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What is Aranda Virtual Support?

Aranda Virtual Support is an all-encompassing software solution designed to offer real-time remote control and technical assistance, allowing customers to receive support regardless of their location or the type of connection they utilize. The platform enables specialists to swiftly connect to a multitude of Windows workstations, which greatly accelerates the troubleshooting process. In addition to this, it includes integrated collaboration features such as chat and the capability to seamlessly transition sessions between specialists, ensuring that the support experience remains consistent and effective throughout. Users can also benefit from secure file transfers that facilitate sharing files of any size or format without the need for additional software. Among its significant advantages are encrypted remote connections that can navigate challenges posed by routers, firewalls, proxies, and NATs; improved performance thanks to customizable color and screen resolution settings tailored for slower connections; and a variety of flexible access methods. Furthermore, by streamlining technical support operations, Aranda Virtual Support not only boosts efficiency but also elevates customer satisfaction through reliable and secure assistance, making it an invaluable tool for any support team.

What is Aranda Device Management?

Aranda Device Management (ADM) serves as an all-encompassing solution for IT asset management, simplifying the management and configuration of computers, laptops, and servers, which ultimately reduces operational costs while improving investment returns. By allowing for thorough oversight of IT assets, it enhances resource utilization and boosts overall return on investment. ADM supports the upkeep of both hardware and software inventories, enables remote monitoring and control, manages software updates across multiple devices, lowers energy usage at workstations, and keeps track of software licensing and usage within a business. Its notable features include asset discovery and inventory, remote management, patch management, software distribution, initiatives for energy efficiency, and comprehensive reporting through visual dashboards. The system automatically inventories connected devices, providing crucial asset information through a single agent installed on each workstation, ensuring that IT resources are well-organized and easily accessible. This powerful platform not only elevates operational effectiveness but also equips organizations with the tools needed to make strategic, data-driven decisions concerning their IT assets, allowing for better alignment with business goals. Ultimately, ADM stands out by integrating multiple functionalities into one cohesive solution that fosters both efficiency and strategic planning.

Media

Media

Integrations Supported

Aranda CMDB
Aranda Data Safe
Aranda Enterprise Mobility Management
Aranda Field Service
Aranda Security Compliance
Aranda Service Management
Aranda Device Management
Aranda Virtual Support

Integrations Supported

Aranda CMDB
Aranda Data Safe
Aranda Enterprise Mobility Management
Aranda Field Service
Aranda Security Compliance
Aranda Service Management
Aranda Device Management
Aranda Virtual Support

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Aranda SOFTWARE

Date Founded

2002

Company Location

Colombia

Company Website

arandasoft.com/en/productos/aranda-virtual-support/

Company Facts

Organization Name

Aranda SOFTWARE

Date Founded

2002

Company Location

Colombia

Company Website

arandasoft.com/en/productos/aranda-device-management/

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Categories and Features

Mobile Device Management (MDM)

Automatic Device Recognition
Data Management
Deployment Management
Inventory Management
Maintenance Utilities
Procurement Management
Remote Update / Installation
Software Management
Synchronization Management
Wireless Network Support

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