List of the Top 9 ITSM Software for Microsoft Intune in 2025

Vivantio has earned accolades as a leading customer service management software solution available today. Our SaaS service management platform encompasses a variety of customer service functions, including customer support ticketing, help desk operations, service desk management, IT service management, asset oversight, and enterprise service management, all underpinned by established industry standards like ITIL. Additionally, Vivantio offers adaptable licensing solutions tailored to the diverse needs of rapidly expanding businesses worldwide. This flexibility ensures that organizations can find the perfect fit for their requirements.

Discover user-friendly, highly-rated Help Desk software designed for service teams aiming to maximize efficiency with limited resources. Simplisys Service Desk delivers adaptable solutions suitable for support teams of various sizes. - Handle multiple communication channels through a single interface. - Access to tickets is controlled based on roles. - Automatic ticket creation and acknowledgment via email integration. - Comprehensive reporting tools paired with interactive dashboards. - A customer portal tailored to specific roles. - Easy-to-implement business rules and workflows to facilitate automation. - APIs available for seamless integration with external software. We pride ourselves on exceptional support and industry-leading service. Instead of sifting through countless online resources, reach out to us directly for assistance. Our dedicated team is ready to help streamline your support processes further.

If you're seeking a straightforward IT service desk solution, Freshservice stands out as an excellent option. This user-friendly ITIL service desk offered by Freshworks enables organizations to modernize their IT operations and other business processes without the burden of complexity or excessive costs. Freshservice encompasses all the essential tools teams require to efficiently manage proactive IT services, featuring capabilities such as asset management, ticketing, configuration management, and improved impact analysis, along with powerful incident management features. By adopting Freshservice, businesses can streamline their IT service delivery and enhance overall productivity.

Integrated Management of IT Services and Assets in Microsoft 365. With a comprehensive ITSM solution, you can oversee everything from support tickets to asset management, significantly enhancing your organizational efficiency. This ensures that you have all the necessary data at your fingertips to make well-informed decisions. Additionally, ITSM alleviates the burden on your IT team, reduces employee stress, and communicates effectively to upper management that IT plays a vital role as a strategic ally in the business. Streamlined Asset Connections Every incident or change offers a quick overview of your IT environment, allowing you to maintain a holistic perspective and remain proactive. Enhanced Automation Our ITSM system integrates flawlessly with the knowledge base and CMDB, ensuring that support tickets are routed swiftly to the appropriate teams for resolution. It simplifies processes for onboarding new employees, facilitating transitions for those moving within the organization, and managing exits. The Service Desk can efficiently initiate requests for new equipment, access cards, and other resources. Comprehensive Analysis of Failures Each support request incorporates the asset's history, offering valuable insights into its previous performance and issues. This thorough analysis empowers teams to address repeated problems more effectively.

VIZOR is an ITIL Certified solution designed for comprehensive IT Asset Management. It oversees every facet of managing IT assets, which encompasses network discovery, inventory information, procurement, warranty, and maintenance particulars. Simplifying the process of asset allocation to employees and various locations ensures that you are always aware of who possesses which asset. Moreover, VIZOR has the capability to conduct audits on your network and can seamlessly integrate with various tools such as LANSweeper, Microsoft SCCM, and Chromebook Admin. Customization options allow you to configure VIZOR to suit only the features you require, enhancing its usability. Start utilizing VIZOR today to streamline your IT asset management processes.

Our AI-driven assistant can be tailored to fit the specific needs of your business. It ensures that your team has support available 24/7, enhancing accessibility for staff members. Atomicwork caters to various teams that interact with your employees and effectively dismantles organizational barriers. By automating up to 80% of manual workflows typically managed by your IT department, Atomicwork significantly minimizes workplace distractions for your employees. This innovative solution liberates your HR department from operational chaos, enabling them to become strategic allies in enhancing employee value throughout their journey, from onboarding to offboarding. Furthermore, Atomicwork empowers your finance teams to deliver consistent support to employees while keeping them aligned with best practices, compliance standards, and external obligations. It streamlines employee requests, directs them to the right expert, and fosters collaboration to ensure they are addressed efficiently. With Atomicwork, your organization can achieve a more cohesive and productive work environment.

Sunrise IT Service Management offers an all-encompassing platform designed to oversee the process-oriented IT landscape of modern organizations. The contemporary IT department plays a crucial role as a facilitator and supporter of business operations. Effective help desk software can streamline various functions and workflows, thereby maximizing the success of technology investments. With Sunrise IT Service Management, users gain a holistic solution that aligns with the broader objectives of the organization, extending beyond just the IT sector to encompass all departments and teams. This approach ensures that technology investments contribute to overall business success and operational efficiency.

Alemba Service Manager is an IT Service Management Tool that aligns with ITIL standards and prioritizes the efficient handling of requests. With a legacy spanning 25 years, it enables organizations to swiftly address business needs by streamlining request fulfilment through automated workflows. Alemba's distinctive pricing model accommodates varying levels of involvement across different teams in your organization, ensuring accessibility for all user types. Furthermore, Alemba boasts a robust consulting framework and unparalleled expertise in the Service Management sector, emphasizing customer satisfaction. This comprehensive approach positions Alemba exceptionally well to implement a complete Service Management Project tailored to the specific needs of your organization. By leveraging its experience and customer-centric strategies, Alemba aims to enhance operational efficiency and improve overall service delivery.

Revolutionize your IT and enterprise workflows with AI-powered solutions that facilitate quick service deployments, boost productivity, and offer outstanding user experiences by redefining IT Service Management (ITSM) and Enterprise Service Management (ESM) through the use of predictive and generative AI. By simplifying operations and reducing complexity, you can promote collaboration across your entire organization while accelerating business results. Utilizing the advantages of predictive and generative AI, combined with automation and low-code/no-code platforms, you can greatly enhance organizational efficiency. Create an engaging, omnichannel experience that meets the needs of employees, partners, and customers alike. With a unified, lightweight platform driven by cutting-edge AI technology, service request resolutions can be achieved up to 50% faster through agile ITSM/ESM functionalities. Streamline service management and deployment with user-friendly low-code and no-code options, enabling teams to quickly adjust to evolving demands. Automate your service needs and eliminate manual processes with scalable solutions that cater to teams of any size, thus paving the way for a more efficient future. The integration of AI not only refines your workflows but also empowers your workforce to dedicate their efforts to more strategic initiatives, ultimately fostering a culture of innovation within your organization. This approach ensures that all stakeholders benefit from improved operational effectiveness and a more responsive service delivery model.