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What is Akamai Media Analytics?

In today’s digital landscape, audiences expect instant access to video content that provides a fluid experience across different devices. Any factors that hinder this experience, such as slow loading times, poor video quality, and interruptions, can lead to reduced viewer engagement, higher drop-off rates, negative brand impressions, and a lower likelihood of viewers returning. It is crucial to understand the strong connection between video quality, reliable performance, and overall business success. Gaining an understanding of your audience's online viewing behaviors from both a quality and engagement perspective is vital for assessing the health of your business. Moreover, having clear visibility into video performance metrics is essential for uncovering critical viewer insights that can impact your business’s long-term viability. By focusing on these elements, companies can ensure that their offerings resonate with audience needs and foster greater viewer loyalty. Ultimately, this strategic emphasis can pave the way for enhanced customer satisfaction and a more robust competitive edge in the marketplace.

What is Acoustic Insights?

Harness the power of advanced analytics to elevate your customer journey, allowing you to quickly engage, connect with, and transform visitors into loyal customers. By analyzing customer behavior through diverse data sets, you can gain a deeper understanding of interactions ranging from individual touchpoints to extensive multi-channel experiences. Create a detailed map of the customer journey across different platforms to pinpoint every influential moment that could affect purchasing choices. Uncover the underlying causes of customer page abandonment and receive practical recommendations to re-engage them effectively. Collect data on visitor interactions, webpage performance, and session lengths to identify which elements customers leave behind, how long it takes to accomplish tasks, and the rate of recurring actions, alongside other valuable metrics. Customize your messaging to resonate with online tendencies, delivering tailored and engaging experiences for your customers. Furthermore, evaluate the elements that lead to a campaign’s triumph or shortcomings, enabling swift modifications to enhance engagement rather than expending resources on rectifying past mistakes. In the end, using these insights effectively will not only facilitate a more streamlined customer experience but also foster long-lasting relationships with your clientele. By continually refining your approach, you can ensure sustained success in meeting and exceeding customer expectations.

Media

Media

Integrations Supported

Accenture Cloud Retail Execution
Akamai
Decimal
Evolv Al
Salesgenie

Integrations Supported

Accenture Cloud Retail Execution
Akamai
Decimal
Evolv Al
Salesgenie

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Akamai Technologies

Date Founded

1998

Company Location

United States

Company Website

www.akamai.com/products/media-analytics

Company Facts

Organization Name

Acoustic

Company Location

United States

Company Website

acoustic.com/products/insights

Categories and Features

Audience Intelligence

AI / Machine Learning
Audience Segmentation
Competitive Intelligence
Content Tracking
Data Visualization
Data-Driven Insights
Filters / Search
Image Recognition
Sentiment Analysis
Social Listening
Social Media Analytics
Trend Tracking

Categories and Features

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

Web Analytics

Campaign Management
Conversion Tracking
Form Analytics
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking

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