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What is Aranda Virtual Support?

Aranda Virtual Support is an all-encompassing software solution designed to offer real-time remote control and technical assistance, allowing customers to receive support regardless of their location or the type of connection they utilize. The platform enables specialists to swiftly connect to a multitude of Windows workstations, which greatly accelerates the troubleshooting process. In addition to this, it includes integrated collaboration features such as chat and the capability to seamlessly transition sessions between specialists, ensuring that the support experience remains consistent and effective throughout. Users can also benefit from secure file transfers that facilitate sharing files of any size or format without the need for additional software. Among its significant advantages are encrypted remote connections that can navigate challenges posed by routers, firewalls, proxies, and NATs; improved performance thanks to customizable color and screen resolution settings tailored for slower connections; and a variety of flexible access methods. Furthermore, by streamlining technical support operations, Aranda Virtual Support not only boosts efficiency but also elevates customer satisfaction through reliable and secure assistance, making it an invaluable tool for any support team.

What is Aranda Data Safe?

Aranda Data Safe stands out as a powerful solution for managing, backing up, protecting, and seamlessly migrating data and endpoint devices from a centralized platform. It includes automated inventory features for both hardware and software, allowing users to gain thorough insights into their devices, installed applications, and storage requirements. Thanks to the Discovery Agent, deployment can occur across countless devices without restrictions, facilitating extensive data analysis and reporting on a worldwide scale. The platform guarantees secure, centralized data protection with automated backups, while offering the ability to tailor policies for individual branches, users, or departments as needed. Utilizing global source-based deduplication, it enhances storage efficiency and reduces the burden on network resources, while its zero-knowledge encryption key management significantly bolsters security measures. Moreover, users benefit from quick and reliable data recovery options provided by independent snapshots and self-serve restoration features. Aranda Data Safe also addresses the complexities of collaborative SaaS environments by ensuring optimized backups for Outlook PST files, thus maintaining consistent access to essential data for users. With its extensive array of features, this solution proves to be indispensable for organizations committed to effectively protecting their data and maintaining operational continuity.

Media

Media

Integrations Supported

Aranda CMDB
Aranda Device Management
Aranda Enterprise Mobility Management
Aranda Field Service
Aranda Security Compliance
Aranda Service Management
Aranda Data Safe
Aranda Virtual Support
Microsoft 365
Microsoft Outlook

Integrations Supported

Aranda CMDB
Aranda Device Management
Aranda Enterprise Mobility Management
Aranda Field Service
Aranda Security Compliance
Aranda Service Management
Aranda Data Safe
Aranda Virtual Support
Microsoft 365
Microsoft Outlook

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Aranda SOFTWARE

Date Founded

2002

Company Location

Colombia

Company Website

arandasoft.com/en/productos/aranda-virtual-support/

Company Facts

Organization Name

Aranda SOFTWARE

Date Founded

2002

Company Location

Colombia

Company Website

arandasoft.com/en/productos/data-safe/

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Categories and Features

Backup

Backup Log
Backup Scheduling
Cloud Backup
Compression
Continuous Backup
Encryption
Incremental Backup
Local Server Options
Remote Server Options
Secure Data Storage
Web Access / Restoration

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