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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
What is Beey?
Beey is an innovative application that swiftly transforms audio and video files into text with remarkable precision. This tool supports speech recognition in 20 diverse languages, making it accessible to a wide audience. Users can take advantage of a simple and intuitive editor, enabling them to further refine the transcribed text, export it in various formats, and even generate automatic translations or subtitles. The editing interface features a playback preview that aligns with the modified text, highlighted by a moving cursor for easy navigation. Users can control playback speed or position using the editor's controls, making it convenient to review content. Beey also includes a range of supplementary tools like Splitter, Voice, Link, and Stream. The Link feature allows users to transcribe audio and video from major platforms, including YouTube. Meanwhile, the Splitter tool efficiently handles lengthy recordings by segmenting them for easier editing. Additionally, Stream offers real-time transcription and captioning for live broadcasts, while the Voice function captures and transcribes spoken language on the fly, ensuring that users have versatile options for managing their audio and video content. With its array of features, Beey stands out as a comprehensive solution for anyone looking to convert and manipulate audio and video recordings.
What is Azure AI Speech?
Accelerate the creation of voice-enabled applications confidently by leveraging the Speech SDK. This powerful tool enables accurate speech-to-text transcription, produces lifelike text-to-speech results, facilitates spoken language translation, and provides speaker recognition capabilities within conversations. You can customize your applications by employing tailored models through Speech Studio. Experience state-of-the-art speech recognition, realistic text-to-speech synthesis, and award-winning speaker identification technology, all while ensuring your data privacy, as no speech input is recorded during processing. Additionally, you can personalize voices, add specific terms to your vocabulary, or craft your own distinctive models. The Speech SDK is versatile enough to be used in various settings, such as cloud platforms and edge containers. With impressive accuracy, you can transcribe audio in more than 92 languages and dialects. This technology enhances customer comprehension via call center transcriptions, improves user experiences with voice-activated assistants, and captures important discussions in meetings, among other applications. Utilize the text-to-speech features to create applications and services that communicate in a natural manner, offering a selection of over 215 voices across 60 languages, which greatly enhances the engagement and versatility of your projects. The combination of these extensive capabilities empowers developers to innovate effortlessly while significantly enhancing user interactions and satisfaction.
Media
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Integrations Supported
Azure Marketplace
Blabby
Crestwood Cloud
Custom Neural Voice
Fleece AI
Microsoft 365
Microsoft Azure
OpenAI Whisper
Restack
Integrations Supported
Azure Marketplace
Blabby
Crestwood Cloud
Custom Neural Voice
Fleece AI
Microsoft 365
Microsoft Azure
OpenAI Whisper
Restack
API Availability
Has API
API Availability
Has API
Pricing Information
€7.50 EUR per hour
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
NEWTON Technologies
Date Founded
2008
Company Location
Czech Republic
Company Website
www.beey.io
Company Facts
Organization Name
Microsoft
Date Founded
1975
Company Location
United States
Company Website
azure.microsoft.com/en-us/products/ai-services/ai-speech
Categories and Features
Transcription
AI / Machine Learning
Annotations
Audio/Video File Upload
Automatic Transcription
Collaboration Tools
File Sharing
For Manual Transcription
Full Text Search
Multi-Language Support
Natural Language Processing (NLP)
Playback Controls
Speech Recognition
Subtitles
Text Editor
Timecoding
Categories and Features
Speech Recognition
Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition
Text to Speech
API
Adjust Speaking Rate / Pitch
Audio Optimization
Custom Lexicons
Different Voice Choices
Multi-Language Support
Synchronize Speech
Transcription
AI / Machine Learning
Annotations
Audio/Video File Upload
Automatic Transcription
Collaboration Tools
File Sharing
For Manual Transcription
Full Text Search
Multi-Language Support
Natural Language Processing (NLP)
Playback Controls
Speech Recognition
Subtitles
Text Editor
Timecoding