List of the Top 3 ITSM Software for SolarWinds Network Performance Monitor (NPM) in 2025

Stay alert and proactive when handling incidents in Development and Operations. Quickly notify the relevant team members, reduce response time, and avoid alert fatigue. Opsgenie acts as a modern incident management tool, ensuring that critical incidents are addressed without delay and that designated team members take the appropriate actions promptly. The platform gathers alerts from your monitoring systems and custom applications, sorting each notification by its relevance and urgency. On-call schedules are set up to make sure that the right personnel receive alerts through various communication channels such as phone calls, emails, SMS, and mobile push notifications. If an alert is not acknowledged, Opsgenie automatically escalates the issue, guaranteeing that it receives the attention and response it requires. Take advantage of a free trial to test its features. By implementing Opsgenie, teams can significantly improve their incident response processes and create a more streamlined operational environment, ultimately leading to better service delivery and user satisfaction.

Transform your IT services with a Microsoft-focused solution. ServiceTeam ITSM, built on the Microsoft Power Platform and Dynamics 365, shares the same digital essence as the Microsoft ecosystem you rely on. Tailored for Microsoft Customers, Partners, and Managed Service Providers by a certified Microsoft Partner, this innovative service desk solution enhances the experience for agents through a streamlined, high-performance interface that prioritizes your key activities. With ServiceTeam ITSM, you can easily utilize Power BI for in-depth management reporting, set up intricate automated workflows, and make the most of your existing Microsoft expertise and investments. This platform not only enables you to deliver exceptional customer service but also fosters business growth by ensuring your clients are consistently satisfied and engaged. Embrace the future of IT service management with a tool designed to elevate your operational efficiency.

Cherwell Service Management is the preferred solution for managing IT services today. The platform is not only cost-effective but also user-friendly, allowing IT teams to effectively implement, automate, and enhance their service and support processes to align with business requirements. Unlike traditional ITSM solutions, Cherwell avoids unnecessary complexity and high costs. Users have the flexibility to select from various pricing models, including subscription and perpetual options, and can choose between on-premises or cloud-based deployments, whether through SaaS, Cherwell-hosted, or public cloud infrastructure. This versatility makes Cherwell an appealing choice for organizations looking to optimize their IT service management.