-
1
Supportbench
Transform your customer support with scalable, affordable solutions.
Supportbench stands out as a B2B customer support platform that offers scalability and affordability, providing features typically priced five times higher. Unlike conventional ticketing systems that rely on a collection of unrelated products, Supportbench was designed as a cohesive solution to manage all essential functions, boasting a support team that others aspire to emulate. Our goal is to simplify business-to-business relationships, making them easy to oversee, which allows you to grow your connections without hassle.
We prioritize assisting teams that support other businesses by streamlining the complexities inherent in high-volume environments.
Supportbench equips mid-sized companies with enterprise-grade tools that enhance customer retention, boost automation, and reduce costs.
Our extensive features include customizable surveys, including NPS and CSAT, seamless CRM integrations like Salesforce, real-time analytics, built-in scheduling tools, a comprehensive knowledge base, an efficient support ticketing system, agent and team scorecards, customer success health scoring, adaptive response times, and much more.
When it comes to client feedback, our reviews speak volumes about the quality of our services and user satisfaction. 🎤
-
2
Opus●Guide
Opus●Guide
Streamline operations effortlessly with instant, comprehensive process documentation.
Opus*Guide serves as an effective tool for streamlining your business operations. It enables you to manage various processes, standard operating procedures (SOPs), and employee onboarding efficiently. With its Chrome extension, generating documents becomes a quick and seamless task. Simply follow your usual workflows by interacting with the extension's buttons, and your process instructions will be captured automatically. Once you have your process instructions, you can finalize them and assign roles for easy accessibility across the organization. This tool not only simplifies business organization but also allows you to capture your screen effortlessly, turning screenshots into visually appealing instructions. Within moments, you'll be able to produce detailed, step-by-step guides. By clicking buttons to take screenshots, Opus*Guide empowers you to create comprehensive instructions in mere seconds. To initiate the automatic screenshot capture, just click "start" in the extension. Additionally, you can highlight the pointer throughout your workflow to enhance clarity. After generating your instructions, you have the option to edit them for precision and effectiveness, ensuring that your team has the best resources at their fingertips.
-
3
PixelMixer
PixelMixer
Transform meetings into actionable insights for efficient teamwork.
PixelMixer offers a seamless solution for summarizing your meeting recordings, identifying key action items, and sharing essential team highlights, among various other features. By automatically pinpointing takeaways, it allows teams to concentrate on what truly matters—accomplishing their tasks efficiently.
This tool effectively captures and categorizes significant information exchanged during meetings, ensuring that even those who were unable to participate can access these crucial details later on.
• Meeting Summarization and Action Items - Promote transparency and responsibility
• Chapter and Topic Detection - Access information swiftly
• Slack and IM Notifications - Enhance real-time teamwork
• Trending Topics - Keep yourself updated
• Knowledge Graph - Tailored relevance for users
As a cloud-based service, PixelMixer is accessible through any browser or mobile device.
Additionally, it integrates smoothly with popular platforms like Zoom, Webex, RingCentral, Google Meet, Teams, and Slack, further enhancing its usability across different environments.
-
4
Klyck
Klyck
Empower your sales team, streamline processes, close deals efficiently.
Klyck empowers businesses to secure more deals while fostering robust relationships. By ensuring that sales teams access the appropriate sales and marketing materials at critical moments, Klyck enhances the quality of customer interactions. Its insightful data analytics enable sales and marketing leaders to grasp customer engagement levels and formulate effective sales strategies. By merging content intelligence with training integration and customer segmentation, Klyck transforms any sales representative, whether experienced or novice, into a competent sales professional. Discover how Klyck’s automated sales solutions assist B2B clients in refining their sales processes, increasing deal closures, and optimizing the use of sales materials. Navigating a complex B2B sales cycle can be challenging; however, our platform streamlines customer dialogues by enhancing sales alignment, significantly minimizing the time needed to locate sales content, and delivering impactful data analytics on customer engagements. Moreover, Klyck’s innovative approach ensures that sales teams are not just equipped but are also empowered to excel in a competitive marketplace.
-
5
Document360
Kovai
Empower your organization with intelligent, efficient documentation solutions.
Document360 serves as an intelligent platform for building a comprehensive knowledge base. Equipped with robust AI capabilities and sophisticated tools, it empowers organizations to develop, administer, and disseminate high-quality documentation across various applications effectively.
Potential Applications
Knowledge Base for Clients and Internal Teams
Establish a unified knowledge repository featuring AI-enhanced search capabilities and automatic tagging, ensuring quick access to information and boosting team efficiency. Utilizing analytics enables the identification of content gaps and facilitates optimization.
Technical Documentation (Including API Guides)
Enhance technical writing with markdown compatibility, version management, and developer-friendly features such as code snippet integration. AI technology plays a crucial role in maintaining the accuracy and relevance of the content produced.
Standard Operating Procedures (SOPs)
Ensure uniformity in processes across departments with a centralized location for SOPs. The AI-driven system aids in categorizing and suggesting content, simplifying both creation and updates.
User Manuals
Craft professional-grade manuals with diverse customization features, AI-driven summarization, and localization options, catering to the varying preferences and needs of users. This versatility guarantees that the documentation is not only informative but also accessible to a broader audience.
-
6
Bitrix24
Bitrix24
Streamline your business operations with powerful collaboration tools.
Consolidate various services and applications into one cohesive ecosystem with Bitrix24: Unlock essential tools for your business.
You will find features such as the Activity Stream, Group Chat, Calendars, Workgroups, and a multitude of collaboration resources at your fingertips. Bitrix24 ensures that your projects are not only planned but also executed punctually and efficiently. It is accessible both online and on-premise, with the added bonus of open-source code visibility. Whether you have a large workforce or a small team, it offers effective task management along with time tracking, templates, reminders, reporting, and task dependencies.
As the world's most widely used free CRM, with an impressive user base of 12 million and counting, it provides real-time support tools that enhance customer satisfaction and encourage repeat business. Furthermore, anyone can effortlessly design beautiful websites, landing pages, and online stores without needing any coding skills. The package even comes with a complimentary domain name and hosting.
Additionally, you have the option to operate Bitrix24 on your own server, giving you further control over your business operations. This flexibility allows for a tailored experience that meets your specific needs.
-
7
livepro
livepro
Transform customer service with streamlined knowledge management solutions.
Livepro serves as the perfect Knowledge Management solution tailored for Customer Service and Experience. This versatile platform can be utilized in a variety of environments, such as at service counters, in field operations, or for customer self-service applications. It is designed to enhance customer experience scores while simultaneously decreasing the time required for training new employees. Additionally, Livepro promotes compliance and boosts staff engagement, making it a comprehensive tool for customer experience management. Unlike traditional systems that rely on extensive and complicated documentation, Livepro prioritizes delivering concise answers to agents. Its robust functionalities, including efficient search capabilities and straightforward process guidance, facilitate this approach. The user-friendly interface of Livepro minimizes the need for extensive training, which in turn fosters greater staff confidence and elevates customer satisfaction levels. By leveraging Livepro, businesses can achieve a remarkable 25% reduction in average handling time (AHT) and a decrease in call transfers by up to 35%. As a result, companies experience improved staff engagement and shorter onboarding times. Furthermore, the platform enhances compliance and mitigates risk through its authored content and SOC-certified secure data features. With Livepro, organizations are well-equipped to deliver exceptional customer service while optimizing operational efficiency.
-
8
MangoApps
MangoApps
MangoApps is the leading all-in-one intranet, AI-powered employee hub, and frontline app.
MangoApps is a comprehensive digital workplace platform that unites your intranet, frontline employee app, collaboration tools, and AI-powered knowledge services into one secure, intuitive hub. Built for both corporate offices and on-the-go frontline teams, it replaces the inefficiency of juggling separate apps by delivering communication, resources, and workflows through a single, consistent experience—accessible anywhere, on any device.
Instead of scattering news, training, documents, schedules, and task lists across multiple systems, MangoApps centralizes them for instant access. Employees can search for answers, contribute updates, join discussions, and complete their work without switching contexts. Intelligent AI Assistants provide fast, role-specific results, while automation features reduce repetitive tasks and help teams focus on high-value work.
With 200+ integrations to popular enterprise systems, MangoApps acts as the launchpad for daily operations while keeping existing tools in place. From onboarding new hires and managing projects to running recognition programs and shift scheduling, the platform adapts to each organization’s unique workflows. Enterprise-grade security—including HITRUST, SOC 2 Type II, and ISO 27001—ensures sensitive data remains fully protected and compliant.
Adoption rates regularly exceed 90%, and organizations consistently report measurable improvements in employee engagement, retention, and productivity. Whether you’re connecting a few hundred staff or coordinating a global workforce of hundreds of thousands, MangoApps bridges the gap between headquarters and the frontline—reducing app sprawl, improving knowledge flow, and fostering a connected culture where every employee has the tools, training, and communication they need to thrive.
-
9
SwipeGuide
SwipeGuide
Empowering frontline success through streamlined guidance and collaboration.
It's time to streamline how individuals work and learn on the frontlines.
SwipeGuide serves as the essential platform for 'how-to' guidance, fostering collaboration and connectivity in large-scale operations. This straightforward tool aims to enhance operational excellence by promoting standardized work and developing frontline skills, all without any hassle (we promise).
✓ Organize instructions, checklists, and essential frontline knowledge to minimize errors and ensure every process operates seamlessly.
✓ Unify up to 50 different methods for achieving the same outcome.
✓ Document enhancements and disseminate data-driven best practices among teams to boost efficiency and support ongoing improvement.
✓ Inspire frontline workers to take charge of skill development and streamline shop floor training through innovative skills management.
→ In essence, SwipeGuide captures the expertise of top performers to eliminate uncertainty for everyone else. Every task executed correctly. Regardless of who performs it. Regardless of the situation.
That's our rhythm—hope you find it appealing! Additionally, we are committed to continuously evolving to meet the needs of frontline teams.
-
10
Vertask
Vertask
Streamline teamwork and elevate productivity with effortless collaboration.
Vertask serves as a comprehensive platform designed to enhance task and team management for organizations. By fostering smooth collaboration and promoting efficient workflows, it empowers teams to reach their goals effortlessly. With its intuitive interface and customizable options, Vertask caters to the distinct requirements of various teams. Whether tackling intricate projects or basic tasks, Vertask ensures that your team remains organized and productive.
Notable Features:
Real-Time Collaboration: Keep your team aligned by sharing task views and receiving instant updates.
User-Friendly Drag-and-Drop functionality enables effortless customization of workflows to fit your team's processes.
Seamless integration with your favorite tools helps optimize your working experience.
Visit Vertask.com to discover how easy teamwork can be. Additionally, the platform's versatility makes it suitable for teams of all sizes, ensuring everyone can benefit from enhanced productivity.
-
11
KnowledgeNet.ai
KnowledgeNet.ai
Transform customer connections with AI-driven insights and opportunities.
Strengthen your customer relationships with KnowledgeNet.ai, a groundbreaking knowledge-sharing platform that harnesses AI to unveil connections you may not have recognized, along with critical insights into your clients and potential customers. This innovative tool not only helps pinpoint opportunities and enables warm introductions but also enhances the effectiveness of each engagement you pursue. By integrating effortlessly with your email, KnowledgeNet.ai equips you with the necessary context to foster dynamic conversations that can lead to successful outcomes. With a thorough overview of key news, your organization’s knowledge repository, connections, meetings, and collaborative resources, you'll gain a noteworthy advantage over competitors. Additionally, KnowledgeNet.ai enhances website information by cross-referencing domains with your internal data, revealing robust connections, new context, and relevant interactions that can propel your business forward. By adopting this transformative tool, you will revolutionize the way you connect with both customers and prospects, paving the way for more fruitful relationships. Your approach to customer engagement will never be the same again!
-
12
ONTEC AI
ONTEC AI
From insight to impact
ONTEC AI empowers enterprises to unlock the full potential of their data with a secure, cutting-edge AI ecosystem. Designed for organizations managing large, complex, and sensitive data, our solutions include a powerful AI platform, custom AI developments, expert consulting, and advanced data engineering. With ONTEC AI, businesses can revolutionize workflows, master knowledge management, and achieve unparalleled precision in enterprise search – all while ensuring GDPR compliance and absolute data sovereignty.
Built for industries where data is mission-critical – such as banking, finance, insurance, publishing, media, and production – ONTEC AI delivers the adaptability and security enterprises demand. Our platform offers transformative features like enterprise search, automated workflows, private GPT, and seamless integration with systems like Confluence and fileshares, enabling businesses to operate smarter and faster.
ONTEC AI’s model-agnostic architecture ensures freedom from vendor lock-in, supporting multiple LLMs for ultimate flexibility and strategic independence. With unmatched accuracy, source traceability, and advanced hallucination suppression, ONTEC AI doesn’t just provide insights – it delivers actionable, reliable intelligence that drives innovation and success.
-
13
BetterDocs
WPDeveloper
Transform your WordPress documentation into an engaging experience!
BetterDocs is an all-in-one documentation plugin and knowledge base tailored for WordPress, aimed at enhancing user experience while minimizing the volume of support inquiries. This plugin empowers users to craft and structure their documentation attractively, ensuring that visitors can effortlessly access the information they seek. With a self-service feature, BetterDocs enables users to discover answers promptly, thereby decreasing the reliance on support staff.
One of the standout attributes of BetterDocs is its array of pre-designed templates, facilitating the swift and efficient creation of WordPress documentation websites. In addition, the plugin boasts a wide range of customization options, allowing users to easily modify the site’s layout to align with their brand identity and aesthetic preferences. Overall, BetterDocs streamlines the management of documentation, presenting it in a more engaging and visually appealing format that benefits both users and site administrators.
-
14
Mozzaik365
Mozzaik365
Transform your collaboration with vibrant, engaging intranet solutions!
Mozzaik365 is an extension for SharePoint Online that enables the creation of vibrant collaborative intranets. It enhances employee engagement by offering dynamic and effective spaces for communication, collaboration, and knowledge management. By harnessing the capabilities of SharePoint Teams and SharePoint, Mozzaik365 truly maximizes the potential of these platforms. This innovative tool transforms the way organizations connect and collaborate internally.
-
15
KnowPro
KnowPro
Transform insights into impactful bids and knowledge-sharing excellence!
Leverage your consulting expertise to enhance bids, generate insightful content, and facilitate knowledge-sharing. KnowPro's advanced AI reviews unstructured project materials, such as PDFs and Excel files, producing clear summaries called "Recollections," which capture essential timelines, workstreams, and insights. These valuable findings are then organized into a searchable knowledge repository accessible to everyone in the firm.
Utilize pertinent examples and evidence from previous projects to enrich your bid proposals, ensuring they are both compelling and efficient, ultimately impressing potential clients. Additionally, develop authoritative whitepapers, industry analyses, and other documents that showcase your sector knowledge and expertise.
Ensure that the lessons learned from projects are made available to all consultants, and consider integrating KnowPro into your Learning Management System or early-career training programs to enhance your employee value proposition and nurture your talent pipeline.
For a firsthand experience, visit our website to explore an interactive demo!
-
16
Knidal
Knidal
Transform knowledge sharing with effortless, no-code AI applications!
Knidal is a groundbreaking no-code platform designed to help businesses and creators effortlessly develop AI-ready knowledge applications. It facilitates the distribution of multimedia content—such as text, images, and videos—through various digital channels, guaranteeing that users can access information seamlessly, whether they are on land, in the air, or at sea. With a strong emphasis on the consistent and reliable sharing of knowledge, Knidal proves to be a flexible solution for any organization.
The platform features instant search capabilities, an intuitive drag-and-drop content management system, offline functionality, and API integrations, all of which enable the creation of customized applications without the need for coding expertise. Furthermore, Knidal offers robust access control options, empowering users to publish content that can be tailored for either private or public audiences. Additionally, it allows for the integration of organizational knowledge into AI systems through precise, API-driven knowledge graphs.
By leveraging Knidal, organizations can equip their teams or clients with state-of-the-art knowledge applications that significantly enhance how information is accessed and shared. Start your journey with Knidal today to transform your knowledge management practices and elevate your organizational efficiency! Experience the difference and see how easy it is to harness the power of AI-ready applications.
-
17
KnowyAI
Smartinfo Logiks
Empower your team with seamless access to knowledge.
KnowyAI is an advanced AI-driven knowledge management platform that enables organizations to build, share, and manage comprehensive knowledge bases covering product documentation, manuals, SOPs, and wiki content. The platform’s intelligent document ingestion supports multiple formats—including PDFs, Word documents, Excel sheets, and wikis—allowing seamless processing of diverse organizational content. Through precise information extraction and indexing, KnowyAI creates a powerful, searchable knowledge base that ensures rapid and accurate retrieval of critical data points. Role-based access control optimizes information delivery by providing employees with content tailored to their specific roles, simplifying training and onboarding. By centralizing knowledge resources, KnowyAI significantly reduces training costs and dependency on dedicated support teams. The platform also addresses document overload by efficiently processing and organizing large volumes of data, making it easier for users to find relevant information. Enhanced security features limit data exposure to only necessary information, minimizing risks of data breaches. KnowyAI fosters a culture of continuous learning and knowledge sharing, empowering employees to upskill quickly and make informed decisions. Its scalable and robust architecture supports enterprises of all sizes and industries. Designed to improve workforce productivity and streamline workflows, KnowyAI is ideal for companies looking to modernize their documentation and training systems with AI-powered solutions.