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Ratings and Reviews 7 Ratings
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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
What is Arctavia?
Arctavia serves as a sophisticated platform designed to enhance and automate Amazon Ads, effortlessly linking to your Amazon Ads account via a certified API and enabling continuous campaign supervision, evaluation of various signals, and automatic revisions to bids, keywords, and budgets, all while maintaining full transparency and clarity in every modification. Its Polaris AI effectively translates long-term goals such as revenue, ACOS, and ROAS into actionable daily and weekly plans, merging machine learning with essential safety features like a Safety Guard to prevent detrimental choices and a Second Chance logic that reassesses potentially valuable keywords, thereby protecting profitable elements from unnecessary removal. Moreover, Arctavia presents a KPI dashboard that includes detailed logs, AI-generated insights, an interactive chat assistant, and customizable bidding rules based on time, along with real-time monitoring and verification. This comprehensive approach not only equips teams with automation capabilities but also ensures crucial oversight for optimal performance. Ultimately, the distinctive blend of functionalities not only improves advertising effectiveness but also promotes well-informed decision-making and strategic foresight for long-term success.
What is AiHello?
Streamline Your Amazon PPC Campaigns for Business Growth
Utilizing Amazon Ads Automation can significantly boost your profits, reduce the time dedicated to managing advertisements, and minimize advertising expenses. With Amazon, you have total authority over your online marketing strategies. Effective management of Amazon Ads not only enhances your revenue but also saves valuable time in the process. Moreover, the automation of keyword discovery and the ongoing adjustments to bidding can further optimize your advertising efforts, ensuring a more efficient campaign. Embracing these tools allows your business to thrive in a competitive marketplace.
API Availability
Has API
API Availability
Pricing Information
$66.77 per month
Free Trial Offered?
Pricing Information
$37 a month
Supported Platforms
SaaS
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Online Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Arctavia
Company Location
United States
Company Website
arctaviaos.com
Company Facts
Organization Name
AiHello
Date Founded
2018
Company Location
Canada
Company Website
www.aihello.com
Categories and Features
Amazon Seller Tools
Not specified
PPC
Not specified
Categories and Features
Ad Management
Not specified
Advertising Agency
Campaign Management
AI Advertising
Not specified
AI eCommerce
Not specified
eCommerce Analytics
Not specified
eCommerce Tools
Not specified
PPC
A/B Testing
Account Alerts
Analytics / ROI Tracking
Budget Management
Conversion Tracking
Keyword Research Tools
Keyword Tracking