List of the Top 25 Customer Satisfaction Software for HubSpot Customer Platform in 2025

Sogolytics is a comprehensive experience management platform that empowers organizations to gather, analyze, and leverage data from both employees and customers to foster business expansion. Companies from various sectors utilize Sogolytics to monitor interactions across all customer and employee touchpoints. The platform's advanced reporting features provide instantaneous, actionable insights that are crucial for identifying and addressing potential issues before they escalate. SogoCX enhances all dimensions of customer experience, leading to higher conversion rates, streamlined data management, and deeper insights into customer behavior, which ultimately boosts return on investment. With SogoCX, organizations can effectively assess essential metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), facilitating a more refined understanding of their clientele. Meanwhile, SogoEX is specifically designed to assist organizations in gathering and utilizing data to enhance employee engagement and minimize turnover rates. This platform empowers HR teams and leadership to implement organizational improvements by facilitating real-time feedback collection and fostering a culture of engagement among employees, thus paving the way for a more motivated workforce.

An all-in-one platform designed for managing omni-channel experiences goes beyond simple surveys. Elevate your experience management initiatives with this comprehensive solution that integrates all touchpoints into a seamless omni-channel approach, consolidating data for efficient analysis. You can create tailored email surveys that not only increase open rates but also allow customization of the subject line, body text, and sender email address. Enhance your branding by white-labeling your emails for a consistent look and feel. To gather feedback effortlessly, distribute a scannable QR code that respondents can easily access to participate in your survey. Generate several distinct survey links to facilitate sharing, which can be monitored to assess their performance effectively. With the option to white-label your surveys using a custom domain, your brand identity remains intact throughout the survey process. Additionally, you can engage customers directly by embedding surveys on your website, whether as a popup card, chatbot, or inline element. Our mobile SDK further simplifies the process, enabling you to quickly design surveys and gather valuable insights on the go. This flexibility ensures you can adapt your approach based on various customer interactions and preferences.

Userlike stands as the premier software for automating customer messaging and support in Germany. Central to this platform is the Message Center, which serves as a unified inbox for various messaging channels, including website chat, WhatsApp, and Facebook Messenger. Within this hub, users can efficiently manage messages utilizing advanced features like message templates, real-time translations, and the ability to share files. Additionally, Userlike offers a robust website messenger that seamlessly integrates with company websites. This live chat functionality allows customers the flexibility to engage in conversations immediately or pick up where they left off later, mimicking the experience of popular messaging applications. For more intricate questions or product demonstrations, Userlike enables agents to effortlessly transition from a chat to a video call through a single click, facilitating screen sharing and enhancing the interaction. This capability allows businesses to personally assist website visitors throughout their purchasing journey, thereby reinforcing customer loyalty. Furthermore, Userlike's AI Automation Hub allows for the integration of self-learning chatbots powered by GTP-4, along with intelligent FAQ pages and dynamic contact forms, streamlining customer support processes. With its development and hosting based in Germany, Userlike ensures that all customer communications adhere to GDPR regulations, providing a trustworthy solution for businesses seeking compliance. This commitment to privacy and security further solidifies Userlike's reputation as a leader in customer communication technology.

vtenext stands out as the pioneering All-In-One Customer Relationship Management (CRM) solution that seamlessly incorporates a BPMN engine alongside cutting-edge AI technology. By breaking down departmental barriers, it addresses a significant productivity obstacle. A comprehensive CRM like vtenext serves as a vital instrument for enhancing the overall effectiveness across varied business functions. BPMN Engine This integrated feature offers a user-friendly graphical interface that facilitates the automation and digitization of diverse business processes. It empowers team members by eliminating low-value tasks, thereby reducing time wastage and minimizing the potential for errors. Artificial Intelligence With its built-in algorithms, vtenext elevates organizational efficiency and effectiveness through various functionalities, including: - Automatic ticketing and lead classification - A chatbot designed for lead generation - A support chatbot for both internal and external inquiries - Optical Character Recognition (OCR) By automating key areas such as marketing, pre-sales, sales, customer service, and project management, vtenext positions businesses for greater success in a competitive landscape. Ultimately, this holistic approach not only streamlines operations but also fosters a more cohesive and agile work environment.

Tidio is a leading customer support solution that combines live chat, chatbot automation, and AI-powered agents to help businesses deliver fast, scalable service. With an intuitive interface and advanced automation tools, Tidio supports over 800,000 businesses around the world. Engage visitors in real time via chat and manage conversations across email, Messenger, Instagram, and other channels—all within a unified dashboard. Boost support efficiency with built-in ticketing features that seamlessly integrate with chatbots and live agents. Design custom chatbot workflows using a no-code visual editor to automate FAQs, collect leads, and send targeted messages. Utilize Lyro, Tidio’s smart conversational AI, to automatically handle up to 64% of customer queries with human-like understanding. Easy to launch and operate—no coding needed. Fully GDPR-compliant and built for growth, whether you’re running an e-commerce store, SaaS platform, or service-based business. Comes with a 7-day free trial. Highlights: • Live Chat – Real-time communication via website widget and social platforms • Help Desk – Centralized inbox for all channels • Chatbots – Automate lead capture, support tasks, and FAQs • AI Agent – Intelligent responses through Lyro, Tidio’s virtual assistant • Multichannel Support – Connects with Shopify, WordPress, social apps, and more Tidio is praised for its user-friendly design, visual chatbot builder, and fast setup. Flexible pricing plans are available to suit businesses of any size.

HoneyBook simplifies the process for solo entrepreneurs to interact with their clients, oversee projects, and receive payments seamlessly within a single platform. By utilizing our business management software, you can streamline your administrative tasks and keep track of your responsibilities, ultimately conserving both time and financial resources to foster your business growth. It functions much like a personal assistant dedicated to your needs. Equipped with features such as proposals, invoices, contracts, payment processing, and scheduling, HoneyBook provides all the essential tools required to ensure your clients have a remarkable experience. In doing so, it empowers you to focus on what truly matters—building lasting relationships with your customers.

ReviewInc stands out as a frontrunner in the realm of Business Reputation Management Services. Its expanding clientele features prominent global chains, automotive dealers, healthcare providers, travel and leisure businesses, property management firms, retail outlets, dining establishments, legal practitioners, country club proprietors, and a variety of others. Committed to raising awareness among business owners, ReviewInc emphasizes the critical nature of customer feedback and the significance of overseeing one’s online reputation effectively. By providing essential resources and insights, the company empowers businesses to navigate the digital landscape with confidence.

HelpDesk is designed to enhance your customer service experience. It streamlines the management of customer inquiries, allowing you to keep all your tickets organized within a user-friendly system. By providing approachable customer support, you can foster greater brand loyalty among your clientele. Strengthening customer relationships is made easier when you send tailored and relevant messages. The tools offered by HelpDesk can significantly reduce time spent on support tasks. Its built-in functionalities enable you to address tickets promptly and improve your response times. You can also collaborate effectively with your teammates, as HelpDesk provides a platform for internal communication. Gaining deeper insights into customer preferences is possible through feedback analysis, where customers can rate your service. The HelpDesk application is accessible on both desktop and mobile devices, ensuring you can assist customers from anywhere. For those interested, you can enjoy a complimentary 14-day trial of HelpDesk to explore its features and benefits. This trial period gives you ample opportunity to assess how HelpDesk can revolutionize your customer service capabilities.

Our customizable, event-driven loyalty platform simplifies the process of launching or enhancing your digital loyalty initiatives. With our reactor engine, you can tailor the rules of your loyalty program to swiftly respond to customer actions and achieve desired outcomes. Customers will conveniently receive their rewards directly on their mobile devices through our white label loyalty app. If you already have an existing app or website, our SDK solution facilitates seamless integration of loyalty features into your current setup. Users can easily redeem reward codes via the app, and push notifications enable direct communication with customers. Additionally, you can create multi-step achievements and challenges to boost engagement levels. The app is also adaptable, allowing you to include personalized content such as menus or table reservations. The entire loyalty application can be fully aligned with your brand's identity. Our flexible API-first approach ensures we can offer a comprehensive loyalty solution or simply a robust engine tailored to your needs. Contact us today to explore how we can help elevate your loyalty program!

Wix Answers stands out as the pioneering unified customer support platform across the industry. By consolidating all support channels into one cohesive system, agents can work more effectively, while teams acquire enhanced visibility into their operational processes. The platform utilizes an AI-driven, centralized method for managing knowledge, fostering greater independence among customers. This results in streamlined operations, boosts agent productivity, and ultimately contributes to a more efficient organizational workflow. As a result, businesses can better meet the needs of their clients while optimizing their support strategies.

Effortlessly create and implement any customer journey at scale with a leading all-in-one Customer Operating System that is tailored to boost customer success. You have the option to select from pre-defined journeys or modify them according to your specific requirements, taking advantage of readily available best practice templates for various initiatives. Rather than building from scratch, you can safely consolidate all customer data to gain a holistic understanding of each individual. The platform is easy to manage and maintain, enabling you to handle every aspect from a single interface. Designing, executing, and evaluating your most important customer interactions has never been simpler or more efficient. By streamlining workflows across your organization, you can enhance your digital engagement with personalized communications tailored to each user. With its adaptable and modular design, this solution equips you with everything needed to swiftly launch, monitor, optimize, and scale your initiatives, all while ensuring a seamless experience for both your team and customers. Moreover, this cutting-edge solution empowers businesses to remain agile and succeed in an ever-evolving market landscape, making it an essential tool for growth.

Feedbackly serves as a comprehensive platform for measuring and analyzing customer experiences, enabling the automation of analysis and optimization throughout the entire customer journey with advanced behavioral targeting and intelligent automation features. This platform facilitates the collection of customer feedback across various channels, allowing for thorough analysis and the use of smart integrations to manage the feedback process effectively. Unique to Feedbackly is the capability to measure the Emotional Value Index (EVI®), providing valuable insights into how customer emotions influence revenue and retention as they navigate their journey with the brand. Our goal is to foster happiness within companies by ensuring a positive experience for our customers, as evidenced by the fact that over 95% of them choose to stay with us. Feedbackly equips businesses with all the essential tools, methodologies, and training required to enhance customer experiences and boost both customer attraction and retention. By prioritizing customer satisfaction, we ultimately contribute to the long-term success of our clients.

Building and sustaining strong customer relationships is crucial for improving customer loyalty and lowering acquisition expenses. Kilterly is instrumental in fostering long-lasting connections with customers. Our sophisticated data analysis engine distinguishes between engaged customers, those who are apathetic, and those who might be inclined to leave. We have developed a unique survey tool designed specifically for customer success, which employs a groundbreaking approach to measure customer sentiment based on their feedback. By utilizing the Net Promoter Score (NPS), we enable you to consistently and subtly evaluate the likelihood of your customers recommending your business or product. Furthermore, Kilterly's automated communication features allow you to create campaigns and oversee tasks, enhancing both customer onboarding and the nurturing of ongoing relationships. Our platform also offers the capability to target specific customer segments at the most strategic times, employing various criteria for segmentation. This enables you to effectively organize your team's workflow, ensuring that each interaction with customers is both significant and impactful. Ultimately, Kilterly not only deepens your insight into customer preferences but also provides you with the necessary tools to address their needs proactively, significantly improving overall customer satisfaction.

Bid farewell to the pursuit of approval through compliments with automated customer testimonials. In a mere 10 minutes, you can implement a system that streamlines the acquisition of high-quality testimonials, a crucial component for any business. Historically, this task has required laborious communication and extensive coordination. Endorsal revolutionizes this process by fully automating the workflow, enabling companies to conserve both time and resources. By improving your conversion rates, nurturing customer loyalty, and strengthening your brand's image, this service offers substantial advantages. You can choose the specific information you want to collect from your clients and tailor the form to fit your brand’s style. Once set up, you can easily dispatch automated review requests via email and SMS. With an array of stylish, responsive templates for customization, or the opportunity to design your own using our REST API, incorporating testimonials can be done swiftly, even without technical expertise. Furthermore, customers have the ease of sharing their feedback on widely-used review platforms like Google My Business, Facebook Pages, and Yelp, further boosting your online visibility. This efficient method not only simplifies the testimonial collection process but also encourages a greater number of customers to share their positive experiences. Ultimately, this enhanced engagement can lead to a more robust community around your brand.

You now have access to the fastest and most straightforward way to gather invaluable insights from your customers and team members. Initiating this process takes mere minutes, allowing you to join thousands of organizations that are enhancing their customer engagement and employee happiness. You can swiftly collect feedback using a tablet or a specialized device, even when you are not connected to the internet. This adaptable system enables you to gather data in diverse environments, whether you are interested in understanding customer feedback, generating leads at an exhibition, conducting market research on-site, or performing evaluations in real-time. You can also send out personalized email surveys to quickly assess the sentiments of both your customers and staff. Effortlessly track key experience metrics such as NPS, eNPS, CSAT, and customer effort scores. Make use of SurveyKiosk, a robust and scalable platform that captures immediate feedback at pivotal moments during the customer journey. Gaining insights into what drives customer and employee satisfaction or dissatisfaction will allow you to implement informed enhancements that contribute to your success. By adopting this strategy, your organization will be equipped to adapt flexibly and excel in an increasingly competitive environment, thereby ensuring long-term sustainability and growth.

SatisMeter is capable of detecting dissatisfied customers through various channels such as email, mobile applications, and websites. This innovative multi-channel solution enhances customer loyalty by gathering in-app feedback, utilizing methodologies like the Net Promoter System (NPS), Customer Effort Scores (CES), and Customer Satisfaction (CSAT) measurements. It serves as an essential resource for web and mobile application developers, growth strategists, marketers, and mobile app proprietors. With an impressive average response rate of up to 35%, the unobtrusive and lightweight survey pop-up effectively engages users. Its primary purpose is to identify unhappy customers, mitigate churn, harness the influence of customer advocates, and confirm product development priorities. Integrating the survey into your existing application is made seamless with Segment.com, which takes care of all the targeting requirements for you. By simplifying the process, SatisMeter ensures that businesses can swiftly adapt to customer feedback and enhance their offerings.

Delighted offers a comprehensive solution for enhancing customer experience, catering to both rapidly growing firms and well-established corporations like Allbirds, Instacart, Invision, Opentable, and Affirm, by enabling them to boost customer loyalty through effective feedback mechanisms. Feedback from customers can be seamlessly integrated into your business strategy in a matter of minutes rather than taking weeks. You can effortlessly tailor NPS, CSAT, and CES survey templates using Delighted. Surveys can be dispatched directly to customers through various channels, including email, SMS, in-app notifications, or via a link. Additionally, the platform allows for quick integrations, enabling you to set up surveys and incorporate real-time feedback into your existing systems like Slack, Salesforce, Shopify, Stripe, Hubspot, and many others. Utilize AI-driven survey text analysis along with pre-made reports to identify trends that require urgent attention. Furthermore, you can receive immediate notifications and customizable email digests by department, ensuring that crucial feedback reaches the appropriate team members who can implement necessary changes. This streamlined approach not only enhances customer engagement but also empowers businesses to act swiftly on valuable insights.

123FormBuilder, operating under the Kiteworks umbrella, specializes in creating secure forms tailored for tasks like registrations, payments, applications, and surveys. By prioritizing safe data collection methods such as encryption, HIPAA compliance, and seamless Salesforce integration, the platform enhances workflow efficiency. Enterprises can easily design, launch, and oversee forms, surveys, and questionnaires while upholding stringent security protocols. With a remarkable volume of submissions each month, 123FormBuilder excels in highly regulated sectors, including healthcare, government, and financial services, showcasing its commitment to safeguarding sensitive information. This versatility allows businesses to confidently engage with their clients while ensuring compliance and security.

Custify serves as a platform tailored for customer success in B2B SaaS enterprises. It empowers users to effectively address customer requirements, minimize churn rates, and enhance customer lifetime value. Beyond offering insights into in-product usage, the platform integrates data from various sources such as CRM, support, billing, and other systems to provide a comprehensive view. Users can access a dashboard that showcases key performance indicators alongside client interactions. Furthermore, Custify identifies clients who may encounter difficulties during the onboarding process, those whose trial periods are nearing completion, and those showing a decline in usage. This proactive approach enables customer success managers to engage with clients before issues arise. Additionally, the platform features a robust automation engine designed to facilitate low-touch workflows, streamlining customer interactions and improving overall efficiency. By leveraging these capabilities, businesses can foster stronger relationships with their clients.

Enhance customer engagement with Upfeed's innovative feature-voting system, designed to help businesses efficiently collect crucial feedback. By implementing this feature-voting mechanism, companies can not only expedite their growth but also create products that align closely with user preferences. This strategy is instrumental in uncovering potential areas for product improvement and simultaneously boosting revenue while ensuring high customer retention. Give your users the power to influence future developments by actively gathering their insights and recommendations. Say goodbye to the tedious Trello boards and uncertainty—by implementing a dedicated feedback board, you invite users to play a significant role in the development journey. With the capability to upvote ideas, determining which suggestions resonate best with your audience becomes effortless, allowing for a more strategic prioritization of your product roadmap. This minimizes the risk of investing resources in features that fail to meet customer expectations, and automating follow-ups when new features are introduced helps maintain high levels of user engagement. Establishing a consistent feedback loop is vital for ongoing enhancements. Upfeed brings together all the essential tools needed to craft an exceptional product fueled by customer insights, accompanied by a comprehensive dashboard that supports informed decision-making for your development initiatives. In the end, Upfeed revolutionizes how businesses tackle customer feedback and navigate product development, paving the way for a more collaborative future.

An innovative communication platform crafted to enhance interactions for both you and your clients. Group messaging has become more user-friendly and is now just a touch away. By utilizing a single phone number, you can access a centralized text inbox that keeps your entire team updated on customer communications, including replies and inquiries. This system combines SMS texting, Facebook Messenger, and phone calls into a single, easy-to-use interface, removing the need for personal phone numbers and enabling multiple staff members to engage through our mobile app. You can track your team's response times and other key metrics with our detailed reporting tools. Effortlessly integrate data from various platforms to preserve a holistic view of customer information. Encourage your team members to interact directly or through specific channels while sharing notes to improve collaboration on client relationships. Form specialized groups to send personalized messages to targeted audiences. Boost your productivity by connecting Myopolis with over 3,000 applications to automate your operational workflows. Moreover, synchronize your contacts with Hubspot to get an all-encompassing view of every customer interaction, thus enhancing your service quality. By maximizing the use of these features, you can build stronger relationships and refine your customer service strategies effectively. This holistic approach not only streamlines communication but also ensures that no detail is overlooked in your customer engagements.

Gain a comprehensive understanding of the critical touchpoints throughout the customer journey, and take proactive measures to enhance overall customer satisfaction. To pinpoint potential obstacles and elevate customer service, it is essential to assess every interaction with clients. Additionally, gauge the likelihood of customers and employees endorsing your products or services. Focus on identifying the most urgent challenges and rank your responses accordingly. Evaluate how user-friendly your product or service experience is to uncover any friction points that need addressing. Recognize that customer sentiment varies at each stage of their journey, and it is crucial to gather feedback more frequently than just once a month. By collecting insights after each transaction, you can easily detect the touchpoints most in need of improvement. Employ text analysis to delve into the open-ended feedback from those interactions, enabling you to uncover the underlying causes of any friction experienced by customers and inform your strategy for enhancements. This ongoing process will help you create a more seamless experience for your clientele, ultimately fostering loyalty and satisfaction.

AskNicely is a cutting-edge platform designed for gathering customer feedback, utilizing the Net Promoter Score (NPS) methodology to enhance customer experiences. This platform enables companies to easily gather insights via simple surveys. Additionally, it provides teams with real-time data, allowing them to swiftly respond to customer input. Moreover, AskNicely seamlessly connects with a variety of widely-used business tools, making it a versatile choice for organizations. By harnessing this integration, brands can streamline their feedback processes and implement improvements efficiently.

Enhance your business with NPS Software that enables you to gather customer insights through a straightforward Net Promoter Score® survey. By utilizing our automated survey platform, you can boost response rates, gather valuable customer feedback, and drive business growth to new heights. You have the flexibility to conduct multiple campaigns targeting various audiences according to set schedules or events triggered by other applications. Engaging customers is made easier with a combination of email and in-app templates, ensuring you connect through the channels where you are most likely to receive responses. Additionally, you can customize the design and language of the survey templates and include follow-up questions that directly relate to the feedback received. To further enhance your response rates, take advantage of your own domain and conduct A/B testing on subject lines, while also ensuring your audience is verified for optimal deliverability. It’s essential to monitor all surveys dispatched to your audience effectively. Moreover, with workflows, you can streamline various processes and design tailored scenarios that meet your specific needs, making your feedback collection both efficient and impactful. This comprehensive approach will help you gain deeper insights into customer satisfaction and loyalty.

Comprehensive Digital Feedback Software Mopinion is an innovative platform designed for digital businesses to effectively gather, interpret, and respond to feedback across all digital channels, including websites, mobile applications, and emails. With Mopinion, users can design personalized online feedback forms that feature multiple customer experience metrics such as NPS, CES, and CSAT, which can be triggered based on specific user interactions like mouse movement or time spent on a page. The platform also offers detailed visualizations through customizable dashboards, advanced text analytics, and intelligent tagging. Additionally, users benefit from proactive notifications, role-specific views, and seamless integration with project management tools like Trello and Asana, enhancing teamwork and feedback collaboration within their digital teams. +Personalized feedback forms +Instantaneous data insights +API integrations +Diverse CX metrics +Text analysis capabilities +Sophisticated reporting features Mopinion's subscription plans begin at $35 USD per month, providing an accessible solution for businesses looking to improve their customer engagement and feedback processes.