What is Pylon?
Pylon serves as a comprehensive support platform tailored for contemporary B2B enterprises.
We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions.
Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns.
If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.
Pricing
Price Starts At:
$59 per month per seat
Price Overview:
Depending on your needs we have a plan for you!
Free Trial Offered?:
Yes
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Screenshots and Video
Company Facts
Company Name:
Pylon
Company Location:
United States
Company Website:
usepylon.com
Product Details
Deployment
SaaS
Training Options
Documentation Hub
Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Startup
Supported Languages
English
Pylon Categories and Features
Live Chat Software
Customizable Branding
Third Party Integration
Transfers / Routing
Knowledge Management Software
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Full Text Search
Knowledge Base Management
Self Service Portal
Help Desk Software
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Customer Service Software
Alerts / Escalation
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Surveys & Feedback
Virtual Assistant
Workflow Management
Customer Communications Management Software
Batch Communications
Chat / Messaging
Multi-Channel Communications
On-Demand Communications
Personalization
Conversational AI Platform
For Developers
On-Screen Chats
Chatbot Software
Human Takeover
Machine Learning
Natural Language Processing
Ready-made Templates
Reporting / Analytics