vtenext Verified Customer Reviews (2026)

As both a vtenext partner and a user of the platform, we have had a positive experience with the solution. We value its flexibility, integration capabilities, and potential to support business process digitalization. Its ability to adapt to different company requirements makes it a good choice for organizations looking for more than a standard CRM. The ongoing evolution of the platform, particularly in the field of artificial intelligence, offers further opportunities to improve productivity and business operations.

vtenext adapts to different business needs and processes. We particularly appreciate its integration capabilities, which allow us to connect the CRM with other business systems. This helps centralize information, streamline workflows, and improve overall efficiency. The platform's ongoing development, including AI-powered features, is another valuable aspect.

As with any flexible CRM platform, configuration and customization may require technical expertise, especially when implementing complex workflows or integrations. Initial setup and optimization can take time, but this also allows businesses to tailor the system to their specific requirements.

absolutely recommended.

it is a product designed and programmed specifically for the customer
It's simple, intuitive, with a support team that's always available

I have no negative things to report. Any problems I've encountered have always been resolved promptly.

Very useful tools in particular I can easely retrive info and compare them. It has changed my job and it impruve the efficency. I no longer print mountains of papers, and I can plan sales activities and track progress accurately.

I appreciate the ability to navigate the modules and their connections, as well as the very useful link with email; in the future, I will make greater use of the software for marketing campaigns.

The processes and their documentation are not user-friendly; support from a VTE team expert is required. The manual is intended for IT experts.

We have been VTENEXT partners for years and our experience is positive. We have built a relationship of trust with a competent and helpful team, with whom we can discuss customer needs and find concrete solutions together. We appreciate the flexibility of CRM and the support of the people we work with - two things that make this collaboration valuable in our daily work.

Above all, we appreciate the flexibility of CRM: we can adapt it to companies' processes, automate repetitive tasks, and connect it to tools already in use. This allows us to respond to complex needs as well. The introduction of AI agents adds new possibilities for supporting daily work. Another strong point is the team's availability, with whom we can discuss the projects and solutions to be implemented.

One aspect that could be improved is the interface design: more modern graphics and greater uniformity between screens would make the user experience even more enjoyable.

Overall, thanks to the calendar and the email, it's easier to remember what needs to be done and to organize the work quickly; furthermore, the various modules—above all, Opportunities and Quotes—have made workflows simpler, faster, and more effective.

The modules are perfectly organized and easy to navigate, ensuring no information is lost; beside, finding everything you need becomes very easy to do.

No major criticisms, also because any potential issue was either fixed or customized via a Ticket Support.

Overall, our experience with VTENEXT has been very positive. It is a flexible and scalable CRM platform that allows companies to centralize processes, automate workflows, and improve operational visibility across departments.

What we value most is the ability to customize the platform according to real business needs, combined with strong integration capabilities and reliable workflow automation tools. The platform continues to evolve over time, and the collaboration with the VTENEXT team has always been professional and constructive.

While some advanced configurations may require technical expertise, VTENEXT remains a solid solution for companies looking for a customizable CRM focused on process optimization and long-term scalability.

The biggest advantage of VTENEXT is its flexibility and customization capabilities. It allows companies to adapt workflows, automations, and processes to their real operational needs instead of forcing them into rigid standard procedures.

We particularly appreciate the workflow automation tools, API integrations, and the ability to centralize sales, support, and operational activities within a single platform. This has helped improve organization, reduce manual work, and increase visibility across different departments.

Another strong point is scalability: the platform works well both for small businesses and for more structured organizations with advanced requirements. The support team is also highly competent and collaborative, which is extremely valuable for implementation partners and system integrators.

Because VTENEXT is highly flexible and customizable, the initial setup and configuration phase can require time and technical expertise, especially for companies with complex processes or limited internal IT skills.

Some advanced configuration areas could be more intuitive for non-technical users, and certain interface sections could benefit from a more modern and simplified user experience.

We would also appreciate further development of AI-driven features and additional low-code/no-code tools to make advanced automations even more accessible to business users without technical backgrounds.

It has always been a good investment and will continue to be. It works well and I haven't found any solutions that can replace it. The support is top notch, fast and they resolve problems effectively.

Before finding VTENEXT I tried many other more complicated software. The idea of ​​abandoning my project was strong but then I found this great solution and I regained confidence. The program is solid and offers so many possibilities that sometimes I wonder if I will be able to use them all.

It takes some confidence to navigate the settings menus and subs.
A fresh new graphical interface could make your work even more enjoyable.

My experience is fully positive. Every person in vtenext (from the sales by the programmer) are very kind and expert so they'll find the best solution to satisfy your need

The software is full custom designed, the development period is really important and their manager are really expert and friendly so they can help you to have the best product made for your need

Sometimes can be happen that some customization requires the IT intervention, so you can't have that immediately

Experience extremely positive especially for the competence and availability of VTE staff, both for training and for the commercial part

The program is absolutely intuitive and fluid.
We found it very easy to make some changes ourselves.
The training with VTE staff was interesting and very understandable.

In some cases we wanted to change something but we encountered some difficulties and we would have had to pay too much for the changes

I would recommend the solution for any organization that wants to manage CRM related processes from "simple" to "complex" ones.

The software is extremely easy to use but also powerful to customize and automate with the native process engine.

It lacks an integration with Outlook (for Mac) to associate email directly to the lead/customers.

Overall I consider VTENEXT an excellent software, powerful, easy to use and above all easy to customize.

VTENEXT is an indispensable CRM for those who want to keep all business processes under control. We mainly use it for managing support tickets for our customers and we can't do without it anymore.

The only thing that I find a bit cumbersome is the management of documents to be attached to a ticket. It could certainly be improved especially in the possibility of simultaneously binding multiple documents at the same time.

Great software that can help your business. Constant security and easy integration with every application.

Easy to use.
Totally customizable.
Fast support.
Total security.
Easy integration.
Best team for support and marketing.

None. This solution has everything you could want.

Overall, I find it extremely interesting, useful for speeding up business processes that are fundamental to increasing productivity.

Simple, intuitive and flexible.
Customization is its strong point.
I basically find the possibility of interaction between the various sections and contact management.

Some steps are a bit cumbersome, such as the system for not showing the blocks in the layouts.

An excellent solution with which to create projects that can be adapted to any business and commercial reality.

Scalability and flexibility in the functions and processes available to the customer.
The countless applications that this software manages to adapt to... fantastic!

At the moment nothing to complain... If not the rather standard graphic design.

Good CRM with countless customization and development possibilities (which unfortunately we are not yet using completely at the moment).

Lots of features and possibility to personalize it.
Good staff availability for development (although an easier direct contact would be preferable for small and rapid needs).

The User Experience to be improved (too many different places where to personalize the pages make it a bit dispersive and complicated).
Have a chance to have a NON cloud product, to work when there is no connection possibility.

Compared of similar CRM VTENext is cheaper and with higher level of customization. Even if it's simple to load data into it for sure you need to buy a development service because it's not a low code software.

Data Import is quite easy but at the beginning someone has to guide you. The SDK give you a possibility to customize your CRM and you have no constraints from this point of view. Technical support is very fast and efficient.

Relationship are allowed only for standard modules neither for light modules nor for customer ones. So, in the majority of cases you need a developer unless you just use the built-in modules.

Positive overall experience, it could be appreciated if the app was more developed in the next future.

The great flexibility and capacity to integrate with other systems.
The availability of software programmers.

The app for some modules (especially those customized) is not good like the browser version.

The product is complete and very powerful and is competitively priced compared to other products with a better-known brand name.
In addition, the technical support is very professional and competent.

The possibility of being able to customize the various software modules according to one's own needs, without having to ask for external support.
The module for creating offers, orders, and order confirmations is very powerful and user-friendly.

The marketing module is not user-friendly for inexperienced persons, and the interface needs to be made more up-to-date.
The number of connectors with other external software is limited.

A complete, simple, well-maintained and constantly updated CRM, complete with a customer portal and an efficient app. Strongly recommended.

We were looking for a CRM and found software that also had a process manager and an AI manager. the pre and post sales assistance service is absolutely efficient. The software can be installed in the cloud or on premise. Contains a section for the effective customer portal and a great app.

Graphics could be a little improved, but it is a negligible detail given the complete and simple to use features.

Surely the best product for our company. We find this is a crucial part of our IT and business org.

INTUITIVE: virtually no training needed. very intuitive!
FLEXIBLE: can be fully customized by the administrator user accordingly to company needs in order to expand or reduce needed complexity.
POWERFUL: integrates Process Management solution (simply and fully controlled by the admin user) and AI integrations. Our installation get more and more complete as long as our company grows in its process automation needs.
COST: affordable software for professional use

I can hardly find one.. whenever technical problems occur reply from support is fast and professional. I would probably suggest to have more training materials, demo or webinar to explore all possible opportunities arising from its use.