What is Kustomer?

Kustomer serves as a comprehensive platform for customer service, empowering brands to deliver outstanding experiences in a landscape that prioritizes customer satisfaction. It consolidates all customer data onto a unified timeline, enabling requests to be received from various sources while maintaining a single discussion thread. The platform's customizable interface facilitates the automation of repetitive tasks, simplifying the customer service process. By providing a complete view of customer interactions, Kustomer enhances the speed and relevance of conversations, reducing the need for redundant inquiries. Agents can seamlessly incorporate customer actions and purchase history from all relevant systems directly into the Kustomer timeline, ensuring that they engage in informed, actionable discussions without the hassle of toggling between different screens. Furthermore, both customers and agents can effortlessly transition between communication channels throughout their exchanges, truly embracing the concept of omnichannel interaction. This capability ensures that agents maintain the necessary context to effectively advance discussions, whether they are utilizing email, chat, voice calls, or social media platforms like Facebook Messenger. Ultimately, Kustomer transforms the customer service experience by making it more streamlined and responsive to the needs of both agents and customers.

Pricing

Price Starts At:
$99.00 per month per user

Integrations

All Kustomer Integrations
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Screenshots and Video

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Company Facts

Company Name:
Kustomer
Date Founded:
2015
Company Location:
United States
Company Website:
www.kustomer.com
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Product Details

Deployment
SaaS
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Kustomer Categories and Features

Help Desk Software

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management

Customer Service Software

Alerts / Escalation
Appointment Management
Knowledge Base
Live Chat
Performance Metrics

Customer Self-Service Software

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Multi-Channel Collection
Sentiment Analysis
Text Analysis

Customer Engagement Software

Analytics
Communication Management
Live Chat

Conversational Support Software

CRM Software

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Marketing Automation Integration
Mobile Access
Segmentation
Social Media Integration
Task Management

More Kustomer Categories

Kustomer Customer Reviews

Write a Review
  • Reviewer Name: Max S.
    Position: Contact Center Engineer
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set 5 out of 5 stars
    Layout 5 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 5 out of 5 stars
    Customer Service 5 out of 5 stars
    Would you Recommend to Others? 10 out of 10

    Great CRM packed with automation

    5 out of 5 stars Date: Feb 25 2021
    Summary

    Overall my experience has been great with Kustomer, and now that Facebook purchased them I'm sure a lot more is to come

    Positive

    Loved that is connected to our contact center and automated so much for our teams to make them more productive.

    Negative

    the only con with this platform at first it is hard to negate around and figure out how to do things. We had internal resources to help us with our integration.

    Read More...
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