List of the Top 25 Customer Engagement Software for X (Twitter) in 2025

While learning management systems are effective for employee training, they frequently overlook the specific requirements of educating customers and partners, along with the needs of customers' clients and partners. Eurekos stands out as a premier customer education expert in Europe, providing cutting-edge training software designed for both businesses and non-profits seeking external training, certification, or accreditation. The platform offers a comprehensive suite of tools that facilitate training across all stages of the customer journey, from pre-sale engagement to onboarding and beyond. With features that support rapid onboarding, sophisticated certification processes, eCommerce capabilities, unlimited brand portals, intricate organizational structures, and integrated content development, Eurekos prioritizes the highest standards of privacy and security, adhering to ISO/IEC 27001 and 27701 certifications. The company is dedicated to consistently enhancing its software, ensuring that clients have access to the most up-to-date features available in the learning management system market, keeping them competitive and efficient in their training efforts. As a result, Eurekos not only meets but exceeds the evolving demands of customer education.

Sogolytics is a comprehensive experience management platform that empowers organizations to gather, analyze, and leverage data from both employees and customers to foster business expansion. Companies from various sectors utilize Sogolytics to monitor interactions across all customer and employee touchpoints. The platform's advanced reporting features provide instantaneous, actionable insights that are crucial for identifying and addressing potential issues before they escalate. SogoCX enhances all dimensions of customer experience, leading to higher conversion rates, streamlined data management, and deeper insights into customer behavior, which ultimately boosts return on investment. With SogoCX, organizations can effectively assess essential metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), facilitating a more refined understanding of their clientele. Meanwhile, SogoEX is specifically designed to assist organizations in gathering and utilizing data to enhance employee engagement and minimize turnover rates. This platform empowers HR teams and leadership to implement organizational improvements by facilitating real-time feedback collection and fostering a culture of engagement among employees, thus paving the way for a more motivated workforce.

Engage offers a uniquely tailored and outstanding experience by leveraging the capabilities of AWS and Generative AI. Traditional contact center systems, which are often cumbersome and outdated, can lead to excessive costs and inefficiencies. Local Measure's Engage For Amazon Connect is designed to meet the demands of today's consumers effectively. As a Contact Center as a Service, Engage takes care of all upgrades and enhancements, eliminating the need for costly agent licenses or complex hardware setups. Our pricing model based on consumption is flexible enough to suit businesses of various sizes. To successfully establish a brand, prioritizing customer needs is essential. Engage empowers agents with tools such as sentiment analysis and chatbots, allowing them to gain deeper insights into customer behavior and enhance user experience. Engage supports multiple communication channels, including Voice, Email, SMS, Facebook Messenger, Instagram DM, Twitter DM, WhatsApp, WeChat, LINE, and Web Chat, ensuring comprehensive customer engagement. This multi-channel approach not only streamlines interactions but also helps businesses connect with their audience in the ways that are most effective for them.

Birdeye stands out as the leading platform for managing reputation, social media, and customer experiences for local brands and businesses with multiple locations. More than 150,000 enterprises utilize Birdeye’s AI-driven solution to enhance their online visibility, boost their reputation, simplify social media management, engage through various digital platforms, and provide an exceptional customer experience that leaves a lasting impression. This powerful platform is designed to meet the unique needs of businesses striving for excellence in customer interactions.

An all-in-one platform designed for managing omni-channel experiences goes beyond simple surveys. Elevate your experience management initiatives with this comprehensive solution that integrates all touchpoints into a seamless omni-channel approach, consolidating data for efficient analysis. You can create tailored email surveys that not only increase open rates but also allow customization of the subject line, body text, and sender email address. Enhance your branding by white-labeling your emails for a consistent look and feel. To gather feedback effortlessly, distribute a scannable QR code that respondents can easily access to participate in your survey. Generate several distinct survey links to facilitate sharing, which can be monitored to assess their performance effectively. With the option to white-label your surveys using a custom domain, your brand identity remains intact throughout the survey process. Additionally, you can engage customers directly by embedding surveys on your website, whether as a popup card, chatbot, or inline element. Our mobile SDK further simplifies the process, enabling you to quickly design surveys and gather valuable insights on the go. This flexibility ensures you can adapt your approach based on various customer interactions and preferences.

Tailored specifically for your needs, the emfluence Marketing Platform features a user-friendly interface coupled with robust tools designed to enhance your digital marketing initiatives. From launching tailored campaigns to overseeing various brands and devising effective marketing strategies, our platform equips you with the resources necessary for success, including: Email Automation: Develop automated workflows that nurture potential customers and enhance conversion rates. Email Marketing: Craft and distribute compelling email campaigns effortlessly, utilizing advanced personalization features such as conditional content. Social Media Management: Manage your social media content seamlessly by scheduling, publishing, and tracking posts from a single dashboard. SMS Marketing: Connect with your audience through timely and relevant SMS outreach. Landing Pages: Build high-converting landing pages that effectively capture leads. Automated Reporting: Gain insights into the effectiveness of your marketing efforts through tailored reports and analytics across various channels, assets, individuals, and locations. Website Tracking: Monitor visitor behavior on your website to refine your marketing tactics. Lead Scoring: Assess and prioritize leads based on their engagement levels and interactions. Marketing Calendar: Organize, plan, and oversee your marketing campaigns using a comprehensive calendar tool. With these features, the emfluence Marketing Platform provides everything you need to elevate your marketing strategy and achieve your goals.

Spotler CRM, which was previously known as Really Simple Systems, is a robust CRM solution tailored for expanding teams operating in the B2B sector. This platform equips your sales personnel with all the necessary tools to efficiently oversee prospects, customers, and sales processes, all while maintaining control over their strategic direction rather than being constrained by technology. Additionally, Spotler CRM features integrated email marketing tools and customer service modules, offering seamless accessibility from desktops, tablets, and smartphones. Designed for simplicity, the CRM allows for quick setup and user-friendly navigation, enabling you to train your team in just a matter of minutes, thereby allowing you to concentrate on scaling your business effectively. Furthermore, its versatility ensures that your team can engage with clients and manage tasks on-the-go, enhancing productivity and responsiveness.

In 2024, LiveAgent stands out as the top-rated help desk software for small and medium-sized businesses, receiving exceptional reviews. With its incredibly fast chat widget, this platform serves more than 150 million users across the globe. LiveAgent is a comprehensive, web-based system that combines live chat and helpdesk functionalities. It harnesses the versatility of a universal email service, live chat, an integrated call center, and a powerful customer portal. With over 175 valuable features—including sophisticated automation tools, customizable rules, and tags—along with more than 195 integrations, LiveAgent caters to diverse business needs. Companies like BMW, Yamaha, Huawei, and Oxford University have chosen LiveAgent to elevate their customer service experience. There’s no need for a credit card; you can begin your free one-month trial today and discover the benefits for yourself. Unlock your customer service potential with LiveAgent and see the difference firsthand.

Experience immediate joy and quick communication with Zoho Desk's integrated Chat widget, enabling rapid responses to customer inquiries. The chat feature embedded within Zoho Desk ensures that you are readily available to assist customers who may struggle to find information in your Help Center. Customers can quickly reach out to your agents for prompt answers and support, enhancing their experience. For more intricate issues, agents have the ability to transform chat discussions into tickets, ensuring proper tracking and resolution. All context from chat interactions is stored, eliminating any potential delays in service. Furthermore, chat tickets can be assigned to your team's reliable specialists, promoting accountability. Zoho Desk also facilitates the delegation of tickets from various channels to designated agents and teams, streamlining workflow and enhancing efficiency, ultimately contributing to customer peace of mind. This seamless integration fosters a more connected relationship between your team and clients.

IXACT Contact is a comprehensive real estate CRM designed to streamline contact management, facilitate communication, and enhance your online presence, all within a user-friendly platform. This innovative software features distinct marketing automation tools and engaging content that empowers you to stand out as a memorable real estate professional, attracting clients and prospects alike. Agents utilizing IXACT Contact experience an average growth of 55% in their gross commission income, highlighting its effectiveness in boosting business performance. With its all-in-one approach, IXACT Contact not only simplifies tasks but also enriches your professional relationships.

LiveChat serves as the quickest and most effective method for providing customer assistance. Recognized as a leading live chat and help desk solution for enterprises, LiveChat elevates teams into exceptional customer service representatives with its user-friendly and straightforward applications. Additionally, it provides an extensive range of add-on features designed to facilitate sales and marketing automation, alongside seamless integrations with various third-party customer relationship management (CRM) systems. This versatility makes it an invaluable tool for businesses striving to enhance their customer engagement strategies.

User.com serves as a comprehensive software solution for marketing automation, enabling effective communication with customers while managing relationships efficiently. This all-in-one platform is equipped with a wide array of features, offering powerful tools that cater to sales, marketing, and support needs. Various communication options—including email marketing, mobile push notifications, SMS messaging, and call center integration—ensure a seamless experience for every visitor. Additionally, you can track and analyze all your data in one centralized location, with the ability to customize the display to focus on the key metrics that matter most, facilitating prompt and informed decision-making. By consolidating these functionalities, User.com enhances your capability to engage with customers across multiple channels effectively. Are you prepared to experience these benefits firsthand? Sign up today for a free trial at User.com!

Influitive provides a platform where customers, developers, partners, and employees can engage in a community by taking on challenges, making referrals, and writing product reviews. These challenges are customizable for both individuals and groups, enabling participants to earn points, badges, and levels that can be exchanged for various professional benefits and rewards. Furthermore, users can effortlessly track and visualize all engagement activities, along with the return on investment. This seamless integration enhances the ability to direct members through your marketing automation tools and customer relationship management systems, ensuring a more organized approach to community engagement. By fostering this environment, organizations can strengthen their relationships with stakeholders while promoting active involvement.

Mixpanel aims to foster innovation across various sectors. Beyond being a mere company, it provides essential services to enterprises, enabling them to leverage its engagement and analytics platform to gain insights into user interactions, conversions, retention, and engagement in real-time across web, mobile, and smart devices. This valuable data empowers businesses to enhance their products and overall operations. With a client base exceeding 26,000 companies globally, Mixpanel caters to a diverse range of industries, counting notable names like Samsung, Twitter, and BMW among its clientele. The company's headquarters are located in San Francisco, while it also maintains offices in several key cities, including New York City, Seattle, Austin, London, Paris, Barcelona, and Singapore, demonstrating its international reach and commitment to supporting innovation worldwide.

Front is a comprehensive customer service solution designed to enhance teamwork and collaboration. This robust platform empowers more than 9,000 businesses, including yours, to achieve exceptional five-star service effortlessly. By streamlining communication and integrating various tools, Front ensures that customer interactions are both efficient and effective.

Chatfuel stands out as a top-tier automation platform for messaging on Facebook and Instagram. With Chatfuel, you can effectively boost lead generation, tailor your marketing efforts, and streamline customer support processes. Additionally, you can start using Chatfuel at no cost, making it accessible for everyone. Its user-friendly interface ensures that even those with minimal technical skills can benefit from its features.

Our customizable, event-driven loyalty platform simplifies the process of launching or enhancing your digital loyalty initiatives. With our reactor engine, you can tailor the rules of your loyalty program to swiftly respond to customer actions and achieve desired outcomes. Customers will conveniently receive their rewards directly on their mobile devices through our white label loyalty app. If you already have an existing app or website, our SDK solution facilitates seamless integration of loyalty features into your current setup. Users can easily redeem reward codes via the app, and push notifications enable direct communication with customers. Additionally, you can create multi-step achievements and challenges to boost engagement levels. The app is also adaptable, allowing you to include personalized content such as menus or table reservations. The entire loyalty application can be fully aligned with your brand's identity. Our flexible API-first approach ensures we can offer a comprehensive loyalty solution or simply a robust engine tailored to your needs. Contact us today to explore how we can help elevate your loyalty program!

The Chaordix Community Platform serves as a hub for communities that link leading brands with their customers, members, and users. Our platform operates as a customizable white-label SaaS solution that enables brands to engage with their most important stakeholders for sharing insights, discussions, and learning opportunities. - Foster community engagement through diverse activities and content offerings. - Profiles that can be tailored and are continually updated enhance user discovery and reporting capabilities. - Develop challenges to collect innovative ideas, review contributions, and facilitate voting on the best submissions. - Form groups either manually or automatically based on defined criteria. Strengthen connections with customers to cultivate brand loyalty while enhancing advocacy efforts. Additionally, gain access to a premium, on-demand community of customers and fans for valuable research insights.

Kustomer serves as a comprehensive platform for customer service, empowering brands to deliver outstanding experiences in a landscape that prioritizes customer satisfaction. It consolidates all customer data onto a unified timeline, enabling requests to be received from various sources while maintaining a single discussion thread. The platform's customizable interface facilitates the automation of repetitive tasks, simplifying the customer service process. By providing a complete view of customer interactions, Kustomer enhances the speed and relevance of conversations, reducing the need for redundant inquiries. Agents can seamlessly incorporate customer actions and purchase history from all relevant systems directly into the Kustomer timeline, ensuring that they engage in informed, actionable discussions without the hassle of toggling between different screens. Furthermore, both customers and agents can effortlessly transition between communication channels throughout their exchanges, truly embracing the concept of omnichannel interaction. This capability ensures that agents maintain the necessary context to effectively advance discussions, whether they are utilizing email, chat, voice calls, or social media platforms like Facebook Messenger. Ultimately, Kustomer transforms the customer service experience by making it more streamlined and responsive to the needs of both agents and customers.

Heyday offers a Conversational AI platform specifically designed for the retail industry, merging advanced AI capabilities with a personal touch to ensure exceptional customer experiences. This online sales assistant operates around the clock, effectively capturing, engaging, and converting potential leads. By integrating with your product catalog, Heyday customizes customer interactions on your website, delivering personalized search results and recommendations. Your staff will only be alerted when customers are prepared to finalize their purchases, enhancing efficiency. With AI at its core, Heyday cultivates an unparalleled personal shopping experience for users. If you find yourself overwhelmed by repetitive customer service inquiries, Heyday's robust Conversational AI technology can streamline these requests, freeing up your team's time for more valuable interactions. Consequently, this allows your associates to concentrate on meaningful customer conversations while the chatbot manages the routine tasks seamlessly. Embracing Heyday can transform the way you approach customer service in your retail business.

TXTImpact stands out as a premier provider of Mass Texting and Business Messaging Services, delivering dependable and economical communication solutions tailored for businesses of any scale. The platform is crafted to facilitate messaging, allowing users to effortlessly send out mass text messages, execute bulk MMS campaigns, conduct SMS polls, surveys, appointment reminders, and more. Serving a diverse array of sectors such as retail, healthcare, education, and nonprofits, TXTImpact provides customizable tools designed to accommodate the unique requirements of various businesses. Its easy-to-navigate dashboard and friendly interface cater to both technology enthusiasts and those less familiar with tech, enhancing efficiency and saving valuable time. Featuring sophisticated capabilities like real-time analytics, message scheduling, automation, and smooth integration options, TXTImpact guarantees effective engagement and dependable message delivery. Additionally, extensive support resources, including a comprehensive knowledge base, informative tutorial videos, and responsive customer service, significantly improve the user experience. Whether your goal is to launch targeted marketing campaigns, disseminate important notifications, or enhance customer interactions, TXTImpact stands ready to provide a scalable and reliable solution that meets all your business messaging requirements. With its commitment to innovation and customer satisfaction, TXTImpact continues to be a trusted partner for businesses looking to optimize their communication strategies.

Your website sees a high volume of daily visitors, yet only a limited number actively interact with your products or services. Despite the evolution of technology, the importance of social proof in cultivating trust remains crucial. Wiser Notify offers an uncomplicated and effective method for instilling confidence in what you present to your audience. With the goal of amplifying sales through powerful marketing tactics for successful e-commerce businesses, Wiser Notify harnesses consumer psychology principles to deliver digital solutions. By concentrating on social proof and FOMO (fear of missing out) marketing techniques, Wiser Notify attracts potential buyers and enhances your authority. Showcasing recent activities like sales, sign-ups, and subscriptions can help build trust and boost your website's visibility, ultimately paving the way for increased business success. These methods not only elevate sales figures but also contribute to a more interactive and enjoyable user experience, fostering a loyal customer base. Implementing such strategies can make a significant difference in how your brand is perceived in the competitive online marketplace.

Enterprise survey software is available in 150 nations, allowing you to gather valuable insights and obtain meaningful feedback. You can evaluate employee experience (EX), customer experience (CX), and overall engagement effectively. With shareable reports, dashboards, and alerts, you can ensure a comprehensive approach to closing the feedback loop. The initial phase involves data collection, but the true advantage comes from how efficiently you can report on this data. Our platform offers real-time reporting capabilities, enabling you to identify trends promptly and acquire profound insights that can enhance your organizational processes. After generating your report, you can easily distribute it to others. The platform allows you to create various share links with specific filters tailored to what information you want your audience to access, depending on your operational data, hierarchy, and structure. Integration options include Slack, Zendesk API, and several CRM systems, with no limit on the number of users. The software supports 49 languages, making it accessible to a wide range of users. Notable clients include L'Oreal, Toyota, Allegiance Bank, Sony, and the Government of Canada, showcasing the diverse sectors that benefit from this solution. This flexibility and accessibility make it an indispensable tool for organizations worldwide.

Enhance your customer service capabilities by utilizing co-browsing and live chat as consumer expectations shift and grow. Empower your support representatives with the essential resources needed to address complex customer questions instantly, allowing for easy one-touch communication that boosts conversion rates across both websites and mobile applications. Our innovative bots provide immediate answers to common inquiries, streamlining the support process. By integrating co-browsing and live chat, you can deliver faster, more personalized assistance tailored to each customer's needs. Acquire's intuitive yet powerful tools promote active customer engagement and contribute to overall organizational success. Ultimately, this strategy not only elevates customer satisfaction levels but also fosters enduring connections with your clientele, ensuring they feel valued and understood. As a result, you create a more loyal customer base that is likely to return and recommend your services to others.

Introducing Your Comprehensive Customer Communication Platform This unified system enables customers to reach out through any preferred channel, leading to improved teamwork, streamlined processes, and increased customer satisfaction. By centralizing all incoming communications, you can enhance collaboration significantly and become more accessible while fostering flexible workflows using platforms like WhatsApp Business, Messenger, Livechat, and Apple Business Chat. The platform features a multichannel inbox and offers valuable analytics and insights. Key Channels and Features: WhatsApp Business API, social messaging, outbound messaging, live chat, chat widget, a dedicated teams module, intelligent routing, call deflection, and efficient tag and label management, along with robust user and contact management systems. With these tools, your communication will not only be more organized but also more effective, ensuring that customer interactions are handled with care and precision.