List of the Top 8 Incident Management Software for Amazon CloudWatch in 2025

PagerDuty, Inc. (NYSE PD) stands out as a frontrunner in the realm of digital operations management, catering to businesses of various scales that seek to enhance customer experiences in an always-connected environment. Teams utilize PagerDuty to swiftly diagnose and resolve issues while uniting the appropriate individuals to avert similar challenges in the future. With over 350 integrations, including popular platforms such as Slack, Zoom, and ServiceNow, along with Microsoft Teams, Salesforce, and AWS, PagerDuty enables organizations to consolidate their technological resources and attain a comprehensive perspective on their operations. This integration not only streamlines workflows within their existing tools but also fosters improved collaboration among team members. Consequently, PagerDuty empowers organizations to be more proactive and effective in their operational strategies.

Better Stack provides the capability to delve into any stack and troubleshoot any problems effectively. You can visualize your entire stack and consolidate all logs into structured data, allowing you to query them using SQL as if you were accessing a database. Quickly search, archive, and centralize your logs without the hassle of rehydration. The platform offers dashboards that merge metrics from various sources to produce an attractive overview. You can monitor everything, from websites to servers, schedule on-call rotations, receive actionable notifications, and resolve incidents more swiftly than ever before. Enjoy notifications from a platform that excels in infrastructure monitoring. Our quick 30-second check delivers a screenshot along with a detailed second-by-second timeline of any errors encountered. We ensure that each HTTP and ping-based event is verified from at least three different locations before sending alerts, eliminating the issue of false alarms. Regardless of whether you need to monitor web pages, APIs, pings, POP3, SMTP, IMAP, DNS, or general network performance, we've got you fully covered, ensuring that your systems remain reliable and efficient. With Better Stack, you can confidently manage your entire monitoring needs in one comprehensive solution.

Callgoose SQIBS is an innovative automation platform aimed at transforming IT operations, improving incident management, and enhancing system dependability. It offers features such as immediate alerts, on-call personnel scheduling, automated incident resolution, and seamless integrations to minimize downtime while maximizing operational effectiveness. 🔹 Use Cases: Automatic incident resolution, scheduling for on-call staff, process automation, management of IT inquiries, event-driven automation, and compatibility with cloud service integrations. 🔹 Target Users: Businesses, DevOps teams, managed service providers (MSPs), and IT departments across diverse industries, including software as a service (SaaS), finance, e-commerce, telecommunications, and healthcare. 🔹 Noteworthy Features: Notifications across multiple channels, automation of runbooks, no per-user fees, and extensive customization options. 🔹 Pricing: Subscription plans range from a free Freemium option ($0) to a Dedicated plan priced at $1000/month, with automation functionalities included in all paid tiers. Designed for compatibility with any IT service management (ITSM), DevOps, or cloud solution, Callgoose SQIBS prioritizes scalability and cost-effectiveness while ensuring seamless IT automation. Furthermore, users can look forward to continuous updates and enhancements that will further enrich their overall experience. With its comprehensive capabilities, it positions itself as a leader in the field of IT automation. 🚀

Squadcast serves as an incident management solution tailored for Site Reliability Engineers (SREs). Its features, such as Squadcast Actions, promote a blameless culture by lessening the reliance on traditional physical war rooms during incident response. This not only streamlines communication but also fosters collaboration among teams, ultimately enhancing the overall efficiency of incident resolution.

Sedai adeptly locates resources, assesses traffic trends, and understands metric performance, enabling continuous management of production environments without the need for manual thresholds or human involvement. Its Discovery engine adopts an agentless methodology to automatically recognize all components within your production settings while efficiently prioritizing monitoring data. Furthermore, all your cloud accounts are consolidated onto a single platform, allowing for a comprehensive view of your cloud resources in one centralized location. You can seamlessly integrate your APM tools, and Sedai will discern and highlight the most critical metrics for you. With the use of machine learning, it automatically establishes thresholds, providing insight into all modifications occurring within your environment. Users are empowered to monitor updates and alterations and dictate how the platform manages resources, while Sedai's Decision engine employs machine learning to analyze vast amounts of data, ultimately streamlining complexities and enhancing operational clarity. This innovative approach not only improves resource management but also fosters a more efficient response to changes in production environments.

Zenduty provides a robust platform designed for incident alerting, on-call management, and response orchestration, seamlessly embedding reliability into production operations. It offers a consolidated perspective on the health of all production activities, empowering teams to respond to incidents with a 90% faster turnaround and resolve issues in 60% less time. With customizable, data-driven on-call schedules, you can ensure continuous coverage for critical incidents. The platform supports the implementation of top-tier incident response protocols, facilitating faster resolutions through effective task delegation and collaborative triaging. It also automatically integrates your playbooks into every incident, promoting a systematic approach to each challenge. You can document incident-related tasks and action items, enhancing the quality of postmortems and preparing for future incidents. By filtering out unnecessary alerts, your engineering and support teams can focus on the notifications that truly require attention. Additionally, Zenduty features over 100 integrations with a variety of tools, including application performance management (APM), log monitoring, error tracking, server monitoring, IT service management (ITSM), support systems, and security services, significantly improving overall operational efficiency. This extensive integration capability ensures that teams can leverage their current tools while optimizing their incident management processes, ultimately leading to a more resilient production environment.

All Quiet is an advanced, AI-powered incident management system that automates the process of responding to technical disruptions. With features such as customizable on-call rotations, smart escalation protocols, and real-time collaboration integrations with platforms like Slack and Jira, All Quiet enables teams to handle incidents quickly and efficiently. The platform also offers detailed status pages for real-time updates, integrated reporting tools for KPIs, and webhooks for custom workflows. Whether you’re managing a small team or a large-scale enterprise, All Quiet ensures seamless incident resolution and enhanced operational efficiency.

HCL IntelliOps Event Management is a vital component of the Intelligent Full Stack Observability within the HCLSoftware Intelligent Operation ecosystem. This advanced AI-driven IT Event Management solution equips organizations with state-of-the-art features, including real-time topology-based alert correlation, machine learning-driven alert correlation, and effective noise reduction. Additionally, the product smoothly integrates with existing monitoring tools and IT service management software, facilitating prompt and effective issue resolution while enhancing overall operational efficiency.