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What is Acronis Cyber Infrastructure?

Acronis Cyber Infrastructure addresses the demands of modern IT by delivering a hyper-converged, multi-tenant infrastructure solution focused on cyber security. This innovative approach not only reduces total cost of ownership (TCO) but also boosts productivity by providing a dependable IT framework that adeptly manages disaster recovery and secures backup information. Designed for smooth compatibility with Acronis Cyber Cloud’s diverse product offerings, Acronis Cyber Infrastructure supports a variety of business models by separating software from hardware and providing flexible licensing options such as pay-as-you-go. It guarantees operational consistency through proactive system monitoring, enabling prompt troubleshooting before problems can impact users or external systems. Coupled with intuitive management and oversight features, this solution effectively addresses data integrity challenges, protecting your assets with Acronis CloudRAID and Acronis Notary, which leverage blockchain technology for data authentication. Furthermore, Acronis Cyber Infrastructure equips organizations to uphold strong cyber defenses and operational efficiency, ensuring tranquility in an ever-evolving digital environment. As such, it stands as a comprehensive solution for businesses seeking to navigate the complexities of today’s technological landscape.

What is Acronis Automation?

Acronis Automation is an advanced Professional Services Automation (PSA) tool tailored for Managed Service Providers (MSPs), aimed at enhancing and refining their operational efficiencies. It boasts a range of powerful functionalities including automated billing and invoicing, management of service desks, customer relationship management (CRM) capabilities, project oversight, inventory management, and key performance indicator (KPI) tracking. By integrating seamlessly with Acronis' Remote Monitoring and Management (RMM), cybersecurity solutions, and data protection offerings, it creates a cohesive framework for handling support tickets, streamlining workflows, and evaluating business outcomes. This all-encompassing platform minimizes manual tasks, boosts operational efficiency, and elevates customer satisfaction, allowing MSPs to concentrate on offering outstanding services and fostering growth. As a result, Acronis Automation not only supports the day-to-day functions of MSPs but also empowers them to scale their businesses effectively.

Media

Media

Integrations Supported

Backup Radar
EV Observe
Logsign

Integrations Supported

Acronis Cyber Protect
ConnectWise Cybersecurity Management
ConnectWise RMM
Datto RMM
Datto Workplace
Gmail
Kaseya VSA
Microsoft 365
N-able N‑central
NinjaOne
PayPal
QuickBooks Online
QuickBooks Online Advanced
Sage Accounting
Stripe
Xero
Zapier

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$49.00/month/user
All-in monthly fee per user (based on annual subscription).
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
On-Site Training

Company Facts

Organization Name

Acronis

Date Founded

2003

Company Location

Switzerland

Company Website

www.acronis.com/en-us/products/cyber-infrastructure/

Company Facts

Organization Name

Acronis

Date Founded

2003

Company Location

Switzerland

Company Website

www.acronis.com/en-us/products/cloud/cyber-protect/automation/

Categories and Features

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Known Issue Management
Multi-Channel Communication
Multiple Brands / Products
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Service

Contract Management
IT Asset Management
Incident Management
Self Service Portal
Service Reporting
Ticket Management

MSP

Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Project Management
Scheduling

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Portfolio Management
Project Management
Proposal Generation
Quote Management
Time & Expense Tracking

RMM

Not specified

Service Desk

Change Management
IT Asset Management
Incident Management
Mobile Access
SLA Management
Self Service Portal

Time Tracking

Automatic Time Capture
Billable & Non-Billable Hours
Billing & Invoicing
Employee Database
Mobile Time Tracking
Multiple Billing Rates
Online Time Tracking
Overtime Calculation
Time per Project Reporting
Timesheet Management
Vacation / Leave Tracking

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