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What is PagerDuty?

PagerDuty, Inc. (NYSE PD) stands out as a frontrunner in the realm of digital operations management, catering to businesses of various scales that seek to enhance customer experiences in an always-connected environment. Teams utilize PagerDuty to swiftly diagnose and resolve issues while uniting the appropriate individuals to avert similar challenges in the future. With over 350 integrations, including popular platforms such as Slack, Zoom, and ServiceNow, along with Microsoft Teams, Salesforce, and AWS, PagerDuty enables organizations to consolidate their technological resources and attain a comprehensive perspective on their operations. This integration not only streamlines workflows within their existing tools but also fosters improved collaboration among team members. Consequently, PagerDuty empowers organizations to be more proactive and effective in their operational strategies.

Pricing

Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, PagerDuty provides an API
All PagerDuty Integrations
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Screenshots and Video

Play Video Manage and respond to incidents via the mobile app on both iOS and Android Work incidents from wherever you are (shown: Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch]) Get a full view into your teams’ on-call schedules via the PagerDuty web and mobile app to ensure an incident is never missed. Better understand related incidents using Machine Learning with Technical Service Dependencies Keep a pulse on team productivity via the Team Health Dashboard (shown in the Slack integration) Get a glimpse of service health and team performance via PagerDuty’s Intelligent Dashboards.

Company Facts

Company Name:
PagerDuty
Date Founded:
2006
Company Location:
United States
Company Website:
www.pagerduty.com
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Product Details

Deployment
SaaS
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

PagerDuty Categories and Features

Website Monitoring Software

Event Logs
Event-Based Notifications
Mail Server Monitoring
Real Time Monitoring

Server Management Software

CPU Monitoring
Database Servers
Event Logs
History Tracking
Patch Management
Scheduling
User Activity Monitoring

SaaS Management Software

License Management
Onboarding
Renewal Management
SaaS Operations Management
Shadow IT Detection
Spend Management
Subscription Management
Usage Tracking / Analytics
Vendor Management

Runbook Automation Platform

Network Monitoring Software

Diagnostic Tools
Real Time Analytics
Server Monitoring
Uptime Monitoring

Network Management Software

Log Management Software

Data Visualization
Event Logs
Remediation

Issue Tracking Software

Issue Scheduling
Project Management

Incident Response Software

Incident Management Software

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
Incident Reporting
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

ITSM Software

Asset Tracking
Change Management
Contract/License Management
Project Management
Release & Deployment Management

IT Service Software

IT Asset Management
Incident Management
Release Management
Service Reporting
Ticket Management

IT Management Software

Scheduling
User Activity Monitoring

IT Asset Management Software

Contract/License Management
IT Service Management
Inventory Management
Supplier Management

IT Alerting Software

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

DevOps Software

Approval Workflow
Dashboard
KPIs
Policy Management
Portfolio Management
Prioritization
Release Management
Timeline Management
Troubleshooting Reports

Agentic DevOps Tool

AI SRE Agents

More PagerDuty Categories

PagerDuty Customer Reviews

Write a Review
  • Reviewer Name: Pradeep K.
    Position: Student
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 20,000 or More
    Feature Set 5 out of 5 stars
    Layout 5 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 4 out of 5 stars
    Customer Service 5 out of 5 stars
    Would you Recommend to Others? 9 out of 10

    Alert Management

    4 out of 5 stars Date: Dec 15 2020
    Summary

    Overall experience is great. It allows me to ensure 24/7 support of all our products and able to reach when there are issues.

    Positive

    Pros are as follows:
    - there is team schedule automation.
    - it helps down to the amount of noise from alerts.
    - there is integration with hundreds of applications.

    Negative

    Cons are as follows:
    - I never notice any big issue or cons. in this application but they don't have integration with some of our key supports rule.
    - Price is also a issue/cons.

    Read More...
  • Reviewer Name: Robert G.
    Position: Technology Administrator
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set 5 out of 5 stars
    Layout 5 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 3 out of 5 stars
    Customer Service 5 out of 5 stars
    Would you Recommend to Others? 9 out of 10

    Great Monitoring Solution

    5 out of 5 stars Date: May 31 2020
    Summary

    PagerDuty provides a smooth management platform to alert any problems very fast and efficiently. It offers an easy interface to configure your options and setup policies. Once everything is up and running it provides powerful monitoring and communication options to fix any problems very quick that will not interfere with business operations.

    Positive

    PagerDuty has helped manage our systems and report any incidents very quickly to the appropriate team so that everything gets resolved fast and in an organized way. What is very good about the software is that you can setup several policies so that if any hardware or network goes down the person in charge is immediately contacted. It has a very smooth approach with easy configuration options and setup. Also features a mobile application to receive alerts which is a perfect solution.

    Negative

    Overall everything runs very smooth, there are times of delayed notifications on the Android app. There also has been a price increase lately in the annual plan.

    Read More...
    1 user found this review useful.
  • Reviewer Name: A Verified Reviewer
    Position: Associate
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 10,000 - 19,999
    Feature Set 5 out of 5 stars
    Layout 5 out of 5 stars
    Ease Of Use 4 out of 5 stars
    Cost 4 out of 5 stars
    Customer Service 3 out of 5 stars
    Would you Recommend to Others? 7 out of 10

    Simplifying support

    4 out of 5 stars Date: May 25 2020
    Summary

    Overall very pleased with the experience. I have not tried many support apps but this seems to get the work done brilliantly. If the app could be fixed and some minor issues resolved, this might be the de-facto app for support

    Positive

    The best thing about this software is the ability to get a notification on SMS/calls/email - if you have a device you will be notified. It also has integrations with Grafana and Airflow which will help you immensely in case people on support needs to be notified. Also, the fact that the person on support can be changed in just a couple of clicks is awesome in situations where you have last-minute drops

    Negative

    The app is a bit clunky at least on Android. There is no way to link two issues due to which the same issue would be notified again and again

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Engineering intern
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 20,000 or More
    Would you Recommend to Others? 7 out of 10

    Works flawlessly...if you set your alerting thresholds correctly

    4 out of 5 stars Date: Aug 21 2020
    Summary

    Make sure your alerting thresholds are neither too sensitive nor too ... whatever the opposite is. PagerDuty will alert your team members whenever any condition you specify has been met, so just make sure that those are set wisely to avoid making on-call engineers on your team unhappy.

    Positive

    So, during busy release cycles, you really gotta stay on your toes just in case that new feature you shipped broke some functionality unexpectedly. And this could totally happen even in the middle of the night, when you normally wouldn't be checking your emails. PagerDuty bypasses that and calls you up. And if you aren't awake, it'll call the next in line and so on, so the issue gets resolved.

    Negative

    Man, can you imagine? Getting woken up for a false alert? Yeah, no one likes that. Not really PagerDuty's fault there, but it does get annoying.

    Read More...