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What is Alliants?

An innovative platform that integrates messaging capabilities with concierge services, streamlining communication and travel arrangements to boost customer satisfaction. It allows for proactive engagement with guests through their preferred platforms, including WhatsApp, WeChat, Facebook Messenger, LINE, SMS, your hotel's mobile application, and websites, among others. The system enables effortless management of conversations across your hotel while empowering guests to communicate in over 100 languages. This platform enriches the messaging experience throughout the guest journey, from the time before they arrive until after they depart. Guests benefit from a truly contactless experience, which encompasses features such as contactless check-in and check-out, mobile keys, digital folios, personalized suggestions, management of requests, and real-time itineraries customized for their preferences. By adopting this all-encompassing strategy, every interaction becomes not only efficient but also significantly enhances the guest experience, ensuring that each visit is memorable and free of complications. Additionally, this level of service fosters a strong sense of loyalty, encouraging guests to return for future stays.

What is Akia?

The advancement of technology has significantly altered how people prefer to communicate. By employing SMS and favored messaging platforms, interactions with guests can become more efficient and enjoyable. Automated replies can effectively handle frequent questions, ensuring that guests obtain prompt support without unnecessary delays. Additionally, pre-scheduled messages can be utilized to warmly welcome guests, follow up on their experiences, and remind them of upcoming activities available at the venue. Conducting in-stay surveys provides a means to assess guest satisfaction and quickly resolve any concerns, enhancing the overall experience for visitors. Moreover, using hotel text messaging can greatly increase guest interaction and encourage direct reservations. Gathering key information from guests opens up opportunities to promote extra services like room upgrades, dining experiences, and early check-ins. It is equally important to clearly communicate your property's policies on registration forms for guests to acknowledge. This proactive strategy not only promotes transparency but also strengthens the bond between guests and the hotel. Ultimately, by embracing these advanced communication methods, establishments can foster a more personalized and engaging experience for their visitors.

Media

Media

Integrations Supported

Cloudbeds
FLEXIPASS
Facebook Messenger
Jonas Chorum
Knowcross
LINE
Little Hotelier
Maestro PMS
MyHMS
OpenHotel PMS
Oracle Hospitality Reporting and Analytics
Protel Cloud PMS
ResortSuite PMS
RoomRaccoon
SkyTouch Hotel OS
SkyWare PMS
Stayntouch PMS
WebRezPro
rezStream Cloud PMS
roomMaster

Integrations Supported

Cloudbeds
FLEXIPASS
Facebook Messenger
Jonas Chorum
Knowcross
LINE
Little Hotelier
Maestro PMS
MyHMS
OpenHotel PMS
Oracle Hospitality Reporting and Analytics
Protel Cloud PMS
ResortSuite PMS
RoomRaccoon
SkyTouch Hotel OS
SkyWare PMS
Stayntouch PMS
WebRezPro
rezStream Cloud PMS
roomMaster

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Alliants

Date Founded

2009

Company Location

United Kingdom

Company Website

www.alliants.com

Company Facts

Organization Name

Akia

Date Founded

2018

Company Location

United States

Company Website

www.akia.com/solutions/guest-experience

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