List of the Top 25 Knowledge Management Software for Google Workspace in 2025

Numerous organizations and countless team members rely on Axero's intranet software for effective communication, collaboration on projects, task and event management, content organization, and fostering their workplace culture. This platform has become essential for enhancing productivity and engagement within the workplace.

An all-encompassing, highly adaptable software solution for customer support and feedback is offered in both SaaS and on-premise formats. - Community Feedback Tool This feature enables you to gather, categorize, and oversee customer feedback and feature suggestions. With intelligent voting and commenting mechanisms, valuable insights are generated that can inform the creation of product development strategies. Additionally, comprehensive analytics and insightful reports allow for the evaluation of your support team's effectiveness and the analysis of customer experiences. - Ticketing Help Desk The robust ticket management system allows for the handling of tickets through customizable statuses, tasks, private notes, comments, and reports, along with Kanban Boards. Advanced automation and notification parameters not only streamline the workload for your support team but also contribute to significant cost savings. Moreover, this integrated system ensures that you can efficiently address customer concerns while enhancing overall service quality.

PixelMixer offers a seamless solution for summarizing your meeting recordings, identifying key action items, and sharing essential team highlights, among various other features. By automatically pinpointing takeaways, it allows teams to concentrate on what truly matters—accomplishing their tasks efficiently. This tool effectively captures and categorizes significant information exchanged during meetings, ensuring that even those who were unable to participate can access these crucial details later on. • Meeting Summarization and Action Items - Promote transparency and responsibility • Chapter and Topic Detection - Access information swiftly • Slack and IM Notifications - Enhance real-time teamwork • Trending Topics - Keep yourself updated • Knowledge Graph - Tailored relevance for users As a cloud-based service, PixelMixer is accessible through any browser or mobile device. Additionally, it integrates smoothly with popular platforms like Zoom, Webex, RingCentral, Google Meet, Teams, and Slack, further enhancing its usability across different environments.

1) Effortlessly enhance customer satisfaction Coordinate interactions across various platforms Provide prompt and reliable customer support through email, phone, chat, WhatsApp Business, and additional social media channels all from a unified interface. 2) Enhance your support staff's efficiency Minimize time spent on tedious and repetitive tasks by utilizing sophisticated automation rules, allowing for quicker resolution of customer inquiries without the need to expand your team. 3) Facilitate smooth self-service options Empower customers to find solutions independently by creating a branded knowledge hub and providing immediate answers through AI-driven chatbots. 4) Monitor your customer satisfaction goals closely Leverage customizable analytics and reports to assess your team's performance, pinpoint issues before they escalate, and ensure you are aligned with your customer satisfaction targets. Support your team's ability to work remotely without interruptions 1) A user-friendly platform that simplifies the onboarding experience, making it accessible for all users 2) A cloud-based solution that allows support agents to work comfortably from their laptops or mobile devices, ensuring flexibility 3) Over 650 innovative applications available for seamless integration, enabling you to establish comprehensive support workflows that cater to your needs. Additionally, this versatility allows for continuous improvement and adaptation of your customer service strategies.

Facilitating secure collaboration with anyone, anywhere, and on any device is our utmost priority, ensuring the protection of your cloud files. We have implemented state-of-the-art security measures, proactive threat detection, and comprehensive information governance. Additionally, we understand that your requirements extend beyond just these security features. Need strict data privacy? Absolutely, we’ve got you covered. Collaboration is crucial for your business, encompassing customers, partners, vendors, and team members alike. When everyone can seamlessly work together on essential content, it eliminates the frustration of file sharing. You deserve peace of mind knowing that your data remains secure. Relying on laborious, manual processes daily is inefficient and time-consuming. We empower users to automate essential workflows, such as HR onboarding and contract management, to enhance productivity. This acceleration of workflows allows you to allocate more time to what truly matters most in your business operations. Embracing this efficiency can transform how your team collaborates and innovates.

Experience immediate joy and quick communication with Zoho Desk's integrated Chat widget, enabling rapid responses to customer inquiries. The chat feature embedded within Zoho Desk ensures that you are readily available to assist customers who may struggle to find information in your Help Center. Customers can quickly reach out to your agents for prompt answers and support, enhancing their experience. For more intricate issues, agents have the ability to transform chat discussions into tickets, ensuring proper tracking and resolution. All context from chat interactions is stored, eliminating any potential delays in service. Furthermore, chat tickets can be assigned to your team's reliable specialists, promoting accountability. Zoho Desk also facilitates the delegation of tickets from various channels to designated agents and teams, streamlining workflow and enhancing efficiency, ultimately contributing to customer peace of mind. This seamless integration fosters a more connected relationship between your team and clients.

Atlassian's Confluence is a prominent tool for content collaboration designed for contemporary teams. It facilitates teamwork by enabling users to create, share, and manage projects all within a centralized platform. Additionally, the software allows for the efficient publication and retrieval of company information while helping teams document, organize, and expand their collective knowledge. With its mobile capability, Confluence ensures that team members can stay connected, provide feedback, and monitor progress from anywhere, enhancing overall productivity and communication. This versatility makes it an essential asset for any organization looking to streamline collaboration.

Help Scout is a cloud-based customer support software that enables businesses to impress their clients and deliver outstanding service. This tool is ideal for organizations of any size and facilitates tailored assistance for users. It includes collaborative tools that ensure team members stay aligned, automated processes, and top-notch analytics for performance tracking. Additionally, Help Scout offers a built-in knowledge base and a powerful API for developers. Integration with live chat and voicemail services, including Olark and Snap Engage, enhances its functionality and user experience. Overall, Help Scout streamlines support operations, making it a valuable asset for any customer-focused business.

User.com serves as a comprehensive software solution for marketing automation, enabling effective communication with customers while managing relationships efficiently. This all-in-one platform is equipped with a wide array of features, offering powerful tools that cater to sales, marketing, and support needs. Various communication options—including email marketing, mobile push notifications, SMS messaging, and call center integration—ensure a seamless experience for every visitor. Additionally, you can track and analyze all your data in one centralized location, with the ability to customize the display to focus on the key metrics that matter most, facilitating prompt and informed decision-making. By consolidating these functionalities, User.com enhances your capability to engage with customers across multiple channels effectively. Are you prepared to experience these benefits firsthand? Sign up today for a free trial at User.com!

ThoughtFarmer stands out as a premier provider of intranet solutions, effectively uniting individuals, teams, and innovative ideas within organizations globally. Its platform is utilized by a diverse range of companies around the world, enhancing communication, knowledge sharing, and collaboration despite physical distances. Notably, ThoughtFarmer is particularly adept at fostering engagement among remote employees, ensuring they feel connected and involved. It seamlessly integrates with essential business applications such as Slack, Microsoft, and Google, which helps maintain productivity among distributed teams. Additionally, the platform offers real-time updates, collaborative online environments, and a nurturing space where businesses can flourish and grow. In this way, ThoughtFarmer not only supports organizational efficiency but also strengthens team dynamics across various locations.

Igloo Digital Workplace allows you to unify all your applications to enhance your digital workspace experience. With Igloo, employees can conveniently access all necessary tools from one location. It integrates effortlessly with your essential business platforms and applications. As a frontrunner in digital workplace solutions, Igloo empowers organizations to evolve their intranets into engaging digital hubs that foster communication, knowledge sharing, collaboration, and a strong company culture. Every solution offered by Igloo is accessible from any location, completely cloud-based, and optimized for mobile use. Additionally, it seamlessly connects with the key enterprise systems and cloud applications utilized by your organization. By consolidating all information, Igloo serves as a reliable source of truth, promoting a more productive and engaged workforce while also enhancing overall organizational efficiency. This capability ultimately leads to improved employee satisfaction and performance across various departments.

Digitile enhances the efficiency of employee workflows and boosts productivity through the automatic tagging of information. This feature enables users to swiftly locate the accurate version of a document, no matter its storage location. Additionally, it facilitates document management by enabling the creation and organization of a cohesive taxonomy for digital assets across platforms like Google Drive, Dropbox, and various other cloud applications. As a result, employees can spend less time searching for files and more time focusing on their core tasks.

HappyFox is a cloud-based customer support management platform designed to help businesses of any size improve their customer satisfaction. With a fully customizable interface that is compatible with mobile devices and supports various languages, HappyFox allows users to easily integrate with their favorite third-party applications. This platform stands out as a prime example of high-quality software in the customer support industry. Moreover, its versatility and user-friendly features make it an attractive choice for organizations looking to elevate their customer service experience.

Navigating the complexities of innovation in a large organization can often feel like an insurmountable challenge. The necessity to engage a vast array of stakeholders, consider countless data points, and navigate various hurdles can be overwhelming. To effectively tackle these issues and transform your business, equipping yourself with the right resources is crucial. This is precisely where Qmarkets steps in. Our platform empowers you to establish and oversee intelligent crowdsourcing processes that help pinpoint, assess, and execute the most pertinent ideas, trends, and insights, ultimately providing swift returns on investment for your organization. The Qmarkets Innovation Management Ecosystem is designed to address every facet of innovation, offering tailored software solutions for idea management, continuous improvement, technology scouting, trend management, and innovation portfolio management. With esteemed clients such as Ford, Intel, Coca-Cola, Volkswagen, and UBS, we possess a rich repository of best practices and insights that can guide your organization toward achieving its objectives. No matter the direction you take, our commitment to your success is unwavering, and we will accompany you throughout your entire innovation journey, ensuring you have the support needed to thrive.

Learn Amp serves as a comprehensive hub for people development by integrating learning, community engagement, and talent growth to enhance overall performance. It empowers contemporary organizations to harmonize people-centered and organization-centered learning while ensuring that individual growth aligns with broader collective objectives. However, relying solely on technology is not a cure-all solution. By offering software with a service (SwaS), we provide expert coaching and advisory support that complements our platform. This consultative strategy has resulted in an impressive 96% retention rate among satisfied clients. We invite you to connect with us to explore how you can join innovative companies like Metro Bank, GAIL's Bakery, and Specsavers in streamlining and upgrading their technology systems with Learn Amp. Together, we can create a more effective approach to people development that fosters both individual and organizational success.

Jamespot stands out as the leading French cloud software tailored for the collaboration and communication requirements of businesses, regardless of their size, whether it be at the team or organizational level. 1. Customized interface Jamespot offers the flexibility to be tailored specifically to your individual needs. 2. Extensive options available With a collection of 100 native and partner applications, Jamespot covers all your collaboration necessities and can seamlessly integrate with O365, GSuite, and a variety of other platforms through our open API. 3. Mobile accessibility You can stay connected on the go with the Jamespot mobile application, ensuring that you can manage your platform from anywhere. 4. Fully secure French solution All your data is securely stored in France, adhering strictly to GDPR regulations, and we are even certified for hosting health-related data. 5. Swift deployment process If you're short on time, our team is dedicated to adapting to your schedule during the deployment phase, whether it takes just a few days or stretches over several weeks. 6. Exceptional customer support We pride ourselves on providing outstanding customer service, ensuring that you always have the help you need as you navigate through using our platform.

SAP Litmos is a cloud-based software solution designed for e-learning, commonly known as a learning management system (LMS). This cutting-edge LMS aims to boost learner engagement by offering outstanding user experiences that can be accessed anytime and on any device. Users of SAP Litmos can create courses and learning paths utilizing a variety of multimedia formats, including video, audio, text, and surveys, all of which are compatible with SCORM, Tin Can, or AICC standards. This robust LMS provides training professionals with the essential tools to manage their entire training efforts from a single, secure platform. By incorporating virtual, classroom, mobile, and social learning methods, SAP Litmos encourages collaboration among various teams, such as training departments, sales leaders, compliance managers, and human resources, enabling the creation, global distribution, and monitoring of online training programs, in addition to managing instructor-led sessions. The system simplifies tasks that were once labor-intensive, allowing teams to focus on ensuring that training aligns with the organization’s strategic objectives. This focus not only enhances the effectiveness of training initiatives but also promotes a culture of ongoing improvement and development within the organization. Overall, SAP Litmos stands out as a versatile platform that adapts to the evolving needs of modern training environments.

Transform your Google Drive folders into a swift and easily navigable wiki tailored for you and your team. By converting your current Google Drive files and folders, you can create a sleek wiki that offers thorough full-text search capabilities for all your resources. Within Google Drive, you can effortlessly edit and collaborate on wiki entries without needing to change platforms, which helps maintain productivity. You can choose to make your wiki accessible to anyone or limit access to specific individuals and groups, providing flexibility in collaboration. Furthermore, you have the ability to customize your wiki's domain, logo, color scheme, and overall design to reflect your preferences. Kbee emphasizes SEO, automatically generating essential meta tags, sitemaps, and robots.txt files to ensure visibility. The articles in your wiki are built as static pages and served through a content delivery network (CDN), significantly boosting search engine optimization. Despite these advantages, we faced difficulties with collaboration within the tool itself, which often led to a frustrating cycle of developing content in Drive only to go through the laborious process of transferring that information to our help center. This inefficiency became a source of exhaustion for both of us, prompting us to actively search for a more streamlined solution that would alleviate these pain points. Ultimately, our continuous quest for improvement became a shared objective that drove our efforts in optimizing the wiki experience.

Bloomfire stands out as a frontrunner in the realm of knowledge engagement. Our innovative platform facilitates connections among individuals and teams, ensuring they have access to the essential information required for their professional success. By utilizing our cloud-based solution, users can tap into a wealth of shared knowledge, fostering an environment where the collective intelligence of their organizations can thrive, all from a single, easily searchable hub. This centralized approach not only enhances collaboration but also streamlines the flow of information across various departments.

Gluu serves as a platform designed to enhance process success, fostering teamwork while streamlining business operations. Organizations can leverage Gluu to utilize three integrated products within a single platform, simplifying the understanding, implementation, and enhancement of various tasks and processes. This versatility allows businesses to optimize numerous operational areas, including compliance, auditing, knowledge sharing, risk management, and ongoing improvement initiatives. By using Gluu, companies can effectively address challenges and drive better outcomes in their workflows.

Opentute is a versatile cloud-based mobile application designed for educational purposes that organizations can utilize. Its intuitive Learning Management System enables users to swiftly develop and distribute online courses to both clients and employees. You can personalize your eLearning platform with features such as Newsfeed updates, instant messaging, chat functions, groups, channels, email broadcasts, and, most crucially, captivating online courses. Available in both App and Desktop formats, it supports SCORM modules, videos, slides, and quizzes for a comprehensive learning experience. Additionally, Opentute seamlessly connects with various platforms including Google, LinkedIn, Facebook, Stripe, Survey Monkey, and Arlo, enhancing its functionality and integration capabilities. This makes it a robust solution for businesses aiming to streamline their training processes and engage their audience effectively.

Rapidly expanding businesses have the opportunity to enhance collaboration within their teams. Twine serves as an innovative communication platform designed for contemporary work environments. With applications like Knowledge, News & Broadcast, and Wellbeing, you can seamlessly connect your team members, resources, and creative ideas in a centralized hub. Moreover, it integrates smoothly with your existing systems, allowing sign-on through Okta or Active Directory, along with file retrieval from Dropbox, Google, Box, and a variety of other functionalities. Its modular design empowers you to select the specific features you require, enabling you to construct your perfect digital workspace. For a visual overview of its capabilities, be sure to watch the promotional video available here: https://www.twineapp.com/feature-video. This tool not only fosters communication but also enhances productivity and engagement across your organization.

Leverage the combined knowledge of your group using Slab, an intuitive and scalable wiki that removes obstacles to effective knowledge sharing. It enables your team to retrieve essential information exactly when it's necessary. With Slab, you can efficiently oversee your knowledge base, allowing you to highlight crucial content at the top for easy access. Additionally, posts can be organized into categories, guiding your colleagues on which resources to prioritize and their relevant timelines. The straightforward WYSIWYG editor resembles the familiarity of Google Docs, ensuring that everyone has a seamless experience. Furthermore, Slab differentiates itself with its real-time collaboration feature, which prevents any unintended overwrites, even when multiple users save changes at the same time. Its fast and accurate search capabilities streamline the task of locating information, extending across your various integrations to eliminate the need for multiple tabs. Slab also integrates seamlessly with the tools essential for your product development, enabling you to link to other applications directly within a post and access in-depth insights without leaving the platform. This holistic approach not only boosts productivity but also cultivates a more interconnected and knowledgeable team environment, enhancing overall collaboration and efficiency.

Knowliah stands at the forefront of AI-powered software solutions tailored for Enterprise Legal Management (ELM). Our state-of-the-art platform empowers legal departments across various sizes to effectively capture, organize, and deliver essential information. Designed with modularity in mind, our system enhances vital legal processes including Contract Lifecycle Management (CLM), Matter & Spend Management, Litigation Management, Entity Management, and Third Party Risk & Compliance Management. Additionally, our platform boasts sophisticated analysis and reporting functionalities, equipping businesses with the ability to uncover potential opportunities and mitigate risks. By leveraging Knowliah, you can refine your legal operations and maintain a competitive edge in the dynamic legal sector. The user-friendly interface can be customized to fit your individual requirements, and our comprehensive security and privacy measures ensure your information remains protected. Whether you represent a small enterprise or a large organization, Knowliah's ELM & CLM solutions help you demonstrate your business's true worth. In addition to this, our offerings have been acknowledged by prominent industry authorities such as Gartner and Forrester in their recent evaluations, further solidifying our reputation in the marketplace. Ultimately, choosing Knowliah means investing in a future where your legal operations are not only efficient but also strategically advantageous.

As businesses grow, they frequently find themselves accumulating and organizing team insights in a chaotic fashion. This knowledge often ends up dispersed among numerous documents, spreadsheets, old wikis, email threads, and chat applications. AllAnswered provides a cohesive solution that allows your team to easily find all the necessary information. Preserving mentorship and institutional knowledge is crucial for the ongoing success of any organization. Documenting the skills and expertise of your key team members ensures that everyone can take advantage of these best practices. By creating a customized Questions & Answers portal, you help safeguard valuable team insights and prevent the redundancy of reinventing the wheel. Relying on outdated document systems may lead to significant mistakes if someone acts on incorrect information. A knowledge base becomes ineffective if it cannot be trusted for precision. AllAnswered offers your team a modern Wiki editor along with an integrated workflow, making it easier to maintain an up-to-date and trustworthy knowledge base. In this manner, your organization can cultivate a culture that promotes learning and ongoing enhancement, keeping everyone informed and in sync. Furthermore, a well-maintained knowledge repository can also enhance collaboration and innovation within the team.