List of the Top Patient Relationship Management (PRM) Software for MEDITECH Expanse in 2026

Boost efficiency, enhance patient satisfaction, and achieve exceptional results with Playback Health's all-in-one clinical platform. Our system automates the registration process and simplifies post-visit communications, allowing you to conserve valuable time. With hands-free transcription of appointment discussions, you can ensure precise documentation. A single update keeps your entire care team in the loop. Our extensive range of clinical and patient care tools is designed for smooth integration. Maintain effective communication with our intuitive platform, customizable for providers, patients, or all stakeholders involved. Prioritizing security, our SOC 2 and HIPAA-compliant system employs data encryption to protect sensitive data. Playback AI focuses on strengthening the clinician-patient connection by offering the most competitive ambient medical documentation solutions, ultimately reducing costs and easing physicians' workloads. We are convinced that delivering genuinely personalized patient care depends on providing real-time access to medical records, which nurtures a more responsive healthcare setting. By refining these processes, we strive to cultivate a more efficient healthcare ecosystem where patient engagement is significantly enhanced, leading to better health outcomes for everyone involved.

Luma Health was established with the vision that the healthcare system should be more efficient and beneficial for every patient. The Patient Success Platform™ developed by Luma aims to integrate patient engagement efforts, ensuring that individuals remain connected to their healthcare providers throughout their entire medical experience, encompassing access, operations, clinical aspects, and financial considerations. This seamless integration is enhanced by Luma Bedrock™, which utilizes data-driven best practices derived from over 700 million data points collected from more than 80 million patient engagements. Currently, Luma caters to over 600 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, effectively managing the care pathways of more than 50 million patients. As a result, Luma Health plays a crucial role in transforming how patients interact with and navigate the healthcare landscape.

Healthcare organizations use Artera to deploy voice AI agents that manage routine patient conversations, from appointment scheduling and intake to referral management, payments, and care gap outreach, reducing administrative burden while improving patient access. The platform, Artera Harmony, connects fragmented communication into coordinated patient engagement across text, phone, email, and voice AI, with deep EHR integrations that automate the right message at the right time. AI Service Squads work directly with provider teams to design custom solutions around each practice's unique operational needs. Trusted by 1,000+ specialty practices, FQHCs, health systems, and federal agencies with 11+ years of healthcare-native experience. Key capabilities include AI-powered Smart Inbox, which consolidates all patient conversations in one place, surfacing high-priority messages so staff focus where it matters most. Automated workflows support complex care journeys, from appointment reminders and care gap closure to post-visit follow-ups and intake preparation, without requiring staff intervention. Built-in reporting tools provide real-time visibility into patient engagement rates, message volume, response times, and no-show recovery revenue. Artera's voice AI agents are purpose-built for healthcare, handling routine conversations that consume staff time so teams can focus on patients who need a human touch. AI Service Squads, dedicated teams of Artera's AI builders, collaborate directly with each practice to design, implement, and support custom AI solutions around their workflows and EHR environment. Security is foundational: SOC 2 Type 2, HITRUST certified, HIPAA compliant, and FedRAMP Class D Certified (FedRAMP High). Identifiable patient data is never used to train AI models. 2B+ Annual Comms. | #1 Best in KLAS (Patient Communications, 2026) | 11+yrs Healthcare-Native Experience | FedRAMP Class D Certification | 200M+ Patients | 1,000+ Healthcare Providers