PagerDuty Verified Customer Reviews (2026)

With its strong automation tools and smooth connections, PagerDuty is a top choice for incident response and management. It is a vital instrument for guaranteeing company continuity because of its capacity to simplify on-call scheduling, promote real-time cooperation, and allow multi-channel alerts.

Workflow automation for incident response is a strength of PagerDuty. Teams are able to effectively manage and swiftly address issues because to the centralization of notifications from many monitoring solutions.

Effective PagerDuty implementation could need some onboarding and training, especially for teams unfamiliar with incident response solutions. It is necessary for users to become acquainted with the capabilities and configuration choices of the platform.

If your organization is looking to enhance its IT ecosystem by creating more ever green applications, PagerDuty slots in quite nicely with a number of its offerings.

As my organization heads towards the cloud, and attempting to create an "ever green" landscape PagerDuty would fit in quite nicely. Given its a largely cloud based tool it will be ever green, along with its ability to integrate with other systems via API's.

PagerDuty does have a bit of a learning curve given its robust ecosystem of offerings. Costs along with any other cloud based tool can also escalate quickly if not properly managed.

Overall a well balanced services alert product with intuitive notifications. Good way to ensure teams of varying areas are on same page.

Great tools to utilize fast and efficient notifications & alert services for businesses and teams.

Drawbacks can be confusing user interface initially when navigating product.

Overall pager duty is probably the best incident response tool, it’s not really a major issue with the complexity too much when you get a hand of it.
The integrations I think is the best part of PagerDuty.

Collaboration with incident response is a major plus and the ability to use it with other integrations makes it fairly easy to handle incidents and other issues.
The dashboard is also really good, it’s also nice you can use it with a mobile app which can be fairly useful when on the go.

Can be fairly complex to set up, you’d likely need some technical knowledge using it day to day.
The UI can sometimes be an issue with its complexity, and documentation can sometimes be an issue as well.

Great for setting up schedules on the go and alerts come on a timely basis. Great for emergencies. A user forever.

Very beginner friendly as I can set up schedules and notifications are always right on time. The Analytics tools are my favourite.

Haven't encountered any problems so far since using this software.

Overall, I have had a positive experience using PagerDuty. The platform has been reliable and has provided the functionality we need. The customer service has been good as well. I would recommend PagerDuty to others.

The ability to quickly and easily create custom notifications based on specific criteria that is important to me. Also the ability to acknowledge/resolve incidents without leaving my email client is a huge time saver.

There is not much that I did not like about PagerDuty. The only thing that I could think of is that it would be nice if there was a way to view past notifications. Other than that, I have been very happy with PagerDuty.

Sometimes my notifications would go off and nothing would be there. However, that wasn't really too much of an issue, could've been my phone acting up. Overall, for the short time I used it. Very helpful little tool for my short time with IT.

I used this for a short period of time while helping in the IT dept. It was nice that they could direct the needs that I am able to help with to me instead of me getting really complicated issues. It helped our IT not need to be constantly at the site over the break too.

Nothing major to complain about. Super easy to use and super easy to set up.

PagerDuty is a must have for any team to respond quickly to critical incidents on time. It is highly customizable and can be integrated into slack as well.

Pager Duty is a great notifications app to alert the entire team when some incident has occurred. It can be easily set up by even non tech personnel on the team and customize the alerts as per requirement. It can be also integrated into Slack.

It would be better to have alert grouping feature and the ability to customize each group like silent time, notification etc.

Really easy to navigate and look for tickets, calls, alerts, it is easy to use. It has an intelligent dashboard that allows you to keep track of your team members.

When was first told about this service, I never thought it was going to be this helpful. It has made my life easier, I get alerts from my team in a timely manner without any inconvenience.

I cannot think of anything I have not liked about the service, I've been using it since the beginning of the year, and so far it's been beyond helpful.

APD serves as a monitoring extension for my enterprise in terms of immediate response and alerting. The call center management system keeps us informed about IT issues affecting our business. Group integrations are simple and enable easy escalation, as well as monitoring the ticket SLAs on the mobile device.

Makes decisions easier.
Implementation of tools.
The program also improved work performance.
On-call schedules can be easily set up and integrated with other products and services thanks to the UX.

Trying to determine what happened and where pd is can be confusing.
For new users, the learning curve can be somewhat challenging since the settings are generally flexible and easy to configure.

PagerDuty monitor all the issues that concerns a business, in terms of digital operations. When mistakes arises, there is solutions for this program. It easily coordinate with other software, giving us the actual solutions.

PagerDuty is a digital and comprehensive tool, which manages all the operations of a company.
Also, PagerDuty has solution in case of problems in a company, which calls for the developers or specialists.

PagerDuty is a well updated solution, but some themes of the program may require some perfection may be.

Its a must have for IT guys when they need the text at night of a problem. A full management system for alerts.

For the IT guy that needs to get notified right away of issues this product is great. You can setup schedules, escalations for alerts, and get analytics of it all.

It's not a con on the product but more on the setup when something pages to often.

This application can simplify the IT problems that your company may have without making a big fuss about it by offering a wide range of tools that facilitate this recovery process. However, it is so saturated with tools and options that it delays the correct exploitation of its potential.

This application through monitoring with ITOps and DevOps detects any type of IT failure that can be generated within your web portal or servers. Currently immediately taking actions that serve as backup until the problem is resolved. It also has user monitoring and constant network diagnostics.

PagerDuty in its functionality becomes many tools that for the little knowledgeable of the subject is very complicated to manage properly or to the maximum its platform, which leads to having to invest in training staff or the organization must face the need to hire knowledgeable staff to take an optimal use of this application.

- PagerDuty is an extremely easy to implement and get running quickly.

- Very straightforward with good documentation, and we saw results almost immediately with our setup.

- Easily integrate other applications in PagerDuty to raise alerts for customer contact

- Easily to create an account for new user

- Admin can easily switch members based on need and availability for the users

- It is not easy to acknowledge the alert use cases

- The system voice in the call is not so easy to understand and digest

- There's no ability to make team member for small teams

I love it and glad we have it available. I love that I get all my emergency notifications via pager duty and not my phone.

Like PagerDuty because it notifies me when there is an emergency immediately after they put it in the system.

No complaints about PagerDuty, it was as it is supposed to.

You get a 14 day free trial and I really enjoyed it. I thought that it was a good application to use when you want to keep track of all your progresses.

It alerts you on all the little things too, but thats not a bad thing. You are able to choose what you want to be notified on. very Versatile.

There was not any cons that I can think on, I really liked it but I wish it was free for a month! Still amazing though.

PagerDuty ensures there is a continuous way for business operations, and in case of a set back, there is a quick alert, and immediate solutions issued. Again, PagerDuty requires little installation time frame.

PagerDuty helps firms in identifying any problem in a company or in system and provide a suitable solution to the respective players. Again, PagerDuty has an outstanding alert means, which increases the efficiency of the tool.

PagerDuty needs to market most of its operations, to make the program more recognized and known globally.

Overall, PagerDuty is very easy to implement and integrate with other apps. It can be a bit too pricy but worth the price if you have a large team.

-You get to shift, manage and schedule the alerts flexibly and maintain alerts and on-call schedules that are high in priority.
-You can integrate it with third-party apps to maximize its performance and make the best out of it.
-It is effortless to install and setup and get running quickly.

-It is very expensive relative to other similar products.
-It has no other search functionality other than the incident #.

The company I work for uses this app to page any on-call staff that need to respond immediately to production service issues. We use this for several teams and I am on one of the teams that may need to address issues right away. I was able to set up the specs for my team easily.

This app is easy to set up schedules for being on-call in a 24/7 support environment. I don't admin this whole thing but as a user I can put in the schedule that works for me.

I wish this had multiple schedules for one particular contact. Maybe it does but I have not figured out how to do it yet.

We use PagerDuty to alert our technical and leadership teams on critical issues in our SaaS platform that could affect our customers. We utilize the on-call rotations and escalation process to make sure some human gets involved to triage the issue and get the right team involved in the resolution.

If your team and/or use cases are very simple, this tool is overkill. If you have a large organization, centralized resources, and lots of complex use/response cases, this tool probably has everything you could ever need, So long as you're willing to work for it, you can configure this product to do pretty much anything you need

- On-call rotation is very flexible, allows for easy overrides, muting of issues, and allows for user flexibility to use SMS, PagerDuty mobile App, email, or all of the above.
- Integration into other communication tools like Microsoft Teams, Slack, and other REST endpoints.
- Lots of integrations that development and first response teams use.
- Scheduling resources
- Noise reduction
- Analytics

PagerDuty handles all our alert management for our support team. Initially we just used it to handle critical alerts for the on-call people and started super cheap by only setting up one account and on-call techs rotate through it. However we started getting to the point where that wasn't an option anymore so we put all our tech in and moved to the team plan which has saved a ton of time for us

- 100% availability of their service
- Alerting modes can be customized as per the user requirements
- On-call schedule management by teams. Very flexible in allowing changes to a full week, daily, or hourly.
- Ad hoc notification to all the team when needed.
- Incident assignment and tracking.
- Integrations with hundreds of applications

They don't have integrations with some of our key support tools but I don't think that's a problem with Pager Duty but more so the other toolsets.