Universal Knowledge by KPSOL is a SaaS Knowledge Management System that helps organizations capture, manage, and share trusted knowledge from a single source of truth.
It combines powerful enterprise search, intuitive content authoring, collaborative workflows, and analytics to ensure employees and customer-facing teams can quickly find accurate, up-to-date information.
In the age of AI, Knowledge Management is more important than ever. AI is only as effective as the quality of the knowledge it can access. Universal Knowledge provides the trusted, governed content needed to power reliable AI search, assistants and automation while reducing misinformation and improving compliance.
Available as a standalone platform or integrated via comprehensive APIs, Universal Knowledge improves productivity, enhances customer experiences, and reduces operational costs.
SaaS deployments are in the region customers choose, to maintain data sovereignty.
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Zendesk functions as a powerful customer support platform designed to enhance support workflows and elevate the customer experience. It provides a comprehensive set of features, including AI-driven automation, messaging capabilities, live chat options, and customizable workflows, allowing businesses to offer personalized and effective assistance across multiple channels. Additionally, the platform seamlessly integrates with various other applications and delivers real-time analytics, which help organizations make well-informed, data-driven decisions. Suitable for businesses of all sizes—from new startups to large enterprises—Zendesk emphasizes scalability, security, and user satisfaction. By offering such adaptable solutions, it ensures that companies can flexibly modify their customer service strategies to keep pace with changing demands, thereby fostering long-term relationships with their clients. This adaptability is crucial in a fast-evolving market where customer expectations are continually on the rise.
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Discuss.io
Discuss.io is an innovative platform designed to help international brands and agencies efficiently plan, conduct, and disseminate qualitative research discussions on a large scale. Our services support enterprise market researchers, UX professionals, product managers, sales teams, and brand managers in enhancing consumer engagement and optimizing their workflows. Notable features encompass live video interviews, mobile screen sharing, interactive whiteboards, and advanced tagging capabilities. Users can swiftly generate highlight reels that capture important moments, saving them valuable time spent on video review. Additionally, we provide an extensive array of market research services, such as moderation, human translation, recruitment, and program management available through our marketplace, ensuring comprehensive support for all research needs. By leveraging our platform, teams can foster deeper insights into consumer behavior and preferences.
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Over the Shoulder
The Over the Shoulder platform was created to grant qualitative researchers and those seeking insights an unmatched view into the daily lives, truths, and experiences of their target consumers, allowing for the extraction of more significant consumer insights. Our goal is to enable our partners to carry out the highest quality smartphone qualitative studies while making the entire process notably easy to navigate. In contrast to other online research platforms, Over the Shoulder, a branch of 20|20 Research and part of the Schlesinger Group family, was specifically designed for smartphones, yielding unique insights that other platforms may not deliver. Furthermore, when integrated with the diverse research offerings from 20|20 and the Schlesinger Group, Over the Shoulder significantly enriches the insights that can be gathered. We offer a broad spectrum of qualitative, quantitative, and recruiting services, all conveniently accessible from a single location. Developed from scratch by passionate qualitative specialists, Over the Shoulder distinctly differentiates itself within the research arena. This unique approach guarantees that our clients receive insights that are not only tailored but also actionable and relevant to their needs. Ultimately, this dedication to quality and user experience positions Over the Shoulder as a leader in the field of qualitative research.
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