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What is AirMDR?

AI-powered virtual analysts optimize 80-90% of everyday operations, enabling faster, superior, and more cost-effective alert triage, investigation, and response, all while being supported by human expertise. Say goodbye to the expensive, slow, and inconsistent nature of traditional investigations and welcome highly accurate inquiries performed at remarkable speeds. Unlike conventional Managed Detection and Response (MDR) services that rely heavily on human analysts for case triage, AirMDR's advanced virtual analyst processes these cases at a rate 20 times faster, ensuring improved consistency and thoroughness. Consequently, human analysts at AirMDR experience a reduction of over 90% in the volume of cases requiring manual review. With a remarkable 90% of alerts handled in under five minutes, you can rely on high-quality investigation, triage, and response for every alert. Each alert benefits from automatic enrichment, investigation, and triage by our virtual analyst, serving as the first responder, while our committed team of human security experts continuously monitors and enhances the workflow, ensuring a seamless and effective security operation. This forward-thinking strategy not only boosts efficiency but also significantly improves the overall standard of security protocols in place. The combination of advanced technology and human oversight creates a robust security framework that adapts to emerging threats.

What is ACI Case Manager?

No matter if a fraud incident is genuine or incorrectly identified, the approach banks take in managing customer experiences is crucial. It is vital to provide your fraud investigation team with a well-rounded set of tools to address any obstacles while keeping customer satisfaction at the forefront. Analysts should be equipped to assist customers effectively and comprehensively when verifying instances of fraud. Streamlining case creation processes by utilizing account and contact details from ACI Fraud Management is essential. Moreover, enhancing communication with customers can be achieved by using customizable templates that integrate dynamic data selections. Centralizing case information enables flexible searching and the ability to append data as needed. Adjusting the workflow for fraud analysts can simplify case management, which in turn accelerates the processing times of cases within the organization. The incorporation of dynamic data enrichment, along with visual displays and structured workflows, helps establish guided procedures, integrated prompts, and resources that can assist investigators throughout their research and decision-making phases. Consequently, this strategic approach not only boosts operational efficiency but also cultivates a more favorable customer experience when dealing with fraudulent activities. Ultimately, prioritizing both effective fraud management and customer service can lead to lasting trust between banks and their clients.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Entrust Certificate Hub
GitHub
Google Cloud Platform
Java
Microsoft 365
MySQL
Slack

Integrations Supported

Amazon Web Services (AWS)
Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Entrust Certificate Hub
GitHub
Google Cloud Platform
Java
Microsoft 365
MySQL
Slack

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

AirMDR

Company Location

United States

Company Website

airmdr.com

Company Facts

Organization Name

ACI Worldwide

Date Founded

1975

Company Location

United States

Company Website

www.aciworldwide.com/solutions/case-manager

Categories and Features

Categories and Features

Investigation Management

Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles

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