ManageEngine ADSelfService Plus vs. 1Password Extended Access Management (XAM)

Password reset tickets are a common issue that troubles both IT teams and end users alike. To maintain productivity, IT departments often prioritize more critical tasks, pushing less urgent issues, such as password resets, further down the queue. If not handled swiftly, password reset tickets can lead to significant costs for organizations. Research indicates that nearly 30 percent of all help desk inquiries stem from forgotten passwords. Large enterprises have reportedly invested over $1 million to manage and resolve issues related to password resets. Regularly updating passwords is a valuable practice that can mitigate the risk of cyberattacks stemming from compromised credentials. To bolster security, experts advise that administrators implement policies mandating regular password changes and establish expiration timelines for passwords. By doing so, organizations can enhance their overall security posture while minimizing the burden on their IT teams.

1Password Extended Access Management (XAM) functions as a comprehensive security solution designed to safeguard logins across multiple applications and devices, making it especially beneficial for hybrid work environments. This framework combines user identity verification, evaluations of device reliability, extensive password management tailored for enterprises, and analytics on application usage to ensure that only authorized personnel using secure devices can access both approved and unapproved applications. By providing IT and security teams with detailed insights into application usage, including cases of shadow IT, XAM enables organizations to establish contextual access policies driven by up-to-date risk assessments, such as device compliance and credential security. Embracing a zero-trust approach, XAM allows businesses to move beyond traditional identity management strategies, thereby strengthening security in the contemporary SaaS-oriented workplace. Consequently, organizations can more effectively safeguard sensitive data while ensuring that legitimate users experience uninterrupted access, ultimately fostering a more secure and efficient working environment. This holistic approach to security not only protects vital information but also streamlines user experiences across diverse platforms.