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What is Acronis Cyber Infrastructure?
Acronis Cyber Infrastructure addresses the demands of modern IT by delivering a hyper-converged, multi-tenant infrastructure solution focused on cyber security. This innovative approach not only reduces total cost of ownership (TCO) but also boosts productivity by providing a dependable IT framework that adeptly manages disaster recovery and secures backup information. Designed for smooth compatibility with Acronis Cyber Cloud’s diverse product offerings, Acronis Cyber Infrastructure supports a variety of business models by separating software from hardware and providing flexible licensing options such as pay-as-you-go. It guarantees operational consistency through proactive system monitoring, enabling prompt troubleshooting before problems can impact users or external systems. Coupled with intuitive management and oversight features, this solution effectively addresses data integrity challenges, protecting your assets with Acronis CloudRAID and Acronis Notary, which leverage blockchain technology for data authentication. Furthermore, Acronis Cyber Infrastructure equips organizations to uphold strong cyber defenses and operational efficiency, ensuring tranquility in an ever-evolving digital environment. As such, it stands as a comprehensive solution for businesses seeking to navigate the complexities of today’s technological landscape.
What is Acronis Automation?
Acronis Automation is an advanced Professional Services Automation (PSA) tool tailored for Managed Service Providers (MSPs), aimed at enhancing and refining their operational efficiencies. It boasts a range of powerful functionalities including automated billing and invoicing, management of service desks, customer relationship management (CRM) capabilities, project oversight, inventory management, and key performance indicator (KPI) tracking. By integrating seamlessly with Acronis' Remote Monitoring and Management (RMM), cybersecurity solutions, and data protection offerings, it creates a cohesive framework for handling support tickets, streamlining workflows, and evaluating business outcomes. This all-encompassing platform minimizes manual tasks, boosts operational efficiency, and elevates customer satisfaction, allowing MSPs to concentrate on offering outstanding services and fostering growth. As a result, Acronis Automation not only supports the day-to-day functions of MSPs but also empowers them to scale their businesses effectively.
Integrations Supported
Acronis Cyber Protect
Backup Radar
ConnectWise Cybersecurity Management
ConnectWise RMM
Datto RMM
Datto SIRIS
Datto Workplace
EV Observe
Gmail
Kaseya VSA
Integrations Supported
Acronis Cyber Protect
Backup Radar
ConnectWise Cybersecurity Management
ConnectWise RMM
Datto RMM
Datto SIRIS
Datto Workplace
EV Observe
Gmail
Kaseya VSA
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Pricing Information
$49.00/month/user
All-in monthly fee per user (based on annual subscription).
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Acronis
Date Founded
2003
Company Location
Switzerland
Company Website
www.acronis.com/en-us/products/cyber-infrastructure/
Company Facts
Organization Name
Acronis
Date Founded
2003
Company Location
Switzerland
Company Website
www.acronis.com/en-us/products/cloud/cyber-protect/automation/
Categories and Features
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
MSP
Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling
Professional Services Automation
Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking
RMM
Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Time Tracking
Automatic Time Capture
Billable & Non-Billable Hours
Billing & Invoicing
Employee Database
Expense Tracking
Mobile Time Tracking
Multiple Billing Rates
Offline Time Tracking
Online Time Tracking
Overtime Calculation
Time per Project Reporting
Timesheet Management
Vacation / Leave Tracking