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What is xMatters?

xMatters functions as an intelligent communication platform designed to optimize essential business processes, especially in the realms of IT operations, DevOps, and major incident management. Trusted by over 1000 global organizations, xMatters delivers sophisticated communication tools that enhance IT management efficiency, guarantee business continuity, promote employee engagement, and elevate customer interactions. The platform is distinguished by its remarkable reliability and innovative features, proving itself to be an essential asset for contemporary businesses. Additionally, its functionalities are regularly updated to adapt to the ever-evolving demands of organizations in today's fast-paced landscape, ensuring that users are always equipped with the latest advancements in communication technology.

What is PagerDuty?

PagerDuty, Inc. (NYSE PD) stands out as a frontrunner in the realm of digital operations management, catering to businesses of various scales that seek to enhance customer experiences in an always-connected environment. Teams utilize PagerDuty to swiftly diagnose and resolve issues while uniting the appropriate individuals to avert similar challenges in the future. With over 350 integrations, including popular platforms such as Slack, Zoom, and ServiceNow, along with Microsoft Teams, Salesforce, and AWS, PagerDuty enables organizations to consolidate their technological resources and attain a comprehensive perspective on their operations. This integration not only streamlines workflows within their existing tools but also fosters improved collaboration among team members. Consequently, PagerDuty empowers organizations to be more proactive and effective in their operational strategies.

Media

Media

Integrations Supported

Ciroos
Cortex
Dynatrace
Easyflow
Google Cloud Platform
Google Cloud Trace
Jira
Jira Service Management
Jira Work Management
Kaseya VSA
New Relic
OverOps
Slack
SolarWinds Loggly
SolarWinds Pingdom
Splunk Cloud Platform
Workato
Xitoring
Zendesk
Zoho Directory

Integrations Supported

Ciroos
Cortex
Dynatrace
Easyflow
Google Cloud Platform
Google Cloud Trace
Jira
Jira Service Management
Jira Work Management
Kaseya VSA
New Relic
OverOps
Slack
SolarWinds Loggly
SolarWinds Pingdom
Splunk Cloud Platform
Workato
Xitoring
Zendesk
Zoho Directory

API Availability

API Availability

Has API

Pricing Information

$9 per user per month
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Everbridge

Date Founded

2002

Company Location

United States

Company Website

www.xmatters.com

Company Facts

Organization Name

PagerDuty

Date Founded

2006

Company Location

United States

Company Website

www.pagerduty.com

Categories and Features

Business Continuity

Encryption
Multiple System Support
Secure Data Storage

Data Recovery

Not specified

Incident Management

Not specified

Incident Response

Not specified

IT Alerting

Not specified

IT Management

Remote Access
Scheduling

Website Monitoring

Event-Based Notifications

Categories and Features

Agentic DevOps

Not specified

AI SRE Agents

Not specified

DevOps

Approval Workflow
Dashboard
KPIs
Policy Management
Portfolio Management
Prioritization
Release Management
Timeline Management
Troubleshooting Reports

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
Incident Reporting
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Incident Response

Not specified

Issue Tracking

Issue Scheduling
Project Management

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

IT Asset Management

Contract/License Management
IT Service Management
Inventory Management
Supplier Management

IT Management

Scheduling
User Activity Monitoring

IT Service

IT Asset Management
Incident Management
Release Management
Service Reporting
Ticket Management

ITSM

Asset Tracking
Change Management
Contract/License Management
Project Management
Release & Deployment Management

Log Management

Data Visualization
Event Logs
Remediation

Network Management

Not specified

Network Monitoring

Diagnostic Tools
Real Time Analytics
Server Monitoring
Uptime Monitoring

Runbook Automation

Not specified

SaaS Management

License Management
Onboarding
Renewal Management
SaaS Operations Management
Shadow IT Detection
Spend Management
Subscription Management
Usage Tracking / Analytics
Vendor Management

Server Management

CPU Monitoring
Database Servers
Event Logs
History Tracking
Patch Management
Scheduling
User Activity Monitoring

Website Monitoring

Event Logs
Event-Based Notifications
Mail Server Monitoring
Real Time Monitoring

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