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What is Azure CLU?

Create applications that leverage advanced conversational language understanding, a sophisticated AI capability designed to accurately decipher natural language, enabling the identification of user goals and the extraction of key information from conversations. Build customizable models tailored for intent classification and entity extraction that address specific terminology across 96 languages, allowing for training in one language while applying the developed models across others without the need for retraining. Rapidly generate intents and entities, all while efficiently labeling your own utterances. Integrate prebuilt components from a wide array of commonly used types to streamline your development process. Evaluate your models with built-in quantitative metrics like precision and recall, ensuring high levels of accuracy. Effortlessly manage model deployments through an intuitive dashboard available in the user-friendly language studio. Additionally, seamlessly connect with other features provided within Azure AI Language and Azure Bot Service to develop a holistic conversational solution. This cutting-edge approach to conversational language comprehension signifies a significant advancement in Language Understanding (LUIS) technology. As you delve into this tool, you will uncover innovative strategies to enhance user engagement and optimize the performance of your applications. Moreover, the flexibility of this system allows for continuous improvement and adaptation to evolving user needs.

What is Amazon Lex?

Amazon Lex is an influential platform aimed at developing conversational interfaces in applications, enabling both voice and text interactions. It employs cutting-edge deep learning technology, including automatic speech recognition (ASR) that converts spoken language into text and natural language understanding (NLU) that helps decipher user intent, facilitating the creation of dynamic user interactions that feel natural and engaging. By harnessing the same advanced technologies that power Amazon Alexa, Amazon Lex provides developers with the tools necessary to build intricate conversational bots, often referred to as chatbots. This platform is particularly beneficial in enhancing efficiency in contact centers, simplifying routine tasks, and increasing overall operational productivity within organizations. Moreover, being a fully managed service, Amazon Lex scales automatically according to usage demands, relieving developers of the burden of infrastructure management. As a result, teams can dedicate more time to innovative solutions rather than being bogged down by technical challenges, thus fostering a culture of creativity and improvement. Ultimately, this versatility makes Amazon Lex an essential tool for businesses looking to enhance customer engagement through conversational technology.

Media

Media

Integrations Supported

AWS App Mesh
AWS Lambda
Axon Ivy
Azure AI Bot Service
Dimension Labs
Facebook
Facebook Messenger
HubSpot CRM
Microsoft Azure
Microsoft Bot Framework
Microsoft Dynamics 365
QuickBooks Online Advanced
Rapport
Salesforce
Slack
Smart IVR
Stackreaction
Twilio
XCALLY
Zendesk

Integrations Supported

AWS App Mesh
AWS Lambda
Axon Ivy
Azure AI Bot Service
Dimension Labs
Facebook
Facebook Messenger
HubSpot CRM
Microsoft Azure
Microsoft Bot Framework
Microsoft Dynamics 365
QuickBooks Online Advanced
Rapport
Salesforce
Slack
Smart IVR
Stackreaction
Twilio
XCALLY
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$2 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

azure.microsoft.com/en-us/products/ai-services/conversational-language-understanding/

Company Facts

Organization Name

Amazon

Date Founded

1994

Company Location

United States

Company Website

aws.amazon.com/lex/

Categories and Features

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Natural Language Generation

Business Intelligence
CRM Data Analysis and Reports
Chatbot
Email Marketing
Financial Reporting
Multiple Language Support
SEO
Web Content

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

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