely interested prospects and those who are merely browsing, thereby streamlining your sales funnel. By harnessing this innovative technology, you can significantly improve the customer experience and foster ongoing growth, ensuring that your brand remains competitive in a rapidly evolving market. Embracing AI-driven solutions could be a game-changing strategy for your business.

Optimize your business processes by leveraging advanced conversational AI solutions via our all-encompassing bot development platform. SAP Conversational AI features a collection of natural language processing tools that act as the conversational AI element of the SAP Business Technology Platform. This system empowers users to design and manage smart chatbots from a unified interface, streamlining the automation of diverse tasks and workflows. You can swiftly create impactful enterprise chatbots with minimal coding while ensuring smooth integration within the SAP ecosystem. By enhancing the interaction quality for both customers and employees through chatbots, you can position your organization at the leading edge of the conversation-driven economy. Our innovative multilingual natural language processing (NLP) technology facilitates the provision of customized interactions at a large scale, making them available anytime and across any device. Additionally, by automating repetitive tasks in business operations, your team can focus on initiatives that contribute significant value, which in turn promotes enhanced efficiency and fosters innovation. By embracing this new era of communication, you can significantly revolutionize how your organization connects with its audience and adapts to their needs.

Krista serves as an advanced automation platform that eliminates the need for programming expertise. It effectively coordinates both personnel and applications to enhance business performance. With the ability to integrate machine learning and various applications at an astonishing speed, Krista was specifically engineered to focus on automating business outcomes rather than merely handling back-office operations. Achieving optimal outcomes requires collaboration across departments and applications, implementing AI/ML for self-sufficient decision-making, utilizing your current task automation, and accommodating ongoing changes. By digitizing comprehensive processes, Krista creates significant impacts on the organization's overall performance and profitability. Accelerating business automation while alleviating the IT workload is certainly beneficial, and Krista notably decreases total cost of ownership compared to traditional automation solutions. Ultimately, Krista empowers organizations to achieve transformational efficiency and innovation.

Introducing the third iteration of a celebrated no-code platform designed for the hyper-automation of conversational applications and workflows, which seamlessly function across various channels and leverage cutting-edge artificial intelligence technology. This latest generation enhances user experience and efficiency in automation processes.

AI-driven conversational customer engagement significantly enhances both automated and agent-assisted channels, leading to a more seamless customer experience. The implementation of self-service solutions can cut customer inquiries by nearly 50%, all while fostering greater engagement and satisfaction levels. Synthetix’s user-friendly, AI-powered FAQ self-service software allows customers to quickly find answers and navigate FAQ content through natural language input, effectively conserving resources for customer care teams. This cutting-edge approach to customer interaction, illustrated by the Synthetix FAQ Chatbot or Virtual Agent, not only resolves customer questions but also opens avenues for new revenue generation. Our sophisticated chatbot technology engages customers right from their initial interaction with your brand, evaluating their needs and working alongside your CRM to customize their experience, which helps in generating leads and directing them to the most appropriate contact channels for further support. By adopting this advanced solution, businesses can anticipate enhanced efficiency and heightened customer satisfaction while also paving the way for future innovations in customer engagement strategies. Ultimately, leveraging AI in customer support can lead to a transformative impact on how businesses connect with their clients.

Quickly develop a virtual assistant tailored for your business needs. Each solution is equipped with a collection of specialized skills designed to automate tasks and address typical scenarios relevant to your industry. Every skill comes with multi-turn dialogues and embedded training data for enhanced functionality. Simply select and import the skills you need before deploying them in your operations. Our platform offers expertly curated skill sets that streamline common tasks, yielding immediate benefits. The Avaamo platform is designed with tools for crafting sophisticated virtual assistants that leverage natural language, ensuring an intuitive and automated user experience. You can create once and implement across various platforms. Our intelligent virtual assistants (IVAs) support 29 languages and are compatible with any device, platform, and service. Additionally, every IVA is equipped with advanced conversational intelligence, seamless integrations, and robust enterprise-level security, ensuring compliance and data protection. As a result, your organization can enhance efficiency while maintaining high standards of security and user engagement.

Certainly is an innovative AI platform designed to enhance ecommerce and customer support through conversational AI technology. By leveraging this advanced system, businesses can provide exceptional experiences and drive substantial growth. Engaging in conversations with site visitors offers valuable insights that contribute to reduced product returns, decreased cart abandonment, and increased customer lifetime value. Certainly aims to empower enterprises by mimicking the capabilities of their most effective salespeople, thus improving user interactions. The Certainly Conversational AI software integrates effortlessly with all the platforms essential for managing business operations. This tool acts as a dynamic conversational interface across various functions, including customer service, sales, marketing, community engagement, human resources, and management, transforming each interaction into a smooth and relevant experience for users. If you're intrigued by how automated chat solutions can benefit your business, one of our specialists would be delighted to guide you through a customized Conversational AI chatbot designed specifically for your content, ensuring it meets your unique needs. Ultimately, this technology represents a significant step forward in enhancing customer engagement and satisfaction.