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What is Alpaca?
Models designed to follow instructions, such as GPT-3.5 (text-DaVinci-003), ChatGPT, Claude, and Bing Chat, have experienced remarkable improvements in their functionalities, resulting in a notable increase in their utilization by users in various personal and professional environments. While their rising popularity and integration into everyday activities is evident, these models still face significant challenges, including the potential to spread misleading information, perpetuate detrimental stereotypes, and utilize offensive language. Addressing these pressing concerns necessitates active engagement from researchers and academics to further investigate these models. However, the pursuit of research on instruction-following models in academic circles has been complicated by the lack of accessible alternatives to proprietary systems like OpenAI’s text-DaVinci-003. To bridge this divide, we are excited to share our findings on Alpaca, an instruction-following language model that has been fine-tuned from Meta’s LLaMA 7B model, as we aim to enhance the dialogue and advancements in this domain. By shedding light on Alpaca, we hope to foster a deeper understanding of instruction-following models while providing researchers with a more attainable resource for their studies and explorations. This initiative marks a significant stride toward improving the overall landscape of instruction-following technologies.
What is AMC Technology DaVinci?
DaVinci serves as a comprehensive platform for orchestrating interactions, facilitating the creation and implementation of both agent and customer experiences seamlessly.
The architecture of DaVinci consists of two core components:
Experience Orchestration: This layer features an event-driven framework combined with an extensive array of pre-existing applications tailored for prominent CRM and contact center solutions, granting customer experience leaders and solution architects full command over the user journey.
Deployment Orchestration: By offering essential infrastructure services like identity and access management alongside effective data management that includes day one data protection, DaVinci streamlines and hastens the rollout of interaction management solutions.
AMC's Interaction Orchestration Platform, enriched with a diverse library of applications and integrated contact center functionalities, simplifies the process of connecting your contact center. Additionally, users have the opportunity to broaden their capabilities by delving into a myriad of possibilities. The integration of computer telephony enhances the user experience, exceeding contemporary standards in areas such as routing and workflows. With features like screen pop and click-to-dial readily available within the CRM, users find it convenient to access essential tools, and integrating CTI with existing applications (both CRM and telephony systems) is straightforward and efficient. This level of integration not only boosts productivity but also elevates overall customer satisfaction.
Integrations Supported
BERT
ChatGPT
Dolly
GPT-4
Llama
Ludwig
Stable LM
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Stanford Center for Research on Foundation Models (CRFM)
Company Location
United States
Company Website
crfm.stanford.edu/2023/03/13/alpaca.html
Company Facts
Organization Name
AMC Technology
Date Founded
1995
Company Location
United States
Company Website
www.amctechnology.com/contact-center-solution/
Categories and Features
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics