What is Fieldcode?

Fieldcode is an AI-powered Zero-Touch Field Service Management platform designed to automate field service operations from request to resolution. With a strong focus on IT and Telecom service providers, Fieldcode helps organizations run their own engineers, subcontractors, and service partners as one workforce.

Zero-Touch Dispatch automates routine scheduling and dispatching based on technician skills, availability, location, priority, SLA requirements, required parts, and other service criteria. Routine work can move through the service process automatically while dispatch teams retain control of exceptions requiring human decisions.

One Workforce enables service providers to plan own engineers, subcontractors, and service partners within the same environment, with a common view of scheduled work, capacity, and SLA requirements.

SLA + Parts Logistics connects service commitments with field execution. SLA monitoring and escalations help identify service risks, while parts logistics and PUDO coordination help synchronize required spare parts with technician visits.

Fieldcode supports IT service operations including break/fix, IMAC, device swaps, installations, maintenance, and multi-site support. Telecom use cases include FTTH/FTTx, CPE, network maintenance, and fault restoration.

Additional capabilities include route optimization, offline mobile workflows, customer self-service, asset and inventory management, AI-powered service actions, and integrations with ITSM, ERP, CRM, OSS/BSS, and other business systems.

Built on 25+ years of IT field service experience, Fieldcode is developed, hosted, and supported in Europe.

Pricing

Price Starts At:
$25 per user per month
Price Overview:
Fieldcode offers three pricing tiers:
Start: $25 per month per user
Business: $45 per month per user
Enterprise: $65 per month per user
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, Fieldcode provides an API
All Fieldcode Integrations
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Screenshots and Video

Play Video Fieldcode Smart Field Service Management Software & Mobile App (FMA) Fieldcode Optimizer for route planning and optimization Fieldcode Asset Management Fieldcode Field Service management software | Ticket view & FMA (mobile app) Fieldcode named a Representative Vendor in the 2026 Gartner® Market Guide for Field Service Management Fieldcode named Exemplary in the 2026 ISG Buyers Guide™ for Field Service Emerging Providers

Company Facts

Company Name:
Fieldcode
Date Founded:
2001
Company Location:
Germany
Company Website:
fieldcode.com
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Product Details

Deployment
SaaS
iPhone
iPad
Android
Chromebook
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Startup
Supported Languages
English
French
German
Greek
Italian
Polish
Russian
Spanish

Fieldcode Categories and Features

Tradesman Job Management Software

Contract Management
Dispatch Management
For Field Service Businesses
Reporting
Scheduling
Time Tracking

Service Dispatch Software

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Scheduling Software

Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Multi-Location
Online Scheduling
Real-time Scheduling
Resource Scheduling

Route Planning Software

Capacity Planning
Drag & Drop Scheduling
Driver Management
Emergency Dispatch
GPS Tracking
Performance Metrics
Route Costing
Territory Management

Predictive Analytics Software

AI / Machine Learning
Demand Forecasting
For Healthcare

IoT Software

Field Service Management Software

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Fieldcode Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: Automation Lead
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Implementation Pain/Gain Ratio

    Date: Mar 07 2025
    Summary

    Value for money and the calmness of the implementation has been top, top, top! Much better experience than MS Dynamics Field Service which we have used before.

    Positive

    Implementation was very smooth and fast considering that it is a software used by so many people in day to day operations. We were initially hesitant but after some days we achieved already huge benefits for technicians as well as dispatchers. User acceptance was much higher than expected!

    Negative

    Fieldcode has no billing/invoicing module which would have helped us but we connected a third party software to Fieldcode via API and it worked well.

    Read More...
  • Reviewer Name: Markus F.
    Position: Executive Partner
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    All our work is scheduled with Fieldcode 

    Date: Jan 19 2024
    Summary

    We have to deal with many different customers and for every one of them we have a different process. The tool helps us greatly to distinguish what is necessary for which customer.

    Positive

    We have set multiple workflows in the tool which do allow us to handle various projects. We use Fieldcode to plan our tickets and have the field technicians report their work. It’s connected to many of our customer systems to transfer the tickets into Fieldcode which saves us a lot of manually data transfer.

    Negative

    At times it takes long for new features to be implemented. I find it complicated to get new things added if it’s not part of the standard software.

    Read More...
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