List of the Top 25 SaaS Investigation Management Software in 2025

Polonious serves as an investigation management workflow solution that adheres to ISO27001 standards, built upon three foundational principles: 1 - Security 2 - Process orientation 3 - Adaptability and customization This framework empowers users to design workflows that not only safeguard data and evidence in a secure, ISO27001 certified manner but also streamline compliance with regulatory obligations with minimal hassle, thanks to workflows that are inherently compliant. Furthermore, the platform eliminates the need for costly and time-intensive coding alterations, allowing users to make modifications independently through an intuitive graphical user interface (GUI). Additionally, Polonious offers the capability to generate comprehensive reports on case outcomes, timelines, and financial metrics, which can be analyzed by case types, investigators, and investigation statuses. This functionality not only demonstrates value to higher management but also aids in pinpointing inefficiencies, paving the way for enhanced operational productivity. By leveraging these insights, organizations can continually refine their investigation processes to achieve better results.

A premier authority in case management systems has introduced a specialized software designed for skip tracing, named TraceEngine, which enhances the speed, ease, and efficiency of the process. Powered by the advanced PoloniousEngine, it draws on two decades of expertise in delivering top-tier investigation software. With a cloud-based framework that ensures reliable hosting and security, users can set up the system in less than ten minutes. The initial 30 days of usage are complimentary, and ongoing support is available for a monthly fee of $165, with no long-term contracts required, allowing users to cancel whenever they wish. TraceEngine boasts robust functionalities tailored specifically for skip tracing, enabling users to handle a greater volume of cases and increase their business opportunities. The intuitive interface allows for easy assignment of cases to investigators via a straightforward search and select feature, and if any case details are missing from the system, an interactive widget facilitates their quick addition. This software not only streamlines the workflow but also empowers users to maximize their operational effectiveness in the field of skip tracing.

More than 1,000 organizations globally rely on Resolver’s software for security, risk management, and compliance. This includes a diverse range of sectors such as healthcare, educational institutions, and vital infrastructure entities like airports, utility companies, manufacturers, hospitality businesses, technology firms, financial services, and retail outlets. For those in leadership roles focused on security and risk management seeking innovative methods to handle incidents and mitigate risks, Resolver offers a pathway to transition from merely addressing incidents to gaining valuable insights. With its comprehensive solutions, Resolver empowers organizations to enhance their overall risk management strategies effectively.

SafetyCulture is a mobile-centric operations platform designed to equip users with the knowledge, tools, and processes necessary for ensuring safety, achieving elevated standards, and fostering continuous improvement, providing a more efficient way to operate. Initially launched as a digital checklist application, it has since transformed into a comprehensive platform that facilitates inspections, addresses and resolves issues, manages assets, and supports on-the-move team training, enhancing overall productivity and safety practices. This evolution reflects a commitment to innovation and adaptability in the ever-changing landscape of workplace safety and efficiency.

Incident Tracker stands out as one of the most budget-friendly reporting tools currently available. This software collaborates seamlessly with a variety of Healthcare Agencies throughout the United States. Utilizing Microsoft Azure, Incident Tracker ensures top-tier security and data protection, adhering to HIPAA certifications. If necessary, we can arrange for a Business Associate Agreement tailored for your organization. Incident Tracker is not only cost-effective but also easy to navigate, offering customization options for categories, locations, and the digitization of paper forms. It features automated email notifications and workflows, along with tools for trending and analytics, as well as a comprehensive report life cycle. Users can conveniently set custom statuses for efficient tracking. This versatile platform is suitable for security companies of all sizes, globally. It empowers users to generate and utilize essential analytics and documentation tools in their respective fields. The capability to upload images and documents directly into reports enhances functionality, making it an exceptionally user-friendly solution. Overall, Incident Tracker is designed to meet the diverse needs of its users while maintaining simplicity in operation.

Case Closed Software stands out as the leading CJIS-compliant case management solution for investigative units that operate across multiple jurisdictions. It boasts the most adaptable and robust set of features currently offered in the market. Known as CASE CLOSED SOFTWARE™, it is recognized as the most effective software for managing investigations. This web-based application provides comprehensive case management capabilities tailored for multi-jurisdictional investigative teams. Being CJIS-compliant, it can be deployed on secure cloud servers or your own infrastructure. This software is regarded as the benchmark for international agencies, specialized task forces, as well as state investigative bodies, gangs, and organized crime units, in addition to a variety of other specialized investigative organizations. It allows users to meticulously track and manage cases from initiation to resolution, including monitoring court statuses, final dispositions, charges, images, and defendants. With just a few clicks, users can effortlessly send entire case files via email, as all relevant documents are automatically attached, ensuring that no essential information is overlooked. This streamlined process enhances collaboration and communication among team members while preserving the integrity of the case management workflow.

We are dedicated to supporting your business needs. Each team member has their own methodologies, which we can customize to align with yours while maintaining cost efficiency. Our deep understanding of your unique challenges enables us to provide superior solutions. We specialize in data management—our primary focus as a software company is to facilitate your success. As problem solvers, we aim to address your data-related issues without requiring you to adjust your operations to fit our software; instead, we tailor our approaches to suit your business model. Sometimes, visuals can convey a message more effectively than words can. Your dashboard is designed for comprehensive data analysis, allowing you to extract meaningful insights. You won't incur charges for every user or seat; instead, you only pay for the number of users who need simultaneous access. This flexibility lets you explore the connections between your data points easily. With user-friendly tools, you can conduct link analysis and create an array of roles for your organization. Depending on their designated roles, users can view, edit, or delete data as needed. Additionally, all your data is seamlessly accessible through your application, ensuring a smooth user experience. This integrated approach empowers you to make informed decisions based on real-time data analysis.

Viddle is a cloud-based platform tailored for both private and public sector investigators. This user-friendly tool streamlines the process of case creation and management, enabling users to work more efficiently. Viddle promotes teamwork by allowing a lead investigator to invite secondary investigators from collaborating organizations and delegate tasks to the entire case team. Additionally, it features integrated video conferencing, which supports screen sharing and facilitates virtual meetings among investigators. All evidence related to the case is securely stored in Amazon AWS S3 in Sydney, ensuring data protection. Moreover, Viddle enables case participants to request essential information, like witness statements or evidence, online, which significantly reduces the necessity for travel to obtain case documents. By leveraging Viddle, investigators can enhance their productivity and communication, ultimately leading to more effective case outcomes.

ActivTrak is a cloud-based platform designed for workforce intelligence, enabling the conversion of work activity data into practical insights for monitoring employees, enhancing productivity and performance management, and facilitating effective workforce planning that yields quantifiable returns on investment. The setup process is streamlined and efficient, allowing users to begin gathering data within minutes. This quick deployment empowers organizations to make informed decisions almost immediately.

Transform the management of cases and complaints with Resolve Enterprise, a software solution that is not only highly customizable but also designed to optimize your business processes. It effectively addresses everything from simple complaints to complex cases and detailed investigations. With its user-friendly dashboards and rich reporting features, Resolve Enterprise enables you to effortlessly track and search every interaction tied to a case or complaint. This software not only guides you through the entire life cycle of a case or complaint but also enhances the efficiency of logging, task management, deadline tracking, and communication updates. Additionally, its strong document management capabilities support you all the way to resolution while facilitating thorough reporting and analysis, making it an essential asset for any organization. By implementing Resolve Enterprise, you can significantly boost your operational efficiency while simultaneously elevating customer satisfaction levels. Ultimately, this innovative software empowers businesses to navigate complex workflows with ease and precision.

Launched in 2006, Column Case Management has become the leading web-based solution for case management, designed for both commercial and public sector organizations. Built on the BMC Remedy Action Request System (ARS), this software enables entities to efficiently manage both simple and complex processes, fostering compliance with best practices and standardization. Notable features include robust reporting and analytics, task automation, knowledge management, service level agreements (SLAs), oversight of notifications, and audit controls, among others. Popular applications of Column Case Management comprise Column Case Investigative, Column Customer Service Support, and Column Records Management. Its extensive functionality and adaptability position it as an essential resource for organizations aiming to boost their operational effectiveness. As a result, many businesses have reported significant improvements in workflow efficiency and overall service delivery.

Sofvie stands out as the sole Operations Performance Platform tailored specifically to meet the demands of contemporary mining operations. Our mission is to assist industry leaders in cultivating safer workplaces, fostering engaged teams, and building enriching work cultures that propel performance to new heights. By utilizing Sofvie, your teams will have access to a platform that enhances safe production and improves visibility throughout the operation. Moreover, Sofvie aims to establish a workplace environment where employees feel secure, supported, included, and well-informed, which in turn boosts engagement and enables everyone to perform at their peak potential. Designed as a progressive web application, Sofvie is compatible with all modern devices, operating systems, and browsers, ensuring a user-friendly experience that encourages fast adoption. Our platform not only mitigates risks to both property and personnel but also strengthens communication channels, bridging gaps between teams effectively. Additionally, Sofvie identifies health and safety trends and supports the development of predictive models to enhance operational safety. With these features, Sofvie empowers mining operations to thrive while prioritizing the well-being of their workforce.

Mark43 emerges as a groundbreaking software solution aimed at revolutionizing public safety operations, covering aspects such as police dispatch, investigative workflows, evidence handling, report creation, and crime analysis. With its remarkable data integration and improved efficiency for users, Mark43 merges a records management system with computer-aided dispatch, leading to enhanced response times and greater safety for first responders, while streamlining reporting processes for law enforcement agencies. This seamless integration supports real-time decision-making, ultimately boosting the overall effectiveness of public safety operations. Furthermore, by leveraging advanced technology, Mark43 empowers agencies to utilize data-driven insights, fostering a more proactive approach to crime prevention and community safety.

EthicsPoint, which is part of the NAVEX One GRC Information System, provides a hotline and incident management solution suitable for organizations of any size. With its centralized system, users can easily access and handle all reports of misconduct. The platform features analytics that help identify trends and produce comprehensive reports. Additionally, it includes collaboration tools that assist users in monitoring, assessing, and reducing the risks associated with their company's operations. Ultimately, this system not only promotes accountability but also fosters a culture of transparency within organizations.

X-FIRE™ (pronounced “crossfire”) is recognized as Agnovi’s flagship investigative case management software, specifically designed for the needs of police and law enforcement professionals. Developed with a focus on the requirements of investigators, X-FIRE is the top choice for overseeing extensive investigations from the moment an incident occurs through to the concluding stages of court disclosure. Its intuitive interface, combined with a wide array of features, renders it both a powerful and budget-friendly option. The software includes advanced disclosure controls to protect sensitive investigative data while enhancing operational metrics through effective case categorization. Furthermore, X-FIRE offers seamless integration of incident management and tracking functions, promoting an efficient workflow. It is compatible with prominent database systems like Microsoft SQL Server, Oracle, and MySQL, and provides customizable workflow management tools along with features for monitoring investigator time, expenses, and assets. The extensive feedback from law enforcement agencies has been instrumental in driving the substantial improvements made to X-FIRE. Designed to accommodate large investigative teams, X-FIRE delivers sophisticated workflow solutions, effective communication tools, and comprehensive business intelligence capabilities that are vital for contemporary law enforcement tasks. Ultimately, X-FIRE transcends being merely a tool; it stands as a vital ally in the relentless pursuit of justice and accountability.

The Compliance Genie is a prestigious and comprehensive safety and health application developed by Be-Safe Technologies. This innovative H&S compliance tool enables organizations to enhance their management of health and safety practices, covering aspects such as audits, documentation, and risk assessments effectively. Being cloud-based ensures that it can be easily accessed from any device, including laptops, tablets, and smartphones, making it convenient for employees and contractors alike. The app is user-friendly and quickly downloadable, offering solutions tailored to various challenges. To discover how our Health and Safety App can assist your organization in maintaining safety, compliance, and security, be sure to watch the informative video available. Additionally, implementing this app can significantly streamline your safety processes and foster a culture of compliance within your workplace.

VIXN serves as an advanced investigative case management platform that offers a range of features, including the ability to map case data for identifying connections and knowledge deficiencies, as well as sourcing and structuring information to facilitate thorough analysis. Additionally, it enables users to reveal insights through filtering, indexing, or visualizing data, while also fostering collaboration on investigations and organizing casework efficiently. The platform is designed to generate actionable entity profiles and automate client reporting, making it a valuable tool for investigators. Furthermore, the VIXN engine functions as an identity resolution solution that aggregates data on entities of interest involved in investigations, processing vast amounts of information to uncover critical clues. Powered by open-source technology, the VIXN engine allows for the creation of customized data streams and user interface formats, enhancing its adaptability to various investigative needs. Ultimately, VIXN not only streamlines the investigation process but also empowers users with the insights necessary for informed decision-making.

The UniCourt Enterprise API offers immediate access to both state and federal court data through LegalTech’s exclusive API-first platform, facilitating business growth, litigation planning, docket oversight, and additional functionalities. In contrast to traditional providers, UniCourt features a plug-and-play architecture that is API-first, utilizing advanced data normalization techniques to supply a detailed and organized dataset essential for driving the future of legal analytics. This innovative approach not only enhances efficiency but also empowers legal professionals to make informed decisions based on reliable data.

IMS is a powerful case management solution that is highly regarded by private investigators and investigative agencies around the world. Whether you are working independently or as part of a larger organization, our software provides you with vital tools necessary for managing your ongoing investigations while ensuring everything remains organized. It enables you to record all aspects of your cases, engage with other team members, and ultimately deliver conclusive results to your clients. An advanced notification system keeps you updated, making it easier to handle multiple cases at once. Furthermore, the software's built-in reporting options allow you to compile case summaries and create printable reports that capture a detailed account of all activities and developments. This functionality ensures that every facet of your investigation is accurately documented and readily available for review. With IMS, you can enhance your operational efficiency and provide exceptional service to your clients.

One platform enables you to oversee productivity levels, carry out investigations, and safeguard against insider threats. Our robust workforce analytics provide insight into the actions of your remote or hybrid workforce, ensuring you stay informed. Veriato’s workforce behavior analytics extend well beyond simple monitoring; they assess productivity levels, identify insider threats, and offer additional capabilities. With user-friendly yet powerful tools, you can enhance the productivity of your office, hybrid, and remote teams. Utilizing AI-driven algorithms, Veriato evaluates user behavior patterns and notifies you of any unusual or concerning activities. You can assign productivity ratings to various websites, applications, and programs. There are three options to choose from: Continuous, Keyword Triggered, and Activity Triggered tracking. Furthermore, you can monitor local, removable, and cloud storage, including printing activities, while gaining visibility into files during their creation, modification, deletion, or renaming processes. This comprehensive approach ensures that you have all the necessary tools to maintain a secure and productive work environment.

Case IQ simplifies the management of HR, fraud, compliance investigations, and additional processes through its i-Sight platform. This cloud-based tool enables organizations to effectively oversee their investigations and assess outcomes. Key functionalities offered by i-Sight encompass case assignment, collaboration, trend analysis, case review, and workflow notifications, enhancing the overall investigative process. By leveraging these features, organizations can improve efficiency and ensure thoroughness in their investigative efforts.

Casepoint serves as a reliable data discovery solution tailored for major corporations and governmental entities. By harnessing AI capabilities and sophisticated analytics, its comprehensive platform allows teams to efficiently gather, maintain, and uncover extensive data from a variety of sources, facilitating secure and responsive data workflows suitable for large enterprises. This empowers organizations to navigate complex data landscapes with greater ease and efficiency.

SmartCase provides an adaptable and cost-effective records management system designed for various sectors, including government, public, and private enterprises. This comprehensive solution acts as a flexible platform for managing incidents, investigations, and cases, allowing users to navigate their cases effectively through user-friendly visuals and workflows. With SmartCase, you can tailor the organization and management of your cases to fit your unique requirements, ensuring a customized case management experience. Altia offers unwavering support throughout every stage, from the initial setup to ongoing operations, which helps to reduce any interruptions in your routine tasks. This dedication to assistance remains in place for the entire duration of your contract with Altia. The SmartCase system is engineered to securely gather vital information in the format you prefer, promoting smooth communication among all parties involved in the investigative process. In partnership with Microsoft, SmartCase emphasizes security while providing a robust management experience. As a result, SmartCase not only simplifies case management for organizations but also fosters improved collaboration and operational efficiency, ultimately driving better outcomes in case handling. Additionally, the platform's intuitive design makes it accessible for users of all skill levels, ensuring that everyone can effectively contribute to the case management process.

Fire Files™ is a complete records management solution tailored for investigations focused on fire incidents, arson, bomb threats, and law enforcement activities. Over the past ten years, it has gained traction among various municipal, county, and state agencies, helping to enhance their investigative case management and reporting tasks. Empower your investigators with essential tools for success! With Fire Files, users can effectively oversee different elements of their cases, such as monitoring suspects, cataloging evidence, writing narratives, and storing images, all while facilitating quick report generation with a single click. Are you a Value Added Reseller (VAR) serving public safety or law enforcement clients? Boost your sales and set yourself apart from the competition with our top-tier software and IT solutions, which can lead to significant commissions and a dependable source of recurring revenue through partnerships with ALBX Solutions. Additionally, if your organization is connected with a college, university, or continuing education program that includes studies in criminal justice, public safety, fire sciences, industrial safety, risk management, or law enforcement, you’ll be excited to learn that our software is provided free of charge for use in classroom and lab environments. This offers a remarkable chance for educational institutions to enrich their programs while equipping students with practical skills in a vital sector of public service, ultimately preparing them for successful careers in the field. Embrace this opportunity to make a lasting impact on future professionals!

Enable your team, clients, and vendors to securely collaborate on cases while overseeing communication through logs, emails, and instant messages, all with controlled access and visibility. With VCM, your business operations are unified, and our automation enhances processes to conserve your precious time, promoting the principle of "billing as you work" to boost profitability. Virtual Case Management® provides a thorough online platform that integrates contact, case, and document management, as well as accounting, template reports, and smooth email/IM capabilities throughout the case lifecycle. By honing in on the everyday tasks users perform, we streamline and automate these activities into a single-step solution, removing the tedious multi-clicks and excessive pages common in online systems. All case information is conveniently stored on ONE PAGE, yielding a notable time savings of around 30 minutes daily, which amounts to nearly 10 hours each month. This heightened efficiency not only enhances productivity but also empowers users to focus more on the quality of their cases and the results they achieve. Ultimately, our solution transforms how teams operate, driving a more cohesive and effective approach to case management.