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What is Answerfone?

Answerfone excels in delivering 24/7 live operator services, utilizing state-of-the-art technology for efficient data collection and robust network capabilities to ensure that communication is both accurate and customized to suit the specific needs of our clients. Regardless of the industry, our skilled team pays meticulous attention to detail, which is particularly vital for busy medical practices. We are committed to meeting the needs of physicians, medical teams, and patients with the utmost professionalism and care. By choosing Answerfone, you can elevate your responsiveness through a tailored call center communication strategy. When your receptionist is overwhelmed with incoming calls, Answerfone seamlessly steps in to take messages for attorneys, promptly forwarding them via email or text. The caller remains unaware that they are not speaking to the in-house receptionist, as we prioritize maintaining smooth communication. At Answerfone, real people are on hand to manage your calls whenever you're busy, unavailable, or it's after hours, ensuring that critical communications are never overlooked. Our unwavering dedication to outstanding customer service distinguishes us in the competitive landscape of call handling services. Furthermore, we understand that each client's needs are unique, and we strive to adapt our services accordingly to foster long-lasting partnerships.

What is Alert Communications?

Our dedicated bilingual call answering service is available 24/7 throughout the entire year and offers a variety of services including message taking, call forwarding, customer support, and appointment scheduling. Tailored specifically for law firms, this service allows you to screen potential clients based on your requirements and evaluate their suitability for your services, or refer them to other resources when needed. The legal intake specialists from our answering service oversee leads from the initial contact to the e-signature phase, seamlessly integrating with your existing CRM or case management system. By transforming website visitors into active cases, our service ensures consistent communication with clients, no matter where they are located. We also equip you with the necessary tools to manage and capture a significant influx of leads from television, radio, and online marketing campaigns, utilizing our advanced solutions and proven methodologies. Our live answering service, manned by skilled intake specialists well-versed in the legal field, guarantees quick responses to all incoming and outgoing leads for your law practice, boosting overall efficiency and client satisfaction. With our all-encompassing service, you can concentrate on what truly matters: practicing law and effectively meeting the needs of your clients, while we handle the complexities of lead management for you. This partnership not only enhances your operational workflow but also positions your firm for greater success in a competitive market.

Media

Media

Integrations Supported

Assembly Neos
CASEpeer
Captorra
Clio
Filevine
GrowPath
Law Ruler
Lead Docket
Litify
Salesforce
SmartAdvocate
Zapier

Integrations Supported

Assembly Neos
CASEpeer
Captorra
Clio
Filevine
GrowPath
Law Ruler
Lead Docket
Litify
Salesforce
SmartAdvocate
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Answerfone

Date Founded

1925

Company Website

answerfone.com/about-us.html

Company Facts

Organization Name

Alert Communications

Date Founded

1965

Company Location

United States

Company Website

www.alertcommunications.com

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