PagerDuty Reviews

PagerDuty answered all of our requirements to begin and on-call solution for our business environment. We have a team that needs to rotate to cover 24 hr. tech support operations for critical outages on a weekly basis. We needed to begin this operation is a very quick turnaround. We were able to setup, test and implement within our timeframe. PagerDuty has been effectively working since it was initiated.

PagerDuty was Easy to setup. It was easy to manage. It is very effective in its use. and it covers automated notifications to all involved in the On Schedule events.

We have not experienced any negative issues and we have been using PagerDuty for about 6 months. I think that is a good record.

Items that used to be missed, are now alerted upon timely allowing for much quicker response by technical resources to begin working the resolution.

Create alerts for technical staff.
Proactive alerts to issue that may turn into something bigger.
Create on-call schedules and escalation policies.

Reporting functionality within PagerDuty could use some work.

Overall Incident Management and scheduling the calls is very good. It can be integrated with three hundred plus services like JIRA, Service Pro etc. It can be work with any android mobile device and Incident responses can be downloaded anywhere. Trial version is provided for checking the feasibility before the purchase. Highly recommended.

Its a very good tool for the right person to connect and complete the task in real time. It provide the right information at the right time. It helps in maintaining the unplanned work in right direction and complete the critical work to be done on right time. It can integrate with many third party softwares and solutions and can be operated by mobile devices.

As of now there is nothing found which is not useful and support team very much aware about the general issues and solve it swiftly.

PagerDuty is effective, economical, and easy to run when increasing the operation status in a firm. Also, there is a room for updates, making the tool more smooth.

PagerDuty has an immediate way of discovering a problem in a company. Again, PagerDuty helps in issuing the required solution when challenges are there. Lastly, PagerDuty is confidential and economical.

PagerDuty has initiated a new procedure of identifying problems in a firm, and it fully work in perfecting the nature of business operations.

It has some shortcomings in terms of monitoring and prevention of future errors. But it does offer sufficient tools for action in the event of computer threats. It is an excellent option to have a digital training flow control in our company that can be interactive enough so that everyone can manage it.

In case bugs are encountered within our platform, PagerDuty has incident tracking system tools. With its support system that goes through our DevOps engineers, PagerDuty can resolve any bugs encountered as quickly as possible. It also has a fairly accurate real-time diagnostics system.

The application only shows you a detailed report if any failure or incident is found within our platforms. It does not provide bandwidth, server or internet usage monitoring that is stable enough to ensure that there are no problems during work. In addition, it does not have user traffic reporting.

Even the lowest-priced plan will make you forget all the traditional alarm systems you used before, and you will want to transfer all future alarms to PagerDuty. In addition, it is easy to configure scripts to be used. PagerDuty API can notify you faster! Alerts from the production environment in 2 projects are sent to PagerDuty. This tool allows us to create custom actions and notify multiple team members to escalate the problem to the right person at the right time!

We can enable alarms according to our requirements, for example via messages, phone calls, etc. Users can define an upgrade matrix according to the severity of the event. The event management team can easily involve other product teams according to the standby schedule defined in PagerDuty: Users can create multiple standby schedules in PagerDuty according to their needs, such as major and secondary Wait for it to be easy to use, easy to annotate alarms with additional text information, and easy to acknowledge alarms.

Unless you set the alarm strictly, you may feel alarm fatigue. PagerDuty can improve the way that alerts are grouped more intelligently during a large number of alerts on the same server or service. During holidays or out of the office, it is impossible for team members to be unable to reply.

It has enough support resources that remain formidably to companies where its important source of operability that in this case is IT is compromised by any type of failure, providing an immediate solution before repairing the damage completely, but leaving aside the main contribution that these same organizations present that are the ones that know their system better and that sometimes invest in technical support for such problems.

In the event of an IT incident within our enterprise IT servers PagerDuty plays the role of agile management to resolve any issues presented through the authorized supervision of ITOps and DecOps that stabilize the problem until it is resolved.

One of the most marked drawbacks within this application is that at the time of solving a problem, in case it arises, is that only the agents authorized by the program are the ones who are responsible for that problem, totally undermining the timely participation of the companies themselves.

We love PagerDuty because it is our first line of defense. We love all the alerts we can setup with the platform to stay on top of things

We needed API access for extra customized setup thought pager duty. They had very good Escalation policies. They have very good Analytics tools as well.

Some of the Cons with PagerDuty were Permissions are complicated, also wish they had More flexible licensing models as well.

Overall, very good product with best in class user interface and functionality. The software tool allows for significant improvement in the efficiency - team saw significant improvement following installation of software.

Overall great product and tool with great functionality and user interface. Very helpful software tool.

Not many cons or issues with the software product. PagerDuty has a very polished product that helps keep data organized.

PagerDuty has given some automated alerts and responses, when there is some challenges, in terms of system operations. So quick, and very reliable.

PagerDuty has made errors in a company system minimal, by issuing us with immediate identification, and solutions. So proud of the tool.

The design for PagerDuty is quite complex, and if the developer issues us with some guidelines or training, the better.

Features incident reporting, inventory management, access controls/permissions, maintenance scheduling, problem management, project management, self-service portal, event logs, dashboard, network diagnosis, CPU monitoring, server monitoring, scheduling, alerts/notifications, mail server monitoring, and real time monitoring all rolled into 1 package!

1. Wide range of Native Integrations to choose from.
2. 14 Day Free Trial.
3. Deployment on Web-Based, Cloud, SaaS, iPhone, iPad and Android.

Nothing negative to report. Everything is perfect.

It works splendidly. We have had several thousand alerts flow through it. It has helped us several times when we had to fix our back end and server logic and the instant update system has been an absolute godsend. Overall, it is an excellent incidence response system that is both straightforward and powerful and will keep your software team up to date on your IT infrastructure.

1. It’s very easy to set up and integrates effortlessly with your existing infrastructure especially with Slack.
2. Gives you control over how you are notified by giving you the power to set when, how, and where you are notified.
3. It also maintains a dashboard to show the performance of your devs like showing you their average resolution times, the number of issues fixed, etc.
4. You can decide whether you want a call, SMS, push notification in a browser, or a mobile notification for the incident.

1. There is some latency when alerting you about incidents.
2. Also, sometimes you get multiple notifications about your incident even after you fix it which can be a little annoying.

Industry leader for SaaS incident response platform that has been instrumental to our organization in preventing disruptions and outages from taking down our networks.

- Ease of use, intuitive user interface.
- Ease of installation and deployment throughout our organization
- Competitive pricing.
- Availability of features and additional add-ons.

-Somewhat slow customer support response times when needed urgently.

PagerDuty has everything in it for security and integration of real time incident reporting is very effective for handling and fixing problems efficiently.

PagerDuty is good solution for the management of systems and reporting of incidents to the relative team members at real time. It has enhanced overall security and related reporting chains effectively.

Overall PagerDuty is good for any organization's security but sometimes real time incident reports get little bit delayed.

PagerDuty is a tool for creating alert systems. It supports custom alerts across channels and devices and also supports man third party integrations making it useful in many scenarios.

Real time custom notifications
Multi device alerts across channels
3rd party integrations
Free trial and Affordable pricing

Initial setup and configuration is technical and should be made more user friendly.

Overall PagerDuty is great and integrates well with other software. They streamline events and make it really easy to use.

I love how easy PagerDuty makes it to use. It's great for on-call and real time scheduling. That's a big plus.

In order to get all the features of PagerDuty your managers will have to upgrade to the Enterprise program which can be a negative for some.

I have made instances quite easily pursued as well as provided an extra level of plainness. Before using PagerDuty, I missed supportive calls from time to time. Since I started using it, I haven’t missed a single support call in the last 2 months!

I can now schedule my office coworker on call spin and I can easily substitute or swap schedules as per needs, hence it assists me during working hours!

Not capable of user friendliness , There should have some user manual to tackle this drawback. Also, little expensive in compare with other available alike tools.

Overall, PagerDuty provides you with quite a lot of tools and features for management and the easy and simple user interface is the cherry on top.

It offers a very secure and well-organized management system.
You case the application in many devices as it gives the multi-device alerts.
The best thing about PagerDuty is its pricing, it is very cheap if we compare it with other competition.

Though the application integrates with many other applications seamlessly it will be a lot more helpful if they increase their third-party integration more.

PagerDuty has many use cases like post-production monitoring and analytics. Integration with Cloudwatch for resource threshold alerts works like a charm.

Notifications across different channels and devices
Clear and concise User Interface
Integration with AWS CloudWatch and other services

Free trial should be at least one month
Configuration can be daunting for new users

PagerDuty is so reliable and allows us complete all of our tasks in a much timely manner with everyone moving to more online tasks.

With PagerDuty, we no longer have any down time, because the platform seems to always be working. No more waiting around hoping our older, slower platform will work.

I really have yet to run into a con. The chat feature makes it so easy to get any questions answered. There is no waiting for them to help, someone has always been there to answer my question.