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What is Autonomous Digital Experience Management (ADEM)?

An integrated digital experience management solution that works with Prisma SAE, along with GlobalProtect and Prisma Access, enables the enhancement of user experiences without the necessity for extra software or hardware installations. IT teams are required to swiftly detect and address issues in the entire service delivery chain, catering to both remote and office-based employees. By utilizing ADEM, which is part of the SASE framework, you can easily uncover answers to any performance-related inquiries for any user. This tool provides extensive insights into user experiences, allowing you to identify critical incidents and their underlying causes effectively. With comprehensive visibility, you can oversee user experiences by correlating performance metrics across all networks and endpoints, ensuring that any potential problems are swiftly addressed to maintain optimal functionality. Furthermore, this approach fosters a proactive stance in managing digital experiences, ultimately enhancing overall productivity and satisfaction among users.

What is 1E?

The 1E Platform empowers IT teams to enhance the experience of end users while simultaneously reinforcing security measures and lowering expenses. By evolving IT Operations from merely a cost center into a vital strategic partner, the platform comprises tools such as 1E for Visibility, Control, and Compliance, 1E Digital Experience Observability, and 1E for Service Desk Automation Solutions. This modern approach ensures real-time configuration and compliance across all IT environments. ServiceNow plays a crucial role in minimizing resolution times by gathering, analyzing, and presenting actionable insights from end users, allowing for a clearer understanding of their perceptions regarding the digital workspace. This results in quicker troubleshooting, swift responses to security threats, and a significantly enhanced employee experience, enabling issues to be resolved in mere minutes rather than hours. Additionally, by automating routine requests and reducing ticket volumes, service desk agents can focus on more valuable tasks. Furthermore, analyzing software usage helps to bolster device stability and performance by pinpointing underutilized applications, leading to a more efficient IT ecosystem overall.

Media

Media

Integrations Supported

Axonius
Azure Virtual Desktop
Citrix DaaS
IGEL
Prisma Access
Prisma SASE
Prisma SD-WAN
ServiceNow

Integrations Supported

Axonius
Azure Virtual Desktop
Citrix DaaS
IGEL
Prisma Access
Prisma SASE
Prisma SD-WAN
ServiceNow

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Palo Alto Networks

Date Founded

2005

Company Location

United States

Company Website

www.paloaltonetworks.com/sase/adem

Company Facts

Organization Name

1E

Date Founded

1997

Company Location

United States

Company Website

www.1e.com/platform/

Categories and Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Network Troubleshooting

Alerts / Escalation
Bandwidth Troubleshooting
Change Management
Configuration Management
Connectivity Management
Data Visualization
Historical Audit
Mobile Network Troubleshooting
Network Analysis
Network Monitoring

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