List of the Top 25 NPS Software for Stackreaction in 2026

An all-in-one platform designed for managing omni-channel experiences goes beyond simple surveys. Elevate your experience management initiatives with this comprehensive solution that integrates all touchpoints into a seamless omni-channel approach, consolidating data for efficient analysis. You can create tailored email surveys that not only increase open rates but also allow customization of the subject line, body text, and sender email address. Enhance your branding by white-labeling your emails for a consistent look and feel. To gather feedback effortlessly, distribute a scannable QR code that respondents can easily access to participate in your survey. Generate several distinct survey links to facilitate sharing, which can be monitored to assess their performance effectively. With the option to white-label your surveys using a custom domain, your brand identity remains intact throughout the survey process. Additionally, you can engage customers directly by embedding surveys on your website, whether as a popup card, chatbot, or inline element. Our mobile SDK further simplifies the process, enabling you to quickly design surveys and gather valuable insights on the go. This flexibility ensures you can adapt your approach based on various customer interactions and preferences.

With the trust of over 25 million users globally, Jotform serves as a comprehensive platform that enhances data gathering, automates workflows, and facilitates online sales without requiring any coding skills. Utilizing Jotform’s intuitive drag-and-drop Form Builder, companies can easily design personalized forms and surveys to gather leads, contact details, payments, appointments, and e-signatures. Users can select from a library of more than 10,000 templates tailored for various purposes, such as feedback forms or event registrations, or opt to create their own unique forms from the ground up. The platform’s sophisticated features, including conditional logic, autoresponders, and compatibility with over 200 integrations, significantly optimize operational processes. Moreover, Jotform's AI-driven Agents provide immediate customer support by assisting users during the form submission journey, addressing inquiries, and ensuring a seamless experience, which minimizes the reliance on manual support. With the addition of Jotform’s Store Builder, businesses can establish an online storefront to market products, services, and subscriptions, as well as collect donations and process payments through a wide array of over 30 payment gateways. Furthermore, tools like the Approvals feature, PDF Editor, and Report Builder empower organizations to convert gathered data into insightful actions and streamline workflows for enhanced productivity. This multifaceted approach makes Jotform a vital resource for businesses seeking to improve their operational efficiency and customer engagement.

A key player in the field of survey solutions, handling an impressive 20 million inquiries daily, can help you maintain a competitive edge by authentically understanding your customers' viewpoints. Engaging with customers through satisfaction surveys allows you to connect with them at various touchpoints, uncovering their wants, needs, and expectations. By utilizing employee feedback, you can directly measure the effectiveness of your strategies and identify areas for improvement. Whether you are assessing workforce satisfaction, conducting thorough evaluations, or distributing compliance surveys, insights from employee surveys are invaluable for anyone in HR or leadership roles. You can easily tap into global opinions, as market research surveys streamline the feedback collection process from both existing and prospective customers, while also enabling you to assess concepts and gauge brand awareness. Join the ranks of the 98% of Fortune 500 companies that rely on SurveyMonkey for insights driven by the collective voice of the people. With tools that allow you to analyze trends and preferences effectively, you can make well-informed decisions that propel your success even further. By leveraging these insights, organizations can better align their strategies with customer expectations and significantly enhance their overall performance.

SurveyLab is a web-based survey tool designed for various departments such as Customer Experience, Marketing, Human Resources, and Digital teams. With a user base exceeding 85,000 clients across 65 countries, it provides features like real-time feedback, multi-user and multi-language capabilities, in addition to sophisticated analytical tools, branding options, and seamless integration. The platform fully supports a range of survey types, including Customer Satisfaction Surveys (NPS, CES), Market Research, 360 Feedback, and Employee Satisfaction, making it a versatile choice for organizations looking to gather insights and improve their services. This comprehensive functionality enables teams to effectively analyze and act upon valuable feedback from their target audiences.

Qualaroo Nudges™ is a powerful tool designed for gathering user and customer feedback directly from your website visitors. It enables you to conduct surveys seamlessly while users engage with your brand, product, or service, allowing you to capture insights that are relevant to their browsing experience. By analyzing factors such as their current location on your site, previous visit history, and transaction details, you can derive actionable insights that truly matter. The platform offers a variety of pre-designed questions and templates, as well as the flexibility to craft your own tailored inquiries. To enhance engagement, you can personalize Nudges by incorporating your company’s branding and color schemes. Unlike traditional email surveys, the immediate feedback provided by Qualaroo is context-rich, making it ten times more effective. Additionally, the responses you receive from users interacting with your website or app are far more informative. The ability to survey your target audience at precise moments, based on specific behaviors, actions, and geographical locations, allows for a more strategic approach to understanding customer sentiment. With Qualaroo, you can not only gather feedback but also foster a deeper connection with your users by addressing their needs in real-time.

Alchemer is the perfect solution for businesses seeking customer, market, and employee feedback, particularly for those that have moved beyond SurveyMonkey or wish to avoid the high costs and complexities associated with Qualtrics. With the Alchemer Platform, you can efficiently and effectively close the feedback loop with both customers and employees, making it the fastest and simplest choice available. By utilizing Alchemer Survey and Alchemer Mobile to gather valuable insights, you can seamlessly integrate these responses into your operations through Alchemer Workflow, ensuring that no feedback goes unaddressed. This comprehensive approach not only enhances engagement but also drives meaningful improvements across your organization.

Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses collect feedback across channels, unify it in one place, analyze with AI, and act instantly. It offers surveys for NPS, CSAT, CES, and more with omnichannel distribution via Email, SMS, WhatsApp, Web, In-App, and Kiosks. Its AI Feedback Intelligence delivers thematic analysis, sentiment and impact scoring, entity recognition, and Ask AI to turn raw feedback into actionable insights. With a centralized inbox, real-time alerts, case management, and automation, teams can close the loop faster, respond to feedback, and resolve issues before they escalate. Zonka Feedback also includes reputation management to monitor and respond to online reviews. It integrates with 50+ tools, including Salesforce, HubSpot, Zendesk, and Intercom, to deliver a unified 360° view of the customer, empowering businesses to increase satisfaction, reduce churn, and accelerate growth.

Strengthen your brand's credibility by proactively showcasing it. Trustpilot reviews foster a closer connection with your customers and propel your business expansion. Built on the ideals of honesty and transparency, Trustpilot has emerged as the go-to platform for consumer feedback. With over 400,000 businesses assessed and 1.1 trillion ratings and reviews displayed on Google annually, organizations utilize Trustpilot to enhance their credibility and bolster their reputations. To attract favorable reviews, simplify the process for customers to provide their insights. Take advantage of your customers' eagerness to share their experiences in order to increase your brand's visibility. Elevate conversion rates by tapping into the collective feedback of your customers. Highlight your most positive reviews across all channels where prospective customers are looking. Transform customer insights into greater influence and higher sales figures. Trustpilot distinguishes itself as the premier review platform globally. Each authentic review not only contributes to the improvement of experiences for consumers and businesses but also cultivates a community built on trust and satisfaction, ultimately leading to a more engaged customer base. By leveraging the power of these reviews, businesses can create a cycle of positive reinforcement that encourages further customer interaction and loyalty.

Customerly streamlines the delivery of outstanding customer support as your business grows, allowing you to build meaningful relationships with clients through text and video while efficiently handling incoming messages via an intuitive dashboard. The platform's intelligent marketing automation facilitates effortless scaling of your operations, making it easier than ever to gather and understand user feedback about your offerings. By merging cutting-edge automation with a commitment to personal interaction, Customerly acts as the ideal customer service solution your clients have been seeking. You can create automated outreach to connect with customers at every stage of their journey, from the moment they first learn about your brand to when they become passionate advocates. This harmonious blend of technology and empathy guarantees that each customer feels appreciated and acknowledged, paving the way for long-term loyalty and satisfaction. Ultimately, Customerly not only enhances your operational efficiency but also enriches the customer experience at every touchpoint.

Enterprise survey software is available in 150 nations, allowing you to gather valuable insights and obtain meaningful feedback. You can evaluate employee experience (EX), customer experience (CX), and overall engagement effectively. With shareable reports, dashboards, and alerts, you can ensure a comprehensive approach to closing the feedback loop. The initial phase involves data collection, but the true advantage comes from how efficiently you can report on this data. Our platform offers real-time reporting capabilities, enabling you to identify trends promptly and acquire profound insights that can enhance your organizational processes. After generating your report, you can easily distribute it to others. The platform allows you to create various share links with specific filters tailored to what information you want your audience to access, depending on your operational data, hierarchy, and structure. Integration options include Slack, Zendesk API, and several CRM systems, with no limit on the number of users. The software supports 49 languages, making it accessible to a wide range of users. Notable clients include L'Oreal, Toyota, Allegiance Bank, Sony, and the Government of Canada, showcasing the diverse sectors that benefit from this solution. This flexibility and accessibility make it an indispensable tool for organizations worldwide.

SatisMeter is capable of detecting dissatisfied customers through various channels such as email, mobile applications, and websites. This innovative multi-channel solution enhances customer loyalty by gathering in-app feedback, utilizing methodologies like the Net Promoter System (NPS), Customer Effort Scores (CES), and Customer Satisfaction (CSAT) measurements. It serves as an essential resource for web and mobile application developers, growth strategists, marketers, and mobile app proprietors. With an impressive average response rate of up to 35%, the unobtrusive and lightweight survey pop-up effectively engages users. Its primary purpose is to identify unhappy customers, mitigate churn, harness the influence of customer advocates, and confirm product development priorities. Integrating the survey into your existing application is made seamless with Segment.com, which takes care of all the targeting requirements for you. By simplifying the process, SatisMeter ensures that businesses can swiftly adapt to customer feedback and enhance their offerings.

Delighted offers a comprehensive solution for enhancing customer experience, catering to both rapidly growing firms and well-established corporations like Allbirds, Instacart, Invision, Opentable, and Affirm, by enabling them to boost customer loyalty through effective feedback mechanisms. Feedback from customers can be seamlessly integrated into your business strategy in a matter of minutes rather than taking weeks. You can effortlessly tailor NPS, CSAT, and CES survey templates using Delighted. Surveys can be dispatched directly to customers through various channels, including email, SMS, in-app notifications, or via a link. Additionally, the platform allows for quick integrations, enabling you to set up surveys and incorporate real-time feedback into your existing systems like Slack, Salesforce, Shopify, Stripe, Hubspot, and many others. Utilize AI-driven survey text analysis along with pre-made reports to identify trends that require urgent attention. Furthermore, you can receive immediate notifications and customizable email digests by department, ensuring that crucial feedback reaches the appropriate team members who can implement necessary changes. This streamlined approach not only enhances customer engagement but also empowers businesses to act swiftly on valuable insights.

Transform your offerings into a dynamic catalyst for growth. Create seamless, product-focused experiences that align with user expectations and desires. With Appcues, you can expedite your business's growth trajectory, as exceptional user experiences lead to faster and more profitable advancements. This vision is the foundation of our Product-Led Growth Platform, which streamlines the delivery of outstanding user experiences at scale while centering your organization around the product as its primary growth engine. From the initial assessment to fostering devoted advocates, Appcues equips businesses to design product interactions that enhance customer satisfaction and facilitate scalable growth. Captivate your audience with personalized onboarding experiences that make a lasting impression. Prioritize an extraordinary first interaction by engaging and activating users through delightful, educational, and supportive pathways that help them find value quickly. Boost feature engagement and increase adoption rates by deploying timely, contextual prompts and guided walkthroughs that ensure users remain informed and empowered. Additionally, by honing in on these essential aspects, you elevate your product from merely a tool to a compelling solution that resonates with users, ultimately fostering both satisfaction and lasting loyalty. Your commitment to user experience will not only differentiate your brand but also create a community of enthusiastic advocates who actively promote your product.

Easily create engaging product walkthroughs that captivate your users. Our intuitive tool enables you to craft interactive product tours in mere minutes, eliminating the need for any programming expertise. This strategy guarantees a smooth experience for both new and returning customers alike. Effectively illustrate your product's features to newcomers, steering them towards success right from the beginning. You can also highlight and promote new functionalities through customized guides. By reaching targeted user segments at the most effective times, you can significantly boost your conversion rates. In addition, measure customer satisfaction with NPS surveys, allowing you to collect essential feedback. Moreover, empower your users with instant answers by offering interactive user manuals that enhance their experience. This not only aids in their understanding but also fosters a sense of confidence as they navigate through your product. Ultimately, a well-designed walkthrough can transform user engagement and retention, paving the way for long-term success.

Gain a comprehensive understanding of the critical touchpoints throughout the customer journey, and take proactive measures to enhance overall customer satisfaction. To pinpoint potential obstacles and elevate customer service, it is essential to assess every interaction with clients. Additionally, gauge the likelihood of customers and employees endorsing your products or services. Focus on identifying the most urgent challenges and rank your responses accordingly. Evaluate how user-friendly your product or service experience is to uncover any friction points that need addressing. Recognize that customer sentiment varies at each stage of their journey, and it is crucial to gather feedback more frequently than just once a month. By collecting insights after each transaction, you can easily detect the touchpoints most in need of improvement. Employ text analysis to delve into the open-ended feedback from those interactions, enabling you to uncover the underlying causes of any friction experienced by customers and inform your strategy for enhancements. This ongoing process will help you create a more seamless experience for your clientele, ultimately fostering loyalty and satisfaction.

SightMill provides survey software focused on Net Promoter Score (NPS) that enables organizations to effectively gather, analyze, and respond to customer feedback, ultimately enhancing their products and services. This platform is versatile enough to cater to both large multinational corporations and emerging startups, delivering adaptable solutions for customer insights and employee satisfaction. With its user-friendly design and dedicated support team, SightMill offers significant value to its users. You can distribute feedback surveys through various channels such as email, SMS, or even during training events. The software allows for automation by integrating with your existing CRM or helpdesk systems and supports multiple languages for global usage. You can start collecting valuable feedback immediately by taking advantage of their free trial offer.

AskNicely is a cutting-edge platform designed for gathering customer feedback, utilizing the Net Promoter Score (NPS) methodology to enhance customer experiences. This platform enables companies to easily gather insights via simple surveys. Additionally, it provides teams with real-time data, allowing them to swiftly respond to customer input. Moreover, AskNicely seamlessly connects with a variety of widely-used business tools, making it a versatile choice for organizations. By harnessing this integration, brands can streamline their feedback processes and implement improvements efficiently.

Enhance your business with NPS Software that enables you to gather customer insights through a straightforward Net Promoter Score® survey. By utilizing our automated survey platform, you can boost response rates, gather valuable customer feedback, and drive business growth to new heights. You have the flexibility to conduct multiple campaigns targeting various audiences according to set schedules or events triggered by other applications. Engaging customers is made easier with a combination of email and in-app templates, ensuring you connect through the channels where you are most likely to receive responses. Additionally, you can customize the design and language of the survey templates and include follow-up questions that directly relate to the feedback received. To further enhance your response rates, take advantage of your own domain and conduct A/B testing on subject lines, while also ensuring your audience is verified for optimal deliverability. It’s essential to monitor all surveys dispatched to your audience effectively. Moreover, with workflows, you can streamline various processes and design tailored scenarios that meet your specific needs, making your feedback collection both efficient and impactful. This comprehensive approach will help you gain deeper insights into customer satisfaction and loyalty.

Improving customer satisfaction involves proactively gathering and addressing their feedback and ideas. Employ various metrics like NPS (Net Promoter Score), CSAT, and CES, or craft your own customized questions. You have the option to perform a single survey, set up continual evaluations, or collect insights from particular transactions. Additionally, you can seamlessly obtain employee feedback on a grand scale and generate immediate reports for your team with a single click. Implement surveys that focus on Candidate Experience, Employee Satisfaction, Training Evaluations, Knowledge Assessments, and a variety of other areas. Enhance the user experience and functionality of your website, application, or product with ease. You can initiate website surveys independently without IT assistance and receive timely feedback on your product inquiries shortly after launch. Assess the feasibility of your product or service ideas, obtain valuable insights from your target audience, and solicit feedback on your concepts. Delve deeper into analysis using advanced segmentation methods. Engage users through voting options, knowledge assessments, psychological evaluations, forms, and quizzes tailored for educational or healthcare purposes. With Startquestion, you will benefit from comprehensive support throughout every stage of your project, ensuring a meticulous approach to gathering insights, and ultimately enhancing the overall effectiveness of your strategies.

YesInsights was created to offer entrepreneurs, small business leaders, and team managers actionable feedback to improve their businesses and overall experiences. In late 2016, Russ Perry took ownership of YesInsights, a resource that his Design Pickle team frequently utilized. The Design Pickle team is dedicated to expanding the reach and accessibility of this tool on a global scale. You can try YesInsights for an entire week at no cost! Gathering valuable insights through easy one-click surveys has never been easier, and our support team is always on hand to help you whenever necessary. By seizing this opportunity, you can unlock unprecedented growth potential for your business and elevate your decision-making process. This platform not only simplifies data collection but also empowers you to make informed choices that can lead to success.

Creating online surveys, forms, and questionnaires enables effective data collection and analysis, allowing for informed decision-making based on valuable insights. Our platform is widely used by a varied clientele, including students, non-profits, corporations, and government agencies, who depend on it daily to capture and interpret data. SmartSurvey boasts a host of features aimed at promoting swift and effortless engagement from respondents while gathering their feedback and opinions. Every subscription plan provides unlimited surveys, a selection of pre-designed templates, and a broad array of question types to choose from. For users on paid plans, advanced question types and logic functionalities are available, while enterprise packages include pre-configured customer experience questions, detailed dashboards, and customizable variables. To boost the visibility of your surveys, our robust built-in distribution tools are at your disposal, and all plans permit the creation of unique links for sharing, sending, and monitoring surveys, which can also be seamlessly integrated into your website. Furthermore, business plans and higher tiers offer the capability to send and track survey invitations through our integrated email service, enhancing your outreach efforts significantly. With these extensive tools at your fingertips, you can effectively gather critical insights that are essential for your organization's growth and success, ultimately fostering a deeper understanding of your audience's needs and preferences.

Trustmary enables the assessment of NPS, the gathering of feedback, and the transformation of this feedback into genuine testimonials, including video formats, while also showcasing social proof on your website. It effectively automates the entire process, allowing you to evaluate the impact of these elements on your conversion rates. The primary advantage lies in the steady stream of authentic, impactful customer-generated content, which can be seamlessly integrated into your website to enhance conversion rates. Leveraging customer feedback is crucial for boosting sales performance, as Trustmary serves as a distinctive survey tool that provides valuable insights from your audience. Many organizations possess numerous satisfied customers but struggle to convey their satisfaction credibly. Trustmary uncovers the hidden social proof present among your customers and website visitors, granting you access to user-generated content that can drive additional traffic to your site. This tool not only amplifies your marketing efforts but also fosters a deeper connection with your audience by showcasing real experiences. Ultimately, Trustmary empowers businesses to effectively translate customer sentiment into growth opportunities.

Customer satisfaction survey software available online includes tools for measuring CSAT, Net Promoter Score (NPS), and Customer Effort Score (CES 2.0). Nicereply supports numerous teams from leading companies like Microsoft, Hubspot, and Buffer in their efforts to assess and enhance their customer service performance. - Evaluate Customer Satisfaction, NPS, and CES for individual agents, teams, or across the entire organization. - Boost your survey response rates by up to 200%. - Access your CRM data and establish triggers based on that information. - Acquire three times the feedback without the need for additional emails. You have the flexibility to personalize both the appearance and content of your surveys. - Generate reports, monitor key performance indicators, set objectives, and create actionable insights. This comprehensive tool not only streamlines the feedback process but also empowers businesses to make data-driven decisions for improved customer interactions.

Create eye-catching surveys that can significantly boost your response rates and track results in real-time for instant analysis through automatically created visualizations. Companies that frequently conduct customer surveys often see improved profits, lower marketing costs, and a competitive edge over others in their industry. With doopoll, you can gather 3-4 times more feedback from your audience, while also providing an accessible platform for your team to express their opinions. By default, doopoll guarantees anonymity, which helps you accurately measure the genuine feelings within your organization. If you're bored with traditional webinars, our platform offers a revitalizing experience with interactive real-time voting options that are both simple and fun for participants. Take advantage of our thoughtfully designed survey templates that cater to customers, employees, and webinar participants alike. Collaborate with your colleagues to create, manage, and analyze your survey in real-time, while also generating QR codes for quick access at events—just scan to join the survey seamlessly. This efficient method not only boosts participation but also enhances the quality of the feedback collected, ultimately leading to more informed decision-making. The ease of use and engaging features make the entire process enjoyable for both survey creators and respondents.

Qwary presents an easy-to-use, cost-free, and unbiased platform for users to ask questions. It enhances decision-making by simplifying feedback collection and data analysis through an effective survey tool. This platform provides businesses with unparalleled data-driven insights, significantly improving customer satisfaction and streamlining the overall customer journey. Furthermore, Qwary integrates effortlessly into your entire operational framework, facilitating centralized access and management of all survey information. It allows seamless connections with various platforms, such as SalesForce, HubSpot, Zapier, and Google, creating a holistic data management solution. By leveraging Qwary, organizations can convert their data into actionable strategies, leading to superior results and fostering a culture of continuous improvement. Ultimately, this innovative approach empowers businesses to stay ahead in an ever-evolving market landscape.