What is Universal Knowledge ?

Universal Knowledge by KPSOL is a SaaS Knowledge Management System that helps organizations capture, manage, and share trusted knowledge from a single source of truth.

It combines powerful enterprise search, intuitive content authoring, collaborative workflows, and analytics to ensure employees and customer-facing teams can quickly find accurate, up-to-date information.

In the age of AI, Knowledge Management is more important than ever. AI is only as effective as the quality of the knowledge it can access. Universal Knowledge provides the trusted, governed content needed to power reliable AI search, assistants and automation while reducing misinformation and improving compliance.

Available as a standalone platform or integrated via comprehensive APIs, Universal Knowledge improves productivity, enhances customer experiences, and reduces operational costs.

SaaS deployments are in the region customers choose, to maintain data sovereignty.

Pricing

Price Starts At:
$12.00/month/user
Price Overview:
Universal Knowledge is priced based on the number of named or concurrent users, or a combination of both of these.
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, Universal Knowledge provides an API
All Universal Knowledge Integrations

Screenshots and Video

Play Video Configurable Team Layouts Usage Analytics Search shows answers embedded in long documents Document information such as th number of times used and liked, last time updated etc provides trust to users that the document is used and updated Visual representation of knowledge base structure using drag and drop to manage relationships between topics and teams Ability to leverage content from fileshares, websites and cloud sources of information

Company Facts

Company Name:
Knowledge Powered Solutions Ltd
Date Founded:
2004
Company Location:
United Kingdom
Company Website:
www.kpsol.com
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Product Details

Deployment
SaaS
Windows
Linux
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Video Library
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Nonprofit
Government
Startup
Supported Languages
Danish
Dutch
English
French
German
Italian
Norwegian
Portuguese
Spanish
Swedish

Universal Knowledge Categories and Features

Knowledge Management Software

KPSOL is an innovative SaaS platform focused on Knowledge Management, aimed at empowering organizations to efficiently capture, manage, share, and locate information. Our adaptable software serves as a centralized repository for standard operating procedures, policies, workflows, guides, and other critical business data, enabling teams to enhance their productivity and provide superior customer experiences. Equipped with features like intelligent search capabilities, structured content development, decision-making frameworks, version management, approval processes, analytics, and insights into knowledge gaps, KPSOL simplifies the maintenance of accurate, accessible, and compliant business knowledge. The platform facilitates Employee Knowledge Sharing, Customer Service Knowledge Management, support for contact centers, IT service management, and self-service options. KPSOL seamlessly integrates with a variety of existing systems and repositories, such as SharePoint, cloud storage solutions, CRM, CX, and ITSM platforms, offering a cohesive approach to organizational knowledge access.

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Document Management Software

Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control

Contact Center Knowledge Base Software

KPSOL is an advanced Knowledge Management Platform tailored for Contact Centres, specifically designed to assist agents in swiftly locating pertinent information, thereby enhancing the speed and precision of customer service. Our platform serves as a comprehensive, searchable repository for customer service teams, consolidating essential resources such as policies, procedures, FAQs, scripts, guides, and intricate workflows. Featuring intelligent search capabilities, including answer-level and natural language processing, agents can quickly access relevant information without the hassle of sifting through numerous systems or documents. Tools like decision trees, structured content, governance measures, analytics, and knowledge gap assessments work together to maintain the accuracy, consistency, and currency of the information provided. KPSOL seamlessly integrates with various platforms, including CRM systems, contact centres, live chat solutions, ticketing systems, and self-service applications, enabling agents to retrieve knowledge effortlessly within their established workflows. This results in improved First Contact Resolution (FCR), reduced Average Handling Time (AHT), expedited agent training, and a uniform customer experience.

AI Knowledge Base Software

Universal Knowledge Customer Reviews

Write a Review
  • Reviewer Name: Kathy A.
    Position: Knowlegebase Coordinator
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Excellent product

    Date: Sep 21 2021
    Summary

    One of the best knowledge management products out there! I highly recommend this product. Easy to use.

    Positive

    This product is very user friendly. The newest version is very easy to manage, especially for someone who does not have a technical background. Also the Customer Service is outstanding. I highly recommend this product.

    Negative

    None. i absolutely love this product and would highly recommend it.

    Read More...
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