What is HappyFox?

HappyFox is a cloud-based customer support management platform designed to help businesses of any size improve their customer satisfaction. With a fully customizable interface that is compatible with mobile devices and supports various languages, HappyFox allows users to easily integrate with their favorite third-party applications. This platform stands out as a prime example of high-quality software in the customer support industry. Moreover, its versatility and user-friendly features make it an attractive choice for organizations looking to elevate their customer service experience.

Pricing

Price Starts At:
$9/agent/month
Price Overview:
Annual Pricing:

Basic: $9/agent/month
Team: $49/agent/month
Pro: $99/agent/month
Enterprise PRO: Contact us

Monthly Pricing:

Basic: $14/agent/month
Team: $69/agent/month
Pro: $119/agent/month
Enterprise PRO: Contact us

Unlimited Agents (Annual):

Growth: $1,999/month
Scale: $3,999/month
Scale Plus: $5,999/month
Ultimate: Contact us
Free Trial Offered?:
Yes

Integrations

All HappyFox Integrations
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Screenshots and Video

HappyFox-NewOrder

HappyFox-NewOrder

HappyFox-NewOrder HappyFox-PendingTickets HappyFox-Reports

Company Facts

Company Name:
HappyFox
Date Founded:
2012
Company Location:
United States
Company Website:
www.happyfox.com

Product Details

Deployment
SaaS
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

HappyFox Categories and Features

Service Request Management Software

Service Desk Software

Live Chat Software

Knowledge Management Software

Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Issue Tracking Software

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Task Management

ITSM Software

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Email Parser Software

Customer Service Software

Alerts / Escalation
Knowledge Base
Live Chat
Self Service Portal
Surveys & Feedback
Workflow Management

Complaint Management Software

Case Management
Complaint Classification
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Chatbot Software

AI Customer Support Agents

AI Customer Service Software

More HappyFox Categories

HappyFox Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: Sales and Marketing Manager
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Reliable Multi-Channel Help Desk

    Date: Nov 11 2022
    Summary

    I liked how HappyFox helped us to combine different support channels into one place. Its report gives data about customer feelings and supports representative accomplishment. Overall, I suggest HappyFox if are searching for a helpdesk tool that can generate tickets, has Omnichannel ability, shares reports and integration with Salesforce.

    Positive

    HappyFox has the ability to create tickets according to the problem and it auto-redirects to the department. Its user interface makes it incredibly easy to onboard. You can create feedback surveys and send them after the user's problem is resolved. Integration with Salesforce. Predesigned self-service, FAQ page

    Negative

    Its chatbot is very less capable. Doesn't gives a satisfactory response.

    Read More...
  • Reviewer Name: Ramesh S.
    Position: Senior Technical Support
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    International Customer helpdesk

    Date: Jul 19 2020
    Summary

    HappyFox gives us a seamless experience to maintain a great help desk platform for our customers. It's a very powerful and easy to do our daily help support. Analysts are accurate.

    Positive

    #1- Helpdesk metrics give strong gathered data to analyze.
    #2- Customer supports is very easy with this help desk.
    #3- Connect with international customers with this platform.

    Negative

    #1- We had an overall positive experience with it.

    Read More...
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