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Ratings and Reviews 0 Ratings
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What is Authority RedHawk?
Authority Safety RedHawk offers your agency a streamlined communication and information platform aimed at bolstering officer safety while fostering better teamwork across various departments. This online service allows officers to perform lead queries from their patrol cars as well as from the station, providing them with immediate information about the people or vehicles they encounter. By adopting Authority RedHawk, agencies can significantly enhance their preparedness and decision-making in urgent scenarios, ultimately leading to more effective operational responses.
What is Advanced Customer Information System (A-CIS)?
Knowledge serves as a powerful resource. In today's fast-paced environment, having access to instantaneous information is essential for maintaining high levels of customer satisfaction. Wabtec's Advanced Customer Information System (A-CIS) utilizes real-time data and predictive analytics to provide rail passengers with timely updates, thus enhancing their overall travel experience.
The intuitive web-based graphical interface for operators allows for various functionalities, including scheduled and real-time train arrival notifications, customizable audio and visual messages, live audio announcements, integrated text-to-speech features, pre-designed message templates, and a macro system for efficiency. Moreover, it includes an API for streamlined message management and a mobile interface that enables operators to deliver announcements both remotely and on-site.
In addition, Wabtec's A-CIS continuously monitors servers, station control units, and audio-visual systems to promptly alert operators and maintenance teams about any malfunctions, thereby ensuring that critical components like servers, station control units, serial and IP signs, and audio equipment such as DSPs and amplifiers remain functional. This proactive monitoring not only enhances reliability but also significantly contributes to a more seamless transit experience for all users, making it a vital part of modern rail operations. By prioritizing communication and information flow, Wabtec's A-CIS ultimately fosters greater trust and satisfaction among passengers.
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Integrations Supported
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Integrations Supported
Additional information not provided
API Availability
API Availability
Pricing Information
Pricing not provided
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Supported Platforms
Windows
On-Prem
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Training Options
Documentation Hub
Online Training
Training Options
Documentation Hub
On-Site Training
Company Facts
Organization Name
Civica
Date Founded
1980
Company Location
United States
Company Website
www.civica.com/en-us/container---product-pages/authority-redhawk/
Company Facts
Organization Name
Wabtec
Date Founded
1869
Company Location
United States
Company Website
www.wabteccorp.com/digital-intelligence/signaling-and-train-control/information-management/advanced-customer-information-system-a-cis
Categories and Features
Law Enforcement
Not specified
Categories and Features
Public Transportation
Not specified