List of the Top 23 Knowledge Management Software for Google Analytics in 2025

PHPKB serves as a powerful knowledge management software, designed to help organizations effortlessly find, capture, and distribute information among customers, employees, and various stakeholders. By utilizing PHPKB, companies can enhance both employee productivity and customer satisfaction levels significantly. This software boasts distinct features like LDAP compatibility and an open-source codebase, which provide flexibility and adaptability. With multiple administrative levels available, users can easily create web-based content, manage documents, and keep track of version changes. PHPKB facilitates seamless publishing, sharing, and collaboration on knowledge assets, ensuring a streamlined experience. Additionally, it offers a top-notch authoring experience that can be tailored to meet the diverse needs of businesses, whether they are small or large. The efficiency and speed with which PHPKB allows users to share and manage knowledge base content is unparalleled. This software is not just limited to sharing knowledge; it also effectively handles the management of white papers, user manuals, and business processes, while enabling the publication of articles, FAQs, APIs, and other essential information. Ultimately, PHPKB stands out as a comprehensive tool for organizations seeking to enhance their knowledge management practices.

In 2024, LiveAgent stands out as the top-rated help desk software for small and medium-sized businesses, receiving exceptional reviews. With its incredibly fast chat widget, this platform serves more than 150 million users across the globe. LiveAgent is a comprehensive, web-based system that combines live chat and helpdesk functionalities. It harnesses the versatility of a universal email service, live chat, an integrated call center, and a powerful customer portal. With over 175 valuable features—including sophisticated automation tools, customizable rules, and tags—along with more than 195 integrations, LiveAgent caters to diverse business needs. Companies like BMW, Yamaha, Huawei, and Oxford University have chosen LiveAgent to elevate their customer service experience. There’s no need for a credit card; you can begin your free one-month trial today and discover the benefits for yourself. Unlock your customer service potential with LiveAgent and see the difference firsthand.

1) Effortlessly enhance customer satisfaction Coordinate interactions across various platforms Provide prompt and reliable customer support through email, phone, chat, WhatsApp Business, and additional social media channels all from a unified interface. 2) Enhance your support staff's efficiency Minimize time spent on tedious and repetitive tasks by utilizing sophisticated automation rules, allowing for quicker resolution of customer inquiries without the need to expand your team. 3) Facilitate smooth self-service options Empower customers to find solutions independently by creating a branded knowledge hub and providing immediate answers through AI-driven chatbots. 4) Monitor your customer satisfaction goals closely Leverage customizable analytics and reports to assess your team's performance, pinpoint issues before they escalate, and ensure you are aligned with your customer satisfaction targets. Support your team's ability to work remotely without interruptions 1) A user-friendly platform that simplifies the onboarding experience, making it accessible for all users 2) A cloud-based solution that allows support agents to work comfortably from their laptops or mobile devices, ensuring flexibility 3) Over 650 innovative applications available for seamless integration, enabling you to establish comprehensive support workflows that cater to your needs. Additionally, this versatility allows for continuous improvement and adaptation of your customer service strategies.

Zendesk functions as a powerful customer support platform designed to enhance support workflows and elevate the customer experience. It provides a comprehensive set of features, including AI-driven automation, messaging capabilities, live chat options, and customizable workflows, allowing businesses to offer personalized and effective assistance across multiple channels. Additionally, the platform seamlessly integrates with various other applications and delivers real-time analytics, which help organizations make well-informed, data-driven decisions. Suitable for businesses of all sizes—from new startups to large enterprises—Zendesk emphasizes scalability, security, and user satisfaction. By offering such adaptable solutions, it ensures that companies can flexibly modify their customer service strategies to keep pace with changing demands, thereby fostering long-term relationships with their clients. This adaptability is crucial in a fast-evolving market where customer expectations are continually on the rise.

Document360 serves as an intelligent platform for building a comprehensive knowledge base. Equipped with robust AI capabilities and sophisticated tools, it empowers organizations to develop, administer, and disseminate high-quality documentation across various applications effectively. Potential Applications Knowledge Base for Clients and Internal Teams Establish a unified knowledge repository featuring AI-enhanced search capabilities and automatic tagging, ensuring quick access to information and boosting team efficiency. Utilizing analytics enables the identification of content gaps and facilitates optimization. Technical Documentation (Including API Guides) Enhance technical writing with markdown compatibility, version management, and developer-friendly features such as code snippet integration. AI technology plays a crucial role in maintaining the accuracy and relevance of the content produced. Standard Operating Procedures (SOPs) Ensure uniformity in processes across departments with a centralized location for SOPs. The AI-driven system aids in categorizing and suggesting content, simplifying both creation and updates. User Manuals Craft professional-grade manuals with diverse customization features, AI-driven summarization, and localization options, catering to the varying preferences and needs of users. This versatility guarantees that the documentation is not only informative but also accessible to a broader audience.

Experience immediate joy and quick communication with Zoho Desk's integrated Chat widget, enabling rapid responses to customer inquiries. The chat feature embedded within Zoho Desk ensures that you are readily available to assist customers who may struggle to find information in your Help Center. Customers can quickly reach out to your agents for prompt answers and support, enhancing their experience. For more intricate issues, agents have the ability to transform chat discussions into tickets, ensuring proper tracking and resolution. All context from chat interactions is stored, eliminating any potential delays in service. Furthermore, chat tickets can be assigned to your team's reliable specialists, promoting accountability. Zoho Desk also facilitates the delegation of tickets from various channels to designated agents and teams, streamlining workflow and enhancing efficiency, ultimately contributing to customer peace of mind. This seamless integration fosters a more connected relationship between your team and clients.

Consolidate various services and applications into one cohesive ecosystem with Bitrix24: Unlock essential tools for your business. You will find features such as the Activity Stream, Group Chat, Calendars, Workgroups, and a multitude of collaboration resources at your fingertips. Bitrix24 ensures that your projects are not only planned but also executed punctually and efficiently. It is accessible both online and on-premise, with the added bonus of open-source code visibility. Whether you have a large workforce or a small team, it offers effective task management along with time tracking, templates, reminders, reporting, and task dependencies. As the world's most widely used free CRM, with an impressive user base of 12 million and counting, it provides real-time support tools that enhance customer satisfaction and encourage repeat business. Furthermore, anyone can effortlessly design beautiful websites, landing pages, and online stores without needing any coding skills. The package even comes with a complimentary domain name and hosting. Additionally, you have the option to operate Bitrix24 on your own server, giving you further control over your business operations. This flexibility allows for a tailored experience that meets your specific needs.

The ProProfs Knowledge Base is an effective tool for knowledge management that simplifies the creation of searchable online FAQs, thereby improving customer service and reducing the number of support tickets. This platform consolidates access to a diverse range of files, documents, and instructional content, making them accessible across multiple devices and platforms. Organizations can efficiently share vital information to adequately train their sales teams, customer service representatives, and support staff. In addition, it serves as an essential resource for onboarding new hires, helping them to understand company policies and procedures. By significantly increasing productivity, the ProProfs Knowledge Base allows both employees and customers to quickly find the information they need, regardless of when or where they are. This software also reduces the burden of repetitively answering common inquiries, enhancing communication and operational efficiency throughout the organization. Ultimately, it improves overall effectiveness by ensuring that essential knowledge is easily accessible when required, providing a seamless experience for all users. Moreover, the platform's user-friendly interface contributes to a more engaged workforce, fostering a culture of continuous learning and information sharing.

User.com serves as a comprehensive software solution for marketing automation, enabling effective communication with customers while managing relationships efficiently. This all-in-one platform is equipped with a wide array of features, offering powerful tools that cater to sales, marketing, and support needs. Various communication options—including email marketing, mobile push notifications, SMS messaging, and call center integration—ensure a seamless experience for every visitor. Additionally, you can track and analyze all your data in one centralized location, with the ability to customize the display to focus on the key metrics that matter most, facilitating prompt and informed decision-making. By consolidating these functionalities, User.com enhances your capability to engage with customers across multiple channels effectively. Are you prepared to experience these benefits firsthand? Sign up today for a free trial at User.com!

Product Fruits is an intuitive, no-code platform designed to enhance user adoption for web applications, enabling you to effectively onboard users and help them discover the value of your product while steering them towards their pivotal "aha moment." This comprehensive tool encompasses everything necessary to elevate user onboarding for your application, including interactive product tours, guides, walkthroughs, helpful hints, beacons, tooltips, onboarding checklists, in-app announcements, user feedback collection mechanisms, one-click bug reporting, and a built-in help center accessible via a Life Ring Button, along with a knowledge base for further assistance. Our clients have reported significant improvements in conversion rates, a decrease in user churn, and a reduction in support inquiries. Designed with the non-technical user in mind, the Product Fruits editor enables anyone to craft visually appealing onboarding experiences without requiring any coding expertise. We proudly serve SaaS companies across the globe, assisting them in boosting conversions, minimizing churn, and decreasing the volume of support tickets, all while ensuring that you can get started in less than five minutes, with a free trial option available for new users. With its user-friendly interface and powerful features, Product Fruits stands out as an invaluable tool for companies aiming to optimize their user engagement strategies.

The essential tools required for running a thriving online business are available in one place. This user-friendly software encompasses chatbots, email marketing, and marketing automation, making it a comprehensive solution. With Gist’s integrated platform, there’s no need to juggle various subscriptions, streamlining your operations significantly. Your team can focus on understanding customer needs without the hassle of switching between different tools. Features like chatbots, forms, and automated scheduling empower you to qualify more leads efficiently and boost your sales. You can develop complete email marketing campaigns that not only drive traffic but also enhance visitor conversion rates, foster customer retention, and elevate overall conversions. Real-time customer support is facilitated through an automated, collaborative inbox and self-service options, ensuring immediate assistance. By consolidating over eight tools, you can maintain all your products, customer information, email subscribers, and vital data seamlessly in one location, ultimately simplifying your workflow and enhancing productivity. Embracing this platform can lead to significant improvements in your online business operations.

Navigating the complexities of innovation in a large organization can often feel like an insurmountable challenge. The necessity to engage a vast array of stakeholders, consider countless data points, and navigate various hurdles can be overwhelming. To effectively tackle these issues and transform your business, equipping yourself with the right resources is crucial. This is precisely where Qmarkets steps in. Our platform empowers you to establish and oversee intelligent crowdsourcing processes that help pinpoint, assess, and execute the most pertinent ideas, trends, and insights, ultimately providing swift returns on investment for your organization. The Qmarkets Innovation Management Ecosystem is designed to address every facet of innovation, offering tailored software solutions for idea management, continuous improvement, technology scouting, trend management, and innovation portfolio management. With esteemed clients such as Ford, Intel, Coca-Cola, Volkswagen, and UBS, we possess a rich repository of best practices and insights that can guide your organization toward achieving its objectives. No matter the direction you take, our commitment to your success is unwavering, and we will accompany you throughout your entire innovation journey, ensuring you have the support needed to thrive.

Capture all essential details by establishing a collaborative space where you, your users, and your peers can generate and track ideas. This platform features a sophisticated editor designed for focused work, free from interruptions. You can effortlessly integrate external materials like videos, code snippets, and additional content. Maximize your efficiency using convenient keyboard and markdown shortcuts that streamline your workflow. The platform is designed to be fast, secure, and accessible from any location, functioning as a central repository for your team's best practices and innovative concepts. You can work together on drafts and modifications at your own pace, allowing for flexibility without the necessity of real-time communication. Participate in discussions and evaluations of your edits and suggestions with ease. It's crucial to maintain the security and privacy of your documents for both you and your team members. You can keep track of all modifications, review variations, and swiftly reverse mistakes. This collaborative framework not only enhances creativity but also boosts productivity, making it an essential tool for any group aiming for success. Additionally, the platform encourages ongoing feedback and iteration, ensuring that ideas can evolve collaboratively over time.

Archbee serves as a versatile and lightweight documentation tool that enables the creation of product manuals, internal wikis, knowledge repositories, API documentation, developer guides, changelogs, and diagrams all within a single application. By facilitating asynchronous communication among team members, Archbee enhances effectiveness and prepares teams for remote collaboration, boasting one of the most efficient and intelligent editing experiences available in documentation tools. For teams managing complex products or catering to developers, comprehensive product documentation is essential, and Archbee simplifies the process of establishing customized documentation on your own domain, complete with all the necessary features and functionalities. With Archbee, creating and maintaining high-quality documentation has never been more straightforward, making it an invaluable resource for any team looking to streamline their knowledge-sharing processes.

Intellum delivers a comprehensive solution for the world's leading and most rapidly evolving companies, such as Amazon, Google, X (formerly Twitter), Meta, Mailchimp, Gusto, Redbull, Snap Inc., Pinterest, Stripe, Airbnb, and Verizon, focusing on authoring, managing, presenting, tracking, and enhancing educational initiatives for customers, partners, and employees at scale. Our learning management system encompasses all the essential tools needed to design, deliver, oversee, monitor, and refine engaging and tailored educational experiences on a large scale, featuring support for diverse content types, integrated gamification elements, capabilities for both high- and low-stakes certifications, adherence to accessibility guidelines, and robust API along with seamless integrations. With offerings that span from our LMS to social and community learning, user journey monitoring, data insights provision, as well as support for paid courses and certifications, combined with advanced functionalities for content creation, collaboration, and customization, Intellum stands out as an unparalleled all-in-one EdTech solution for businesses. This positions us to meet the evolving educational needs of organizations across various industries effectively.

Unlike isolated systems, we bring together all employee communications and essential tools within a unified platform, which facilitates streamlined work processes. Our mission is to create a harmonious digital workspace for every employee. Currently, the employee experience suffers from fragmentation, characterized by an excess of tools and outdated systems. This challenge is what led us to create MangoApps, a cutting-edge, cloud-based solution that harmonizes communication, content, training, and operations throughout the organization. This endeavor has the potential to significantly boost productivity: for over ten years, we have carefully crafted a robust platform designed to empower organizations of varying sizes to confidently navigate the future. By actively engaging with our customers, we have continuously expanded our offerings to meet their changing needs. As a result, our diverse array of solutions provides the depth and sophistication necessary for your team to excel in today’s fast-paced work landscape. Additionally, our unwavering dedication to ongoing enhancement guarantees that we stay attuned to the evolving requirements of the workplace, ensuring our clients always have the tools they need to succeed. Ultimately, we aim to redefine the way organizations view their digital work environments.

Powell 365 consists of two main components: Powell Intranet, which focuses on enhancing corporate communications and employee engagement, and Powell Teams, designed to optimize Microsoft Teams through improved IT governance and user experience. The platform offers a range of templates that are both customizable and immediately available for use, enabling organizations to enhance their communication, collaboration, and overall business processes within a hybrid work environment. As a Digital Workplace solution built on Microsoft 365, Powell 365 is compatible with third-party cloud services, ensuring that users can fully leverage their Microsoft 365 investments for an optimized digital work experience. With a seamless integration of ready-to-use templates, Powell 365 effectively connects the Intranet and Microsoft Teams, allowing for streamlined workflows. Installation is straightforward, and customization options are plentiful, catering to various organizational needs. Additionally, Powell 365 facilitates the digital transformation of business processes, such as streamlining employee onboarding and managing sales RFPs, ultimately enhancing operational efficiency.

Utilize our browser extension to extract meaningful insights from any source and effortlessly share them with your team for better collaboration. This tool helps to keep everyone synchronized on projects, significantly reducing the time wasted on repetitive research by leveraging the collective expertise within your team. Avoid the risk of your hard work becoming lost among spreadsheets or slide decks by using Avrio, which provides essential features for highlighting your findings and discovering new ways to advance your research and analysis. You can save insights directly to websites, integrate them in various platforms, and automate email notifications, among other functionalities. With everything consolidated in one easily accessible location, you can gather all your qualitative and quantitative research seamlessly. Our dynamic search feature not only tailors results based on your usage but also ensures that your insights remain current through validation and automated expiration. This commitment to keeping your team's insights relevant and easily retrievable fosters an environment of continuous improvement and informed decision-making. As a result, your projects can thrive through enhanced communication and an organized approach to research sharing.

Are you seeking targeted feedback? Our Forum offers a structured environment for your clients to interact with you and one another constructively. Our data indicates that this method can greatly increase customer engagement, extract essential insights, optimize your processes, and enhance your brand presence. You can effectively oversee customer conversations by converting them into support tickets. Moreover, all incoming emails can be transformed into tickets, enabling you to prioritize, classify, and delegate them to the right team members. For easy access and to address recurring challenges, keep your solutions, alternative strategies, and best practices in your Treasure Box. This will assist your support team in enhancing response times and overall productivity. Every client merits your attention and care. With Live Chat, you will be ready to support customers when they need it most, nurturing their loyalty and transforming them into committed supporters. Furthermore, by enabling swift resolutions, you can cultivate a more enjoyable experience that encourages customers to return time and again, ultimately strengthening your customer relationships. Establishing this level of engagement can lead to a lasting partnership with your clientele.

This comprehensive platform for social interaction, collaboration, and intranet functions is tailored for organizations utilizing Google's G Suite. It merges features of an intranet with social networking and collaborative tools to create a cohesive solution. Happeo serves over 300,000 users globally, facilitating enhanced employee engagement. Recognized for its intuitive design, exceptional workplace integrations, and overall user experience, it has received multiple accolades. Such recognition highlights its significance in fostering communication and collaboration within businesses.

Centralpoint has been recognized by Gartner's Magic Quadrant as a key player in the Digital Experience Platform space, serving over 350 clients globally while extending its capabilities beyond traditional Enterprise Content Management. It provides secure user authentication through various methods such as AD/SAML/OpenID and oAuth, enabling self-service interactions for all users. Centralpoint excels in automatically aggregating data from multiple sources and applying sophisticated metadata management according to your specific rules, thus facilitating genuine Knowledge Management. This functionality empowers users to search and connect diverse datasets from any location. Additionally, Centralpoint's Module Gallery stands out as the most comprehensive option available, offering flexibility for installation in both on-premise and cloud environments. Explore our offerings for Automating Metadata and Retention Policy Management to enhance your organizational efficiency. We also provide innovative solutions that streamline the integration of varied data, leveraging the advantages of AI (Artificial Intelligence). Frequently regarded as a practical alternative to SharePoint, Centralpoint not only simplifies migration tools but also delivers secure portal solutions tailored for public websites, intranets, member areas, and extranets. With its extensive features, Centralpoint continues to redefine how organizations manage and utilize their digital experiences.

Our site search solution is designed to empower you with a straightforward setup and ready-to-use features, while also granting you complete control over your search results. Begin enhancing your business today with a robust site search that meets high standards of quality. Cludo caters to both marketers and webmasters, making it an accessible tool for all. It boasts essential features such as autocomplete functionality, smart 404 pages, time-sensitive promotional banners, and much more, ensuring you have full command over your site search experience. It’s time to expect more than just basic search capabilities. Cludo offers an intuitive dashboard packed with detailed analytics, allowing you to make informed content decisions based on actual user queries. By leveraging these insights, you can significantly boost conversions and extend user engagement on your site. This comprehensive approach to site search not only enhances user experience but also drives overall business growth.

Thought Industries stands out as the most reliable B2B customer education platform globally. Tailored for software enterprises, consulting agencies, associations, and CEU providers, it offers captivating educational experiences for your desired audience. Beyond merely serving as a learning management system, Thought Industries empowers organizations to develop, personalize, distribute, and profit from branded online courses aimed at both professionals and consumers alike. This versatility makes it an invaluable tool for enhancing customer engagement and knowledge retention across various industries.