List of the Top 10 Predictive Analytics Software for ServiceNow in 2025

Leverage Tableau to gather, generate, and assess business data, extracting significant insights through its extensive business intelligence (BI) and analytical features. This robust platform allows users to compile data from multiple sources, which include spreadsheets, SQL databases, Salesforce, and various cloud applications. With Tableau's real-time visual analytics and dynamic dashboards, users can thoroughly investigate and interpret datasets, leading to critical insights and the discovery of new business prospects. Moreover, Tableau provides a range of customization options tailored to different industry sectors, such as finance, telecommunications, and more, ensuring it addresses the specific needs of each field. Consequently, organizations can utilize Tableau not only to make informed decisions but also to foster sustainable growth and innovation in a competitive landscape. By integrating Tableau into their operations, businesses can further optimize their strategies for long-term success.

Customer-focused businesses strive to identify the challenges that hinder their clients' experiences, yet developing an effective data-driven plan to resolve these concerns can be quite challenging. Keatext facilitates this process by evaluating customer feedback, providing AI-driven insights on priority issues, and compiling this information into a shareable report. By assessing both the strengths and weaknesses of your customer experience, you can understand how they impact overall satisfaction levels. The AI-generated recommendations will highlight the most pressing concerns that need attention. Additionally, you can generate an executive summary using advanced language-generation tools to present Keatext's findings in an easily digestible format. Furthermore, a customizable dashboard allows for the monitoring and identification of trends in customer satisfaction over time. Lastly, Keatext offers seamless integration with popular platforms like Zendesk, Surveymonkey, ServiceNow, and Qualtrics to enhance your analysis.

The sole zero-touch FSM software acknowledged by Gartner, supported by over two decades of industry experience, stands out in its field. Its long-standing reputation is a testament to its reliability and effectiveness.

Seamlessly integrate analytics into any application or workflow to enhance decision-making processes with confidence. By embedding analytic capabilities into everyday operations, businesses can significantly improve their decision-making efficiency, resulting in faster and more precise choices for both the organization and its clients. Customize analytics to align with your applications and products, ensuring they are user-friendly and intuitive for all users. By leveraging a predictive analytics platform driven by AI, organizations can boost user engagement, elevate adoption rates, and enhance customer retention, all aimed at achieving business excellence. Employ Sisense, a leading Business Intelligence (BI) reporting tool, to effectively prepare and analyze data from diverse sources. Esteemed companies like NASDAQ, Phillips, and Airbus trust Sisense, which offers a comprehensive and agile BI platform that supports quick, insightful, and data-driven decision-making. Its open and unified architecture, combined with an advanced analytics engine and machine learning capabilities, allows for insights that go beyond conventional dashboards, positioning Sisense as a frontrunner in the BI industry. This robust tool not only simplifies data analysis but also promotes a culture of informed decision-making within organizations, enabling them to adapt and thrive in an increasingly data-focused environment. Furthermore, as organizations harness the power of Sisense, they can unlock new opportunities for growth and innovation, solidifying their place in a competitive market.

ABBYY Timeline serves as a Process Intelligence platform that empowers organizations to leverage their internal data to visually map out their processes, enabling real-time analysis to spot issues and forecast future developments, ultimately enhancing decision-making regarding technology investments. In the modern landscape, the majority of process activities can be monitored, controlled, and finalized using various IT systems, which provides a comprehensive record of all process facets. To gain a holistic understanding of process execution, employing the appropriate tool is essential; unfortunately, this capability is often beyond the reach of traditional business intelligence solutions, dashboards, or reports. However, ABBYY Timeline bridges this gap effectively. By tapping into this extensive data reservoir, businesses can reveal trends and insights that not only enrich customer interactions but also drive improvements in operational efficiency. With the ability to visualize processes, organizations can respond proactively to evolving challenges and seize new opportunities for growth.

Our machine-learning solution is relied upon by some of the most esteemed service organizations worldwide. It enhances your service delivery throughout the entire product lifecycle. Bruviti harnesses all your technical and service expertise, providing it precisely when and where it is required. This represents the forefront of customer service and support. With Bruviti, you can expedite the triage of incoming issues, achieve diagnoses more swiftly, and enhance your overall service delivery speed. Bruviti offers extensive industry knowledge, technical proficiency, and a validated implementation strategy that propels you forward in your pursuit of a comprehensive suite of service applications. Fueled by AI and machine learning, along with cutting-edge data science and Bruviti's proprietary implementation framework, we commence our process with pre-established models. We then utilize this data to tailor custom models, train them, and validate their effectiveness. Ultimately, these refined models are employed to optimize your current applications and workflows, ensuring a seamless integration of advanced technology into your service operations. By doing so, we aim to elevate your service capabilities to new heights.

Sedai adeptly locates resources, assesses traffic trends, and understands metric performance, enabling continuous management of production environments without the need for manual thresholds or human involvement. Its Discovery engine adopts an agentless methodology to automatically recognize all components within your production settings while efficiently prioritizing monitoring data. Furthermore, all your cloud accounts are consolidated onto a single platform, allowing for a comprehensive view of your cloud resources in one centralized location. You can seamlessly integrate your APM tools, and Sedai will discern and highlight the most critical metrics for you. With the use of machine learning, it automatically establishes thresholds, providing insight into all modifications occurring within your environment. Users are empowered to monitor updates and alterations and dictate how the platform manages resources, while Sedai's Decision engine employs machine learning to analyze vast amounts of data, ultimately streamlining complexities and enhancing operational clarity. This innovative approach not only improves resource management but also fosters a more efficient response to changes in production environments.

The InsightFinder Unified Intelligence Engine (UIE) offers AI-driven solutions focused on human needs to uncover the underlying causes of incidents and mitigate their recurrence. Utilizing proprietary self-tuning and unsupervised machine learning, InsightFinder continuously analyzes logs, traces, and the workflows of DevOps Engineers and Site Reliability Engineers (SREs) to diagnose root issues and forecast potential future incidents. Organizations of various scales have embraced this platform, reporting that it enables them to anticipate incidents that could impact their business several hours in advance, along with a clear understanding of the root causes involved. Users can gain a comprehensive view of their IT operations landscape, revealing trends, patterns, and team performance. Additionally, the platform provides valuable metrics that highlight savings from reduced downtime, labor costs, and the number of incidents successfully resolved, thereby enhancing overall operational efficiency. This data-driven approach empowers companies to make informed decisions and prioritize their resources effectively.

Real-time operations are tracked and visualized through key performance indicators (KPIs) and dashboards, while also encompassing trends, analytics, alert systems, and hierarchical data. It integrates data from various sources, including industrial systems, IoT, business metrics, and external inputs. This comprehensive system enables users to view real-time data on any device, eliminating the necessity of transferring information elsewhere. Such a setup enhances decision-making through immediate insights and streamlined data access.

Link the pieces together: Uncover fresh possibilities, acquire profound insights into customers, markets, partners, and clients, identify emerging trends, and empower your sales team with optimal strategies. Squirro provides these valuable insights instantly and autonomously through its pre-trained, enterprise-ready applications, ensuring that your business stays ahead in a competitive landscape. This seamless integration of data and analytics enhances decision-making processes and drives growth.