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What is Alan Systems?

ALAN Systems has earned a distinguished status as a trusted provider of IT products and services worldwide. The entities under the ALAN Systems umbrella operate in both Poland and Austria. Established in 1999, we have leveraged advanced technologies to craft IT solutions tailored to the specific needs of our clients. Our ongoing commitment to investing in our team ensures they are well-prepared to create and refine innovative IT solutions that resonate with current market trends. We deliver a combination of flexibility, security, and dependability, offering extensive support designed to enhance our clients' business operations. Our offerings encompass not only the design, testing, and implementation of software but also the integration of information systems suitable for diverse applications and organizational structures. Furthermore, we ensure comprehensive training for personnel, ongoing maintenance of IT systems, and the safeguarding of data transmission, enabling our clients to focus entirely on their core business functions. Headquartered in Silesia, in the cities of Katowice and Rybnik, we proudly represent Polish excellence in the IT industry. Our mission extends beyond mere service provision; we aim to drive innovation while nurturing robust partnerships with our clients, ensuring their long-term success.

What is Aivo?

Since its inception in 2012, Aivo has addressed key challenges faced by businesses in customer service and growth by offering omnichannel solutions enhanced by Artificial Intelligence. The organization delivers user-friendly tools designed to elevate customer experience, prioritizing the need to restore valuable time to individuals. With a global footprint, Aivo operates seven offices across North America, South America, Europe, and Asia, and maintains a presence in an additional 22 countries, further expanding its reach and impact in the industry.

Media

Media

Integrations Supported

Integrations Supported

Genesys Cloud CX
Salesforce
Zendesk

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Contact our representatives to get a quote: https://www.aivo.co/en/get-a-quote-quick-onboarding/

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Windows
Mac
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Alan Systems

Date Founded

1999

Company Location

Poland

Company Website

www.alan-systems.com/en/

Company Facts

Organization Name

Aivo

Date Founded

2012

Company Location

Argentina

Company Website

www.aivo.co

Categories and Features

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Sentiment Analysis
Speech Recognition
Virtual Assistant

Customer Communications Management

Chat / Messaging
Content Management
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Video Content

Customer Service

Knowledge Base
Live Chat
Performance Metrics
Self Service Portal
Surveys & Feedback
Virtual Assistant

Live Chat

Third Party Integration

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