List of the Top SaaS Revenue Cycle Management Software in 2026 - Page 5

Zuub is an innovative platform that utilizes artificial intelligence to improve revenue cycle management in dental practices, making vital administrative tasks more efficient. It offers an array of features such as instant verification of insurance, digital treatment proposals, online payment capabilities, oversight of accounts receivable, and electronic consent forms. By seamlessly integrating with current practice management systems, Zuub reduces manual workload, enhances overall efficiency, and provides patients with clearer insights into the costs and insurance coverage related to their treatments. With the ability to handle insurance verifications for over 350 payers in less than five seconds, the platform significantly speeds up processes. In addition, Zuub's digital treatment plans are designed to enhance patient understanding and increase acceptance rates for recommended services, while its partnership with Sunbit provides patients with accessible financing options. This forward-thinking strategy not only boosts the financial performance of dental practices but also greatly enriches the patient experience, making Zuub a crucial tool for modern dental care providers. As the dental industry continues to evolve, Zuub's capabilities will likely play an essential role in shaping the future of practice management.

Adonis is a cutting-edge platform that leverages artificial intelligence to revolutionize revenue cycle management by providing features for monitoring, alert notifications, and proactive resolution of issues. It enhances task prioritization for entities involved in revenue cycle management by delivering insights into trends concerning denials, underpayments, and key performance indicators. Through AI-driven analytics, Adonis aims to boost first-pass acceptance rates while minimizing human errors, going beyond just simple automation. The platform adopts a proactive stance towards denial prevention by automating routine tasks, allowing teams to focus more on patient care and improving the overall experience. Seamlessly integrating with existing electronic health records, practice management systems, billing solutions, and patient portals in real time, Adonis effectively eliminates data silos and encourages a cohesive workflow. Its solutions are tailored to accommodate a diverse array of healthcare organizations, such as hospitals, physician group practices, healthcare systems, digital health providers, and practice management services, ensuring each entity reaps the benefits of its customized offerings. This all-encompassing strategy not only optimizes operations but also cultivates a more effective and efficient healthcare environment, ultimately enhancing patient outcomes and satisfaction levels.

Provide round-the-clock access for patients, residents, and their caregivers to effortlessly handle payments for healthcare services, featuring secure and versatile payment options tailored to individual needs. A straightforward portal supports multiple payment types, ensuring users comprehend their financial obligations while enhancing overall satisfaction. Payments can be processed at the service point, online, through payment plans, by retaining cards on file, over the phone, or via mail, allowing for maximum flexibility. Streamline payment collection to improve cash flow for providers and residents alike. Centralize all payment details under one login for easier access and management. Leverage standard reporting tools or create and export an unlimited array of custom reports to minimize manual tasks. Keep track of and reconcile payments in real-time, ensuring accuracy and facilitating smooth end-of-day reconciliations. Improve the payment experience for patients, residents, and staff through flexible solutions such as text-to-pay, which not only enhances cash flow but also boosts convenience. This holistic approach simplifies payment management and strengthens the relationship between healthcare providers and those under their care, ultimately leading to better service delivery and patient satisfaction.

PatientPay offers a comprehensive, flexible, and secure billing and payment solution designed to enhance revenue cycle management for healthcare providers. By seamlessly connecting with existing practice management or health information systems, PatientPay streamlines the payment process, reducing administrative burdens and accelerating cash flow. The platform supports a range of payment methods, including credit cards, HSA/FSA, eCheck/ACH, and popular digital wallets like Apple Pay, Venmo, PayPal, and Google Pay, catering to diverse patient preferences. Notably, PatientPay’s service complies with HIPAA and TCPA regulations, ensuring effective communication with patients through their preferred modes, such as text and email, which boosts engagement and satisfaction. Additionally, PatientPay features an advanced dunning engine that ensures timely and suitable interactions with patients, leading to faster payments that average less than 14 days, as opposed to the usual industry timeframe of 45 to 60 days. This focus on efficiency not only enhances the financial well-being of healthcare practices but also strengthens the rapport with patients, fostering trust and loyalty. With its robust capabilities, PatientPay positions itself as a leader in the healthcare billing landscape.

RevCycle Engine employs a blend of integrated and customizable rules along with AI-driven automation to address coding and charge discrepancies right from their source, ensuring that billing data is accurate before claims are submitted. By seamlessly integrating with EMRs and practice management systems, it processes claims data in real-time, applies specific rules tailored to each organization's distinct needs, and automatically corrects errors, significantly reducing the likelihood of unnecessary denials and costly rework. The platform streamlines workflow efficiency by focusing human oversight only on complex or exceptional claims, which helps lighten the workload for teams and mitigates the risk of burnout. Additionally, its AI-enhanced charge accuracy improves clean claim rates, lowers collection costs, and stabilizes cash flow, all of which can be easily tracked through user-friendly dashboards and instant insights. With scalable automation capable of handling large volumes of claims without the need for overtime or late-night shifts, it also incorporates features like charge accuracy validation, denial prevention tactics, and optimization of coding reviews, alongside offering support for payment collection. This extensive array of functionalities guarantees that healthcare organizations can sustain both operational effectiveness and financial stability while adapting to the dynamic demands of the industry. Ultimately, RevCycle Engine not only serves to enhance accuracy and efficiency but also positions organizations for long-term success in a competitive landscape.

Silna Health's Care Readiness Platform adeptly handles prior authorizations, benefit verifications, and insurance tracking from the outset, allowing patients to be prepared for care while enabling providers to focus on treatment delivery. Utilizing AI technology, the platform manages the full spectrum of prior authorization workflows, which encompasses tracking upcoming authorizations, dispatching weekly reminders, processing submissions, and performing follow-ups, all while adhering to established industry standards and flagging exceptions that require human oversight. Real-time benefit checks tailored to distinct specialties verify coverage details, accumulation status, authorization requirements, and visit limitations, delivering accurate quotes at the moment of intake. Furthermore, the system continuously monitors insurance to detect lost coverage, identify new plans, and avert eligibility gaps. Engineered to function without the need for additional staffing, Silna seamlessly integrates data from electronic medical records (EMRs) and practice management systems, provides customizable rule sets and strategic frameworks, and includes user-friendly dashboards that reveal insights into incremental revenue opportunities. This all-encompassing methodology not only simplifies various processes but also significantly boosts the financial health of healthcare providers, ultimately leading to improved patient care outcomes. As a result, the platform stands out as a vital tool in modern healthcare management.

Advaa Health offers a cohesive suite of medical practice software and digital health tools aimed at empowering healthcare professionals to provide exceptional patient care in a cost-effective and efficient manner. This all-encompassing platform addresses a range of requirements, including direct primary care, support for independent practices, virtual primary care solutions, and the development of new primary care facilities. The software boasts a variety of features such as electronic prescriptions, management of lab orders, enhanced communication channels, comprehensive patient health profiles, user-friendly patient portals, and effective revenue cycle management functions. The primary objective is to reduce manual tasks, improve the quality of patient care, and enhance overall patient satisfaction. By leveraging Advaa Health's offerings, healthcare providers can focus on improving patient care and satisfaction while mitigating the challenges of staff burnout and stress. This platform emphasizes attracting, engaging, and retaining patients through an economical solution that includes branded, SEO-optimized websites, digital tools for patient communication, and streamlined workflows, thereby nurturing a more involved patient community. Moreover, the seamless integration of these technologies empowers healthcare providers to quickly adapt to the shifting needs of contemporary medical practice, ensuring they remain at the forefront of patient care. Ultimately, this innovative approach helps to create a healthcare environment where both providers and patients can thrive.

Revascent presents an all-encompassing healthcare platform that integrates cloud-based solutions for practice management and revenue cycle management, aiming to streamline and automate every aspect of a medical practice. This adaptable suite includes electronic health record software that delivers up-to-date patient histories, demographic details, allergies, medications, and test results; a customizable practice management system that covers areas such as accounting, financial planning, billing and coding, human resources, risk management, and clinic administration; alongside revenue cycle management features that handle claims processing, payment tracking, coding accuracy, training, reporting, and analytics. Moreover, the managed software services extend to applications designed for ambulatory surgery centers, seamlessly integrate laboratory interfaces to reduce the need for manual data entry and reliance on paper, and offer patient portal and survey tools, in addition to patient payment estimate engines that promote billing transparency. This extensive array of features not only enhances the operational efficiency of healthcare providers but also contributes significantly to improved patient care and satisfaction. By providing such a robust platform, Revascent empowers medical professionals to focus more on their patients while effectively managing their practice's administrative demands.

Droidal is redefining revenue cycle management for healthcare through the power of Generative AI and agentic automation. Its AI agents handle high-volume billing, claims, and prior authorization workflows that traditionally consume thousands of staff hours. Designed to mimic human behavior with superior accuracy, Droidal processes over 2.5 million AI-driven transactions monthly while maintaining top-tier compliance. Hospitals, physician networks, hospices, dental organizations, and surgical centers all benefit from accelerated reimbursements, reduced denials, and greater financial visibility. The platform integrates directly with existing healthcare systems, ensuring smooth adoption without disrupting operations. Its subscription-based model delivers predictable costs and faster ROI, cutting operational expenses by up to 50% and improving net patient revenue by 25% or more. Built with enterprise-grade security, Droidal adheres to stringent compliance frameworks and offers full transparency in certifications and documentation. The platform’s human-in-the-loop approach combines automation with oversight for maximum reliability. By turning administrative processes into intelligent, self-optimizing workflows, Droidal helps healthcare providers reclaim time, improve cash flow, and enhance patient satisfaction. For modern healthcare enterprises aiming to balance efficiency with empathy, Droidal delivers a transformative edge.

Kodiak Platform is a robust, cloud-driven solution designed for healthcare finance and revenue cycle management, with the goal of optimizing key financial functions for hospitals, health systems, and physician practices. At its core is the innovative Revenue Cycle Analytics software, which harnesses over two decades of national payor and provider data to deliver valuable insights into trends in net revenue, industry benchmarks, and possible risks, all aimed at maximizing return on investment. The platform features multiple modules such as charge capture, three-way cash reconciliation, uncompensated-care reimbursement, and payor market intelligence, enabling finance teams to automate essential processes, gain better visibility into unapplied payments, and evaluate payor performance in detail. Users enjoy access to comprehensive dashboards and intricate workflows that help standardize revenue cycle operations, reduce manual tasks, and identify new avenues for growth, all within a single, cohesive platform rather than relying on disparate systems. This integrated strategy not only enhances operational effectiveness but also promotes a more strategic approach to managing healthcare finances. Furthermore, by unifying these essential functions, organizations can make more informed decisions that contribute to their overall financial health and sustainability.

iMedX, Inc. offers innovative solutions for managing clinical documentation and revenue cycles, allowing healthcare providers to focus primarily on patient care instead of administrative burdens. Their comprehensive platform combines traditional medical coding with AI technology, providing clinical documentation support, core measures abstraction, and enhanced revenue cycle processes. A standout feature is their AI medical coding, which is part of the 'RCM Companion Suite' and uses advanced machine learning to improve accuracy, reduce claim denials, and expedite payment by automating case routing, pre-filling codes, offering real-time coder guidance, and pinpointing documentation gaps before claims are submitted. Additionally, users can take advantage of features such as intelligent case assignment to the right coder, autonomous management of routine cases, immediate support through an AI tool, and built-in auditing capabilities that can uncover missed reimbursements, documentation errors, and compliance violations. By employing these sophisticated tools, healthcare organizations can greatly alleviate administrative burdens and boost their operational effectiveness while ensuring a higher standard of patient care. Ultimately, this leads to improved financial performance and operational success for healthcare facilities of all sizes.

OptiPayRCM provides an advanced platform that automates revenue cycle management by addressing the crucial "last-mile" through seamless integration with EHRs, clearinghouses, payer portals, and other systems using flexible interfaces, guaranteeing that billing processes are expertly handled from beginning to end. The consolidated engine performs essential tasks such as verifying eligibility, submitting claims, posting payments, managing denials, and overseeing detailed accounts receivable functions, all while utilizing artificial intelligence and robotic process automation to reduce manual involvement and improve cash flow. Users benefit from real-time dashboards and analytical reports that offer valuable insights into key performance indicators, along with customizable automation that can handle exceptions and specific workflows. Notably, this platform significantly decreases first-pass denials by up to 63%, accelerates claim status inquiries by as much as 50 times faster than conventional methods, and reduces payment cycles by up to 35%. Furthermore, it is compatible with over 200 healthcare systems and enables direct integrations via EHRs, FHIR, EDI, and HL7, making it a flexible solution for the contemporary challenges of healthcare billing. Ultimately, this extensive ecosystem empowers healthcare providers to enhance their revenue cycle management in a highly efficient and effective manner.

MDaudit represents a cutting-edge, cloud-based solution that integrates billing compliance, coding audits, and revenue integrity processes tailored for a range of healthcare organizations such as hospitals, surgical centers, and physician networks. The platform supports various types of audits, including scheduled, retrospective, risk-based, and those focused on denials. By automating the collection of data from pre-bill charges, claims, and remittance information, MDaudit effectively triggers audit workflows, detects anomalies and high-risk patterns, and provides real-time dashboards equipped with detailed analytics that help uncover the root causes of billing errors, denials, and revenue deficits. Notably, it features a “Denials Predictor” to validate claims prior to submission, alongside a “Revenue Optimizer” that supports continuous risk monitoring, both of which are crucial for organizations aiming to reduce claim denials, lower recoupments, and enhance revenue capture. Additionally, MDaudit simplifies the management of payer audits by offering a secure and centralized platform that streamlines the handling of external audit requests and facilitates the necessary documentation exchange, thus significantly boosting operational efficiency. The extensive capabilities of MDaudit ensure that healthcare providers are better equipped to uphold stringent standards of compliance and revenue management while adapting to the ever-evolving healthcare landscape. By integrating such advanced tools, MDaudit not only empowers healthcare entities to optimize their financial performance but also fosters a culture of accountability and transparency across operations.

BHRev is a groundbreaking platform specifically crafted for revenue cycle management and automation, aimed at fulfilling the requirements of behavioral health providers, thereby allowing them to optimize their financial operations from initial claims submission to payment collection through the integration of AI-driven automation and specialized knowledge. By tackling the unique challenges faced by behavioral health organizations—such as complex payer regulations, rigorous documentation requirements, high denial rates, and evolving compliance standards—BHRev can automate up to 80% of revenue cycle management tasks, enabling skilled professionals to handle exceptions, guarantee compliance, and oversee intricate billing processes, which leads to faster reimbursements and fewer administrative errors. This platform effectively combines advanced automation with expert human oversight to address critical operations such as verifying insurance eligibility, processing and scrubbing claims, managing denials, and posting patient payments, consequently reducing the operational burden on clinics and enhancing their cash flow. As a result, BHRev not only simplifies financial workflows but also allows behavioral health practices to devote more attention to patient care, ultimately fostering a healthier and more efficient healthcare environment. Furthermore, the platform's innovative approach ensures that providers can maintain focus on their core mission while relying on BHRev to streamline their financial operations.

Kovo RCM operates as a holistic platform dedicated to revenue cycle management and medical billing, aimed at empowering healthcare providers to refine their billing practices, optimize reimbursements, and reduce administrative burdens, which in turn enables clinicians to focus more on delivering patient care. This platform encompasses a full range of RCM services, including insurance eligibility verification, claim submission and tracking, denial management and appeals, coding support, credentialing management, patient billing and collections oversight, as well as the development of tailored reporting and analytics that provide essential financial insights and support improved cash flow. Serving a wide variety of medical specialties—such as cardiology, anesthesiology, radiology, mental and behavioral health, internal medicine, surgery, and emergency medical services—Kovo RCM delivers specialized billing expertise designed to address the specific coding and reimbursement challenges unique to each specialty. By catering to the distinct requirements of different medical fields, Kovo RCM significantly boosts the overall efficiency and efficacy of healthcare billing operations. Furthermore, this adaptability allows Kovo RCM to stay responsive to the evolving demands of the healthcare landscape, ultimately benefiting both providers and patients alike.

NeuralRev is a cutting-edge platform for Revenue Cycle Management (RCM) that utilizes artificial intelligence to optimize and improve financial workflows within the healthcare industry, resulting in reduced manual effort and errors while enhancing cash flow and operational efficiency. It connects seamlessly with clearinghouse networks to automate the verification of insurance eligibility, which expedites both patient intake and coverage confirmation. In addition, the platform handles prior authorizations by collecting essential clinical and payer data, electronically submitting requests, and tracking approvals to effectively reduce the chances of denials and delays. It also offers real-time cost estimates to patients by combining eligibility information with payer rules, thereby improving transparency and facilitating upfront collections. Moreover, NeuralRev streamlines the processes of medical coding, claim submission, processing, post-claim follow-up, and recovery, which allows healthcare teams to focus more on patient care instead of administrative duties. This multifaceted solution not only enhances the efficiency of financial management in healthcare but also represents a transformative shift in how financial operations are handled in the industry. By embracing such advancements, healthcare providers can ensure better financial health and improve the overall patient experience.

NovoClinical is an all-encompassing electronic medical record system developed by healthcare professionals with the aim of improving the operational efficiency and financial success of medical practices. In tandem, NovoMedici provides an extensive range of solutions designed to revolutionize the practice setting. We envision a healthcare landscape where physicians can dedicate their time to patient care rather than being bogged down by financial management. Through NovoClinical’s revenue cycle management, healthcare professionals can alleviate worries related to payment collections, allowing them to focus on delivering quality medical services. The implementation of Chronic Care Management (CCM) not only enhances patient health outcomes but also contributes positively to the financial viability of medical practices. Moreover, the telemedicine feature supports remote consultations, accommodating patients who struggle to attend in-person visits or coordinate appointments. By utilizing the 20015 level 3 certified NovoClinical system, practices can sidestep penalties and become eligible for a 7 percent incentive. Furthermore, the NovoClinical portal allows patients to conveniently input their demographic and medical history online, along with the option to electronically sign necessary documents. This efficient process not only fosters greater patient involvement but also significantly boosts the overall productivity of medical practices, ultimately leading to better healthcare delivery.

Across various sectors, effective consumer engagement and payment management are crucial. Individuals face diverse financial responsibilities, some of which they can navigate, while others may prove challenging. To truly connect with consumers, it is vital to grasp their unique financial situations and journeys. RevSpring leverages insights about individuals to anticipate their payment behaviors and facilitate improvements. As a frontrunner in financial communications and payment solutions, RevSpring fosters proactive engagement across all facets of an organization, from front-office interactions to back-end collections. Renowned healthcare organizations, revenue cycle management firms, and accounts receivable companies throughout North America rely on RevSpring to enhance their financial outcomes. With tailored print, phone, and text communication strategies, along with varied payment options, RevSpring’s services are designed to meet consumer needs. Utilizing cutting-edge data analytics, RevSpring customizes engagement workflows to align with each person’s circumstances and preferences, ultimately enriching the consumer's financial experience and leading to more favorable results. Their innovative approach not only aids in payment collection but also fosters long-term financial wellness for consumers.

Our all-encompassing clinic solution features a unified sign-on system for practice management and electronic health records, significantly improving workflow efficiency, speeding up cash flow, and maximizing reimbursement rates. Through collaboration with our expert medical billing and revenue specialists, healthcare practices often see marked enhancements in their financial health, including notable decreases in fixed expenses. By partnering with our revenue services team, you can redirect your attention to what is most essential: providing outstanding patient care and nurturing patient engagement. Equip your team with our exceptional implementation, training, support, data migration services, and interoperability solutions tailored to your needs. Our dependable tools are designed to assist both patients and providers in managing their health more effectively. We also provide continuous education and training that align with the latest industry standards and regulations, ensuring your practice remains compliant and competitive. Additionally, our integrated tools facilitate prompt and effective communication with patients, specifically tailored for the requirements of medical practices, thereby ensuring a smooth experience. This strategy not only boosts operational efficiency but also enhances the connection between providers and patients, ultimately leading to better health outcomes and increased patient satisfaction. By investing in our solutions, healthcare practices can thrive in an ever-evolving landscape while maintaining a strong focus on patient care.

Close the gap between cash collection and revenue that has been earned by leveraging our exclusive tools, accessible resources, expert methodologies, and committed assistance. At Currance, we recognize the importance of every single dollar. When you partner with our team, you can expect continual advancements in earned revenue, gain valuable data-driven insights to uncover areas for potential yield enhancements, and effectively grow your revenue cycle resources while reducing costs. Empower your entire team to identify, tackle, and resolve challenges for sustained efficiency improvements. With Currance's cutting-edge AI-driven tools, you will boost your capability to collect a greater amount of earned revenue, which will ultimately propel your organization toward greater financial prosperity. Our comprehensive approach ensures that your team is always prepared to meet evolving challenges in revenue management.

Nextech offers a comprehensive platform for revenue cycle management, encompassing payment processing, claims management, and patient access. Designed specifically for specialty providers, Nextech's technology solutions align with the distinct workflow requirements of these practices. By utilizing a unified platform, healthcare practices can enhance efficiency across clinical, administrative, and financial operations. As the foremost provider of electronic medical records (EMR/EHR) and revenue management software, Nextech supports over 9,000 clients and employs around 50,000 staff members. Additionally, Nextech empowers physicians with advanced healthcare technology while emphasizing the importance of specialty practices' success. Their approach includes providing tailored consultative guidance and implementing customized solutions to effectively address the unique workflows of individual providers, ensuring a more streamlined operation overall.

Certive’s Revenue Integrity Analytics platform stands out by integrating data science, clinical knowledge, and administrative expertise. With rich experience in the healthcare sector, Certive Health plays a crucial role in ensuring that hospitals maintain their revenue integrity and adhere to process compliance. At the heart of Certive Health's services lies the Revenue Integrity Analytics™ platform, which underpins their suite of Revenue Solutions. Additionally, the platform's sophisticated analytics capabilities, along with enhancements in workflow and marketing automation, leverage insights from clinical and payer domains, enabling clients to reduce expenses, improve healthcare outcomes, and significantly increase patient satisfaction. This holistic strategy not only optimizes operational workflows but also contributes to creating a more effective and sustainable healthcare landscape. Ultimately, Certive’s innovative solutions are designed to address the evolving challenges faced by healthcare organizations today.

Cvikota Medical Business Services stands as your dependable partner for achieving successful medical billing results. Operating in the United States, Cvikota MBS has spent over fifty years focusing on revenue cycle management. Throughout these decades, we have refined our best practices to provide customized, high-quality billing services that guarantee outstanding value. Renowned for our proficiency in medical billing and comprehensive practice management, we leverage our unique expertise and established methodologies in every relationship we build. Independent healthcare providers, hospitals, and outpatient centers frequently rely on us as their trusted, all-in-one revenue cycle management solution. Are you prepared to utilize our knowledge in practice management and medical billing to improve your outcomes? As a proud USA-based medical billing firm, we are committed to assisting independent physicians in successfully managing their accounts receivables and achieving exceptional results in their practices. By partnering with us, you can unlock new levels of efficiency and effectiveness in your billing processes.

Presenting a revolutionary EHR software that is crafted to genuinely understand your requirements. Interact with talkEHR through Alison, an AI-powered voice assistant that transforms the management of electronic health records. This cutting-edge software empowers physicians to reduce their screen time, allowing them to concentrate on valuable interactions with their patients. Whether you are running a solo practice or are part of a multi-specialty organization, talkEHR is specifically designed to cater to your needs. Our platform is ONC-ACB Certified to meet the latest standards, compliant with ICD-10, and prepared for MACRA/MIPS, facilitating smooth collaboration among patients, payers, labs, and the entire healthcare team. You can enhance the essential features of talkEHR by choosing from a variety of integrated mobile health applications, which help to streamline repetitive tasks within your practice. The design of talkEHR mimics the natural workflows of healthcare professionals, making it exceptionally user-friendly and intuitive. Built upon advanced technologies and architecture, talkEHR offers remarkable responsiveness that significantly improves the user experience in medical settings. With talkEHR, you will finally have the opportunity to concentrate on what truly matters – delivering outstanding care to your patients, while also enjoying the benefits of a more efficient practice. Ultimately, this software is not just about managing records; it’s about enhancing the overall quality of healthcare delivery.

A solutions expert will provide a customized demonstration showing how SpringCharts Complete can optimize your everyday operations. Explore our wide range of product features and envision a revolutionized method for managing your medical practice. Spring Medical Systems is eager to introduce its integrated Billing & RCM Services alongside the SpringCharts Platform. Our committed billing specialists are ready to boost your revenue with accurate claims that speed up payment timelines. For a simple and affordable monthly fee, you will receive everything necessary for success. Contact us today to embark on this transformative journey. Additionally, we are excited to announce that, due to popular demand, SpringCharts Hosted Practice is now live and available for use. This cloud-based solution merges all the features of the SpringCharts Platform into one all-inclusive package, meticulously designed for each provider to ensure an effortless experience. With these innovations, your practice has the potential to flourish like never before, paving the way for enhanced efficiency and patient care.