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Ratings and Reviews 1 Rating
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CallToolsRevolutionize your contact center operations with CallTools, a cutting-edge cloud-based solution that seamlessly integrates both inbound and outbound dialing to maximize productivity. Boost agent efficiency while building stronger connections with customers through powerful features such as predictive dialing, call recording, and coordinated multi-channel campaigns via email and SMS. Obtain a comprehensive view of team performance with in-depth analytics and real-time reporting capabilities. With adaptable integrations, efficient queue management, and personalized IVR settings, CallTools streamlines processes and enhances call results. Improve your connection rates by utilizing sophisticated data targeting and dynamic caller ID technologies. Designed for simplicity, CallTools equips teams to tackle even the most challenging tasks effortlessly, ensuring a smoother workflow across the board. This innovative platform not only enhances operational efficiency but also fosters a more responsive and customer-centric approach in your contact center.
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PylonPylon serves as a comprehensive support platform tailored for contemporary B2B enterprises. We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions. Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns. If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.
What is AT&T Enhanced Push-to-Talk?
Start group calls with your teammates effortlessly at the press of a button. AT&T Enhanced Push-to-Talk on FirstNet offers specialized communication tools specifically designed for first responders and their support teams. You can easily manage devices in the field, monitor user locations, and initiate Enhanced Push-to-Talk calls directly from your computer. This service also enables the sharing of location information and allows you to highlight specific points on a map to improve team coordination. Enhanced Push-to-Talk Advanced includes features that comply with 3GPP MCPTT standards, such as emergency alerts and end-user monitoring, making it ideal for both first responders and crucial business communications. Effectively manage daily operations, identify user locations, and facilitate individual and group calls while sharing highly secure messages and files using a user-friendly web interface. Additionally, you can effortlessly send texts, images, videos, and documents to your contacts and talk groups, which significantly enhances collaboration among team members. The platform's comprehensive integration of various communication capabilities greatly boosts operational efficiency and ensures that your team stays connected no matter the circumstances. This improves not only response times but also overall teamwork and effectiveness in various situations.
What is ALO?
ALO combines the functionalities of Walkie Talkie, Slack, and Asana into a unique platform. This innovative tool empowers Operations and Security Teams to enhance the overall customer experience significantly. By enabling swift and seamless coordination among teams, ALO not only delights customers but also helps in reducing operational costs. Additionally, the capability for instant emergency broadcasting plays a crucial role in enhancing venue safety and security. With features like rich media sharing and time-stamped journals, organizations can effectively minimize liability related to incidents. Teams are equipped to communicate via both text and voice, which is essential for maintaining oversight in various environments, whether they are noisy or tranquil. Users who prefer text messaging can obtain real-time transcriptions of audio messages, enhancing accessibility. Similarly, those utilizing audio can listen to text messages shared within channels, ensuring everyone stays informed. ALO's integrated task management system guarantees that no important details are overlooked. It incorporates a Push to Talk Style audio feature that operates like traditional radio walkie-talkies. Additionally, Intercom Style Communications cater specifically to production crews or other applications that require constant connectivity, making ALO a versatile choice for modern communication needs. This comprehensive approach ensures that all team members are aligned and can respond effectively to any situation that may arise.
Integrations Supported
Google Sheets
API Availability
Has API
API Availability
Has API
Pricing Information
$5 per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
AT&T Business
Date Founded
1983
Company Location
United States
Company Website
www.business.att.com/products/enhanced-push-to-talk.html
Company Facts
Organization Name
Alo.ai
Date Founded
2019
Company Location
United States
Company Website
alo.ai
Categories and Features
Categories and Features
Collaboration
Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing
Employee Communication Tools
Activity / News Feed
Audio / Video Conferencing
Blogs
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management
Newsletter Management
Surveys & Feedback
Team Communication
Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing